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Manager IT Network and Voice

Puget Sound Energy, Inc

Redmond, WA

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JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Alternative Energy, Automation, Budgeting, CCNA - Cisco Certified Network Associate, Call Center Integration, Call Centers, Cisco Network Systems, Computer Science, Cost Control, Cross-Functional, Customer Support/Service, Disaster Recovery, Energy Efficiency, Information Technology & Information Systems, Intellectual Property (IP), Internet/IP Telephony, Leadership, Local Area Network (LAN), Management of Information Systems/Technology (MIS), Metropolitan Area Network (MAN), Multiplatform/Cross-Platform, Network Administration/Management, Network Architecture/Engineering, Network Design, Network Operations Center, Operational Strategy, Operations Management, Operations Processes, Regulatory Compliance, Risk Analysis, Safety Compliance, Safety Standards, Security Analysis, Strategic Planning, Supplier Relationship Management (SRM), Systems Administration/Management, Team Lead/Manager, Technical Leadership, Technical Strategy, Time Management, Topology, Vendor/Supplier Relations, VoIP (Voice over IP), Voice Applications, Wide Area Network (WAN), Wireless LAN
LOCATION
Redmond, WA
POSTED
30+ days ago
Puget Sound Energy is looking to grow our community with top talented individuals like you! With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.

PSE'sIT Infrastructureteam is looking for qualified candidates to fill anopenManager IT Network and Voiceposition!

Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.
Job Description

PSE is seeking a dynamic Manager, IT Network and Voice to lead our Network and Voice engineering team. While PSE is an energy company, we operate a robust network infrastructure built on our transport backbone with two state-of-the-art data centers supporting over 3,000 employees across our organization.

The successful candidate must demonstrate:


Passion for serving and giving back to our community
Leadership approach that puts the needs of others first
Commitment to empowering team members to achieve their best
Leading by example through demonstrated commitment and passion

What We're Looking For:


Proven experience in network and voice infrastructure management
Strong leadership skills with experience managing technical teams
Understanding of utility operations and business requirements
Experience with SD-WAN deployment and management
Ability to plan, execute, and deliver network infrastructure projects on time and budget
Experience with IT budgeting and cost optimization
Strong understanding of business continuity, disaster recovery, and security risk assessment
Knowledge of contact center technologies and integration capabilities
Vendor relationship management experience
Passion for modernizing infrastructure and driving innovation

Upholds the safety compliance standards inherent in PSE's operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety. Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct. Ensures duties are performed in accordance with all regulatory compliance obligations.

This job is considered "safety sensitive" as defined in RCW 49.44.240 and is subject to pre-employment drug screening that includes screening for the presence of marijuana and marijuana metabolites.

Job Responsibilities

Network Infrastructure Leadership:


Lead and manage the Network and Voice engineering team
Oversee the deployment of SD-WAN solutions at remote generation plants and other locations as part of our Grid Modernization initiatives
Drive modernization of network and voice infrastructure to deliver next-level connectivity to business offices, generation sites, and substations across our vast Washington territory. spanning from Blaine in the north to Goldendale in the south

Voice Systems Management:


Manage in-house voice systems supporting our entire employee base
Collaborate with business partners to elevate our contact center capabilities, enabling more effective customer service for our 1.5 million customers
Work cross-functionally to identify opportunities for automation and integration with existing data systems
Enhance contact center functionality through strategic technology implementations

Strategic Operations:


Oversee critical vendor relationships to improve monitoring and observability capabilities
Develop proactive approaches to network and voice system management
Collaborate with business stakeholders to understand challenges and identify innovative solutions
Support Grid Modernization initiatives through strategic network planning and implementation
Participate in technology road mapping and infrastructure planning sessions

Minimum Qualifications


Bachelor's degree in Computer Science or related discipline, or equivalent work experience
5 years' experience in network systems. Strong technical knowledge, with hands-on experience managing network environments; knowledge of relevant technologies and tools applicable to assigned area(s)
Proven experience in managing operations and maintenance of WLAN/LAN/MAN.WAN in multiplatform environments
Thorough understanding of distributed network architecture and design, LAN/WAN topologies

Desired Qualifications


Comprehensive understanding of LAN/WLAN/WAN/MAN technologies and LAN management and application suites
Preferred hands-on experience with Cisco products and solutions
A strong background in IT infrastructure and technology deployment
Prior experience with VoIP technologies
Proven ability to manage an Enterprise IP Telephony solution
Highly desirable certifications for this position include:

Cisco Certified Network Associate (CCNA)
Cisco Certified Network Professional (CCNP)
Cisco Certified Internetwork Expert (CCIE)

Additional Information

At PSE, we value our employees and provide them with opportunities to excel. We offer a competitive and comprehensive total rewards package. To learn more about why PSE is a great place to work, see our Employee Value Proposition, which highlights our commitment to employee growth, work-life balance, and meaningful career opportunities in the energy sector.

The pay range for this position is$135,600.00-$239,900.00, and this position is eligible for annual goals based incentive bonuses.

PSE offers a suite of benefits to our employees. Employees are eligible for medical, dental, vision, basic life, and short- and long-term disability insurance. There are additional voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee assistance program (EAP). For long term savings, PSE offers a 401(k) investment option and a cash balance retirement plan. Employees will also receive Paid Time Off (PTO) and Paid Holidays throughout the calendar year.Detailed benefit overviews can be found on our Career page - Why Work For Us (pse.com).

Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy.

Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law.

Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at jobs@pse.com or 425-462-3017.

About the Company

P

Puget Sound Energy, Inc