Manager - Inpatient Length of Stay

Reports to the Summit Center Director responsible for overseeing and improving patient throughput and hospital length of stay metrics. This role collaborates with clinical teams, case management, and administrative leadership to identify barriers to timely discharge, implement best practices, and ensure efficient care transitions. The LOS manager uses data-driven strategies to reduce avoidable delays and enhance patient outcomes while maintaining high standards of care.

MISSION VALUES AND SERVICE GOALS

MISSION We deliver outstanding care, inspire health, and connect with heart.

VALUES Trust. Respect. Integrity. Compassion.

SERVICE GOALS

• Personally connect.
• Keep everyone informed.
• Be on their team.

The LOS manager manages the daily activities of throughput to ensure high-quality, efficient patient care by:

• Collaborating with physicians, nurses, case managers, financial analysts, and ancillary services to address discharge barriers and streamline care delivery.
• Leading daily interdisciplinary rounds focused on discharge planning and LOS optimization.
• Coordinating staff time, schedules, predicting short- and long-term staffing needs, and adjusting staffing levels.
• Approving payroll.

The LOS manager serves as a liaison between clinical and administrative teams to align LOS strategies with hospital goals. They track and report key performance indicators (KPIs) to leadership and stakeholders.

ASSISTING WITH SERVICE RECOVERY

• Resolving customer concerns, conducting investigations, and intervening when immediate attention is needed, and reporting results to the appropriate person.

• Assisting with managing the overall operations of the department by:

• Participating in interviewing and the selection of new staff.

• Preparing and giving performance appraisals, coaching, and disciplining staff as directed.

• Monitoring and analyzing LOS data across departments to identify trends, outliers, and opportunities for improvement.

• Providing input into the formation of capital and operating budgets and assisting with the implementation of cost-efficient programs.

DEVELOPING AND IMPLEMENTING PROTOCOLS AND WORKFLOWS

• Developing and implementing protocols and workflows to reduce unnecessary hospital days.
• Educating staff on LOS goals, documentation standards, and discharge planning best practices.
• Partnering with IT and data analytics teams to ensure accurate reporting and dashboard development.

STAYING CURRENT WITH REGULATORY REQUIREMENTS AND PAYER GUIDELINES

• Staying current with regulatory requirements, payer guidelines, and industry benchmarks related to LOS.

LEADERSHIP COMPETENCIES

• Drives Results: Consistently achieving results even under tough circumstances.
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
• Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

ORGANIZATIONAL RESPONSIBILITIES

• Associate complies with the following organizational requirements:
• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies, and department-specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license, certification, registration in good standing throughout the fiscal year.
• Direct patient care providers are required to maintain current BCLS CPR and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process, and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.
• Commitment to Beacons six-point Operating System referred to as The Beacon Way.

EDUCATION AND EXPERIENCE

• Bachelors Degree required.
• Current license to practice as a Registered Nurse in Indiana is preferred.
• A minimum of five years job-related experience in an acute care hospital setting, case management, utilization review, or care coordination experience preferred but not required.

KNOWLEDGE & SKILLS

• Requires a strong understanding of hospital operations, discharge planning, and clinical workflows.
• Demonstrates solid management skills needed to provide effective direction, drive process improvement, and manage the effective utilization of resources.
• Requires the interpersonal and communication skills necessary to build and maintain effective working relationships and interact in a highly effective manner with all levels of staff.
• Requires the ability to disseminate information in a clear and concise manner.
• Demonstrates excellent planning and organization skills necessary for project planning and to coordinate the activities of diverse groups of individuals.
• Proficiency in data analysis tools and electronic health records (EHRs).
• Certification in case management, CCM, Lean Six Sigma, or related field preferred.
• Experience with Oracle, Cerner, or other major EHRs preferred.
• Familiarity with CMS guidelines and payer requirements affecting LOS preferred.

WORKING CONDITIONS

• Works in a patient care environment requiring physical exertion, frequent changes in job demands, and possible exposure to biohazards.
• Requires schedule flexibility due to the departments 24 hours per day, 7 days per week operation.
• At risk for occupational exposure to blood-borne pathogens.
• Physical demands require the physical ability and stamina to perform the essential functions of the position.