.This is a hybrid role requiring working from our Coppell, TX office on a weekly basis
Wolters Kluwer is a leading provider of innovative tax and accounting software solutions, dedicated to empowering individuals and businesses with tools that streamline financial management and enhance compliance. We pride ourselves on delivering exceptional value to our clients through cutting-edge technology and unparalleled customer service.
As a Manager, Inside Sales for Tax Professional - Small Firms, you will lead a team towards achieving departmental sales goals while ensuring consistent performance and customer satisfaction. You will be responsible for driving sales strategies, optimizing processes, and managing resources efficiently. Your role is vital in shaping a high-impact sales strategy and fostering a cohesive, motivated team environment. You will report to the Associate Director, Inside Sales - Tax & Accounting North America, Small Firms. Specific job responsibilities are outlined below:
What You'll Be Doing
Lead and manage the inside sales team to meet and exceed sales targets and KPIs
Develop and execute sales strategies and action plans
Track and analyze sales performance metrics, providing insights for improvement
Ensure seamless operation of sales processes and efficient use of CRM tools
Address escalated customer issues and ensure high levels of customer satisfaction
Train and develop team members to enhance their sales skills and product knowledge
Collaborate with Marketing to develop lead generation initiatives
Implement and monitor adherence to sales policies and procedures
Compile and present sales reports to senior management
Foster a positive and dynamic team environment that encourages continuous improvement.
Maintain consistent and accurate forecasting of new business
Ensure ongoing and consistent adherence to Salesforce.com compliance with pipeline management
Maintain consistent communication with sales leadership
Attend key customer and industry conferences
Performs other duties as assigned by supervisor
You're a Great Fit If You Have
Education:
Minimum Experience:
5+ years working in B2B Sales or Account Management or other equivalent experience
Experience adapting functional/departmental plans and priorities to address resource and operational challenges and objectives
Experience being accountable for a centralized functional activity
Demonstrated ability to lead, develop and manage individual contributor sales representatives
Demonstrated ability to influence the team to deliver on outcomes
Preferred Experience:
Prior sales of software/SaaS or other relevant subscription-based product solutions
Prior relevant work experience or working knowledge of the Tax & Accounting industry including familiarity with terminology, principles and practices
Other Knowledge, Skills, Abilities, or Certifications:
Leadership: Strong leadership abilities to guide and motivate a sales team
Strategic Planning: Skill in designing and implementing effective sales strategies
Analytical Skills: Ability to analyze sales data for decision-making
CRM Systems: Proficient use of CRM systems to manage sales activities and customer information
Customer Relations: Maintaining strong, professional relationships with customers
Performance Management: Tracking team performance and implementing improvement plans
Training Development: Designing and delivering training programs for sales staff
Collaboration: Working effectively with other departments to drive sales initiatives
TRAVEL
Up to 10% annually for company/industry events or trade shows
The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications as these may vary depending on location and line of business. The specific requirements may differ due to local or regional differences.*
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Compensation:
$71,300.00 - $124,500.00 USD
This role is eligible for Commission.
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.
Additional Information:
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.
At Wolters Kluwer, we excel at creating content solutions for use in a professional context in the fields of health, corporate services, finance, tax, accounting, law, regulation, and education. We are professionals serving professionals and are committed to delivering essential content, software, and services to help our customers make their most critical business decisions. Utilizing the latest in information technology, we ensure that our customers have the solutions they need, when they need them, and in the media best suited to their requirements. When we achieve this, we deliver on our goal of being the market leader in content in context.
Partners in Innovation
Wolters Kluwer professionals are continuously engaged in an ongoing exchange of expertise and ideas with our customers about their work. This partnership in innovation is at the heart of meeting our commitment to the lawyers, doctors, nurses, tax advisors, teachers, and business executives we serve. Knowledge of their professional workflows and the ability to apply emerging technologies to make them more efficient and productive are at the heart of this partnership.
Leading Positions and Brands
Strong market positions are very important to our business strategies at Wolters Kluwer, and we value the leading positions we hold in most of our markets. Across all of our markets, we own strong, enduring brands in North America such as Adis International, Aspen Publishers, Bankers Systems, CCH, ClineGuide, CT Corporation, Kluwer, Facts & Comparisons, IFI Claims, Lippincott Williams & Wilkins, Loislaw, Medi-Span, Ovid Technologiesand Skolar. These brands have promised and delivered high quality information for decades, and we are committed to continuing to do everything necessary to earn, retain, and expand leadership positions in our selected markets.