Manager - Integration Services

Manager - Integration Services

Summary

We are seeking a manager for our client to lead the design, delivery, and operational stability of enterprise integrations with a strong focus on Guidewire and connected systems. This position balances hands-on technical leadership with people management, governance, and cross-team alignment to ensure integrations are reliable, secure, scalable, and aligned to business priorities.

Responsibilities

• Own end-to-end integration architecture, delivery, and production stability.
• Lead and develop a team of integration engineers (capacity, coaching, performance).
• Partner with business, architecture, security, and Guidewire platform teams.
• Ensure integrations meet availability, performance, security, SOX, and compliance requirements.
• Oversee monitoring, incident response, root cause analysis, and release management.
• Manage vendors and integration tooling relationships.
• Drive modernization, automation, and continuous improvement across integrations.
• Execute end-to-end ownership of delivery and operational outcomes.
• Track KPIs (uptime, incidents, delivery velocity, technical debt).

Requirements

• 7+ years of experience in integration or enterprise systems.
• 3+ years of experience leading technical teams.
• Bachelor's degree or equivalent experience.
• Comfortable balancing hands-on technical depth with leadership responsibilities.
• Deep experience with enterprise integrations (API, messaging, batch, event-driven).
• Hands-on Guidewire integration experience (PolicyCenter, BillingCenter, ClaimCenter).
• In-depth knowledge of REST/SOAP APIs, messaging, ETL, and integration patterns.
• Experience supporting production systems in regulated environments.
• Solid knowledge of security fundamentals (authentication, authorization, data protection) and how to document architecture and system dependencies.
• Proven skills in technical leadership (coaching people, prioritization, accountability).
• Ability to translate business needs into scalable integration solutions.
• Strong problem-solving, decision-making, and conflict resolution skills.
• Experience managing cross-functional teams and vendors.
• Experience in incident management, monitoring, and change/release coordination.
• Experience in tracking KPIs (uptime, incidents, delivery velocity, technical debt).

Preferred

• Experience with the following:
• Cloud platforms (AWS, Azure, or GCP);
• Middleware/integration platforms (MuleSoft, Boomi, Kafka, MQ);
• DevOps, CI/CD, and automated testing practices;
• Agile delivery;
• Modern languages/tools (Java, Gosu, Python, SQL, JavaScript);
• Integration gateway, Xcenter, or Cloud-native/API-first modernization;
• P&C Insurance industry.

This is a Permanent opportunity with our South Sioux City, NE client. Employee benefits include Medical/Dental Benefits, Paid time off, Paid Holidays, and 401(k) (with immediately vested company match) available with TriCom during the contract period. H1-B Visa sponsorship is not available for this position.

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