Job Summary
Design, develop, and implement training deliverables including instructor-led training materials (ILT), web-based training (WBT), eLearning deliverables, quick reference guides, job aids, and other performance support aids. Work directly with customers/participants, senior subject matter experts, and detailed policies and methods & procedures documentation to analyze business needs and translate them into training deliverables and services focused on leadership, sales and marketing topics.
Responsibilities
Analyze, design, develop, implement, and evaluate training deliverables and services in accordance with project guidelines in a highly independent manner.
Resolve problems with training deliverables and services and make any necessary modifications.
Build relationships with senior subject matter experts and customers/participants to determine business requirements for training deliverables and services.
Design and develop deliverables in a manner that optimizes readiness for customization, translation and/or localization.
Contribute to, and at times lead, planning and developing project plans, and adhering to those guidelines.
Mentor more junior instructional design associates and lead project teams.
Facilitate instructor-led training, as necessary.
Coordinate training logistics, for example, facility setup.
Lead development of, maintain, and utilize strategies, methods, and procedures that optimize the ability to develop and deploy training deliverables via LMS and LCMS platforms.
Stay abreast of cutting edge technologies for producing and providing training deliverables and services, and mentor more junior associates.
Lead the development of standards and guidelines for style and content of training deliverables and adhere to those standards.
Demonstrate strong communication (oral and written) and interpersonal skills.
Specific Candidate Profile
Education/Experience
Bachelor’s degree (or equivalent) in Technical Communications, Education, Instructional Technology, Instructional Design, Educational Psychology, or related discipline. Advanced degree in Instructional Technology/Design highly desirable.
4+ years’ experience in professional development training environment applying instructional design principles in a cross-functional, geographically distributed, team environment.
4+ years instructional design, development, and implementation experience using tools such as Acrobat, Dreamweaver, HTML/DHTML, and/or Java Script. Advanced skills using basic tools such as Word, PowerPoint, Excel, and Snagit.
4+ years of experience storyboarding and authoring Web-based training lessons and/or eLearning deliverables. Experience converting ILT to WBT, or creating blended learning, as part of this experience is highly desirable.
Experience facilitating instructor-led professional development training for senior customer/internal audiences highly desirable.
Timeshare experience desirable.
Video production experience highly desirable.
Project management experience desirable.
Team lead experience desirable.
Technical Skills
Graphic design and multimedia development skills are desirable (e.g., Photoshop, Fireworks, Freehand, etc.).
Proficiency with Adobe Creative Cloud, including Photoshop, Illustrator, Premiere, Acrobat, InDesign, and Adobe Captivate.
Experience with additional Adobe tools preferred, including After Effects, Audition, Dreamweaver, and Muse.
Strong experience using Articulate 360, including Storyline and Rise, to design and develop engaging learning experiences.
Familiarity with WellSaid Labs or similar AI-based tools for professional audio creation and narration.
Proficient in Microsoft Office 365, including collaboration and content management using SharePoint.
Highly skilled in analyzing and defining customer and participant requirements.
Highly skilled in analyzing, designing, developing, testing, implementing, and maintaining training deliverables and services.
Demonstrated team-player qualities with a strong desire to meet user needs in a cross-functional and distributed development environment.
Ability to work effectively with a diverse group of people; open to new ideas and able to change direction quickly to support project success; demonstrates conceptual and innovative thinking.
Knowledgeable and experienced in utilizing Cornerstone OnDemand or other LMS/LCMS platforms, with a strong customer-centric mindset.
Excellent interpersonal, verbal, and written communication skills.
Must represent MVCI in a professional manner.
Willingness and ability to travel domestically and/or internationally up to 25%, as required.
Willingness and ability to work overtime to meet aggressive project schedules.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.