Manager IT Infrastructure Strategy and Business Operations

Summary:

The Manager IT Infrastructure Strategy and Business Operations is a pivotal leadership role within the IT Infrastructure and Operations and Transformation team, driving the strategic evolution and operational efficiency of our technology landscape. This role acts as a critical bridge, leveraging strong business acumen and analytical prowess to translate complex technical data into actionable financial and strategic insights. You'll be instrumental in shaping infrastructure investment decisions, optimizing costs, ensuring compliance, and demonstrating the tangible value of IT infrastructure to business stakeholders.

Responsibilities:

• Strategic Planning & Roadmap Leadership: Serve as the strategic owner for the infrastructure organization, defining and managing its roadmap, and leading enhancement initiatives that align with broader business objectives and transformation goals. 
• Financial Analysis & Cost Optimization: Lead comprehensive financial analysis of IT infrastructure expenses, including telecom forecasting, invoice review, and usage tracking to identify opportunities for significant cost efficiencies and optimize vendor alignment. Drive initiatives that enhance cost transparency and enable data-driven investment decisions. 
• Business Analysis & Performance Insights: Develop and maintain robust dashboards and reports using tools like Power BI that provide insightful business intelligence on infrastructure health, utilization, capacity planning, and financial performance. Translate technical metrics into clear, executive-level business insights to inform strategic planning and operational improvements. 
• Asset Management & Lifecycle Optimization: Oversee the IT hardware asset management program, ensuring accurate lifecycle tracking, inventory management, and optimal utilization of IT assets. Implement strategies for effective hardware lifecycle management, including procurement, deployment, and decommissioning. 
• Compliance & Risk Management: Coordinate closely with compliance and audit teams to ensure IT infrastructure adherence to SOX controls and other relevant regulatory requirements. Support audit readiness by maintaining meticulous documentation for access control, change management, and backups, demonstrating a strong risk and compliance awareness. 
• Cross-Functional Leadership & Collaboration: Partner effectively with the IT PMO, Vendor Management, and other cross-functional teams on infrastructure budget planning, expense tracking, and strategic vendor negotiations. Provide leadership and guidance in improving processes and fostering a continuous improvement mindset across IT operations. 
• Transformation and Project Management Support: Actively contribute to and lead aspects of IT transformation initiatives/projects, ensuring that infrastructure strategies support and enable the organization's broader technological evolution. Provide insightful analysis for SLA tracking, vendor performance, and sustainability reporting to drive ongoing operational excellence.

Qualifications:

• Bachelor's degree in information technology, Business Administration, Finance, or a related field.
• 5–7 years of progressive experience in IT with a strong focus on infrastructure, operations, transformation, finance, service management, or business analysis. 
• Demonstrated experience managing or supporting IT asset management programs. ​​​​​​​
• Proven experience with infrastructure budgeting, vendor management, and compliance activities. 
• PMP or equivalent project management experience is a plus. 
• Exceptional analytical and financial modeling skills with the ability to dissect complex data and present clear, actionable insights. 
• Proficiency with dashboard/reporting tools such as Power BI. 
• Deep understanding of IT hardware lifecycle management and best practices. 
• Strong knowledge of SOX controls and IT audit processes. 
• Familiarity with telecom billing and cost optimization strategies. 
• Executive-level written and verbal communication skills, capable of articulating complex technical and financial information to diverse audiences. 
• Proven ability to work cross-functionally, influencing and collaborating effectively with both technical and non-technical teams. 
• Demonstrated strategic thinking, problem-solving, and root cause analysis capabilities. 
• A strong process orientation and a commitment to continuous improvement.