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Manager I Utilization Management

Elevance Health

Tampa, FL

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JOB DETAILS
SKILLS
Auditing, Behavioral Health, Budget Management, Call Centers, Call Monitoring, Coaching, Customer Support/Service, Healthcare, Healthcare Administration, Legal, Maintain Compliance, Performance Analysis, Quality Assurance, Quality Control, Quality Management, Quality Metrics, Reporting Skills, Strategic Planning, Team Player, Utilization Management
LOCATION
Tampa, FL
POSTED
2 days ago
JR193602 Manager I Utilization Management


The Manager I Utilization Management is responsible for the daily management of the department.


LOCATION: Hybrid 2: This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office.


Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.


How will you make an impact:


+ Supervises workflow and performance of associates.

+ Assists in coordination and development of UM quality initiatives.

+ Participates in strategic planning and budget processes.

+ Ensures compliance with departmental policies and procedures.

+ Works in conjunction with other UM staff to improve service quality initiatives, develop audit tools, and meet NMIS and other quality standards.

+ Provides quality control services such as call monitoring.

+ Develops and implements associate training.

+ Performs audits to monitor efficiency and compliance with policies.

+ Prepares reports.

+ Hires, trains, coaches, counsels, and evaluates performance of direct reports.


Minimum requirements:


+ Requires HS diploma or equivalent and a minimum of 4 years’ operational experience in a progressively complex customer service or call center; or any combination of education and experience which would provide an equivalent background.


Preferred Skills, Capabilities, and Experiences:


+ 3 years of Behavioral Health experience.

+ Strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

+ Ability to work in a collaborative environment.

+ Candidates from all states are welcome, but they must reside within commuting distance of an Elevance Health Pulse Point office location.


Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.


Who We Are


Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.


How We Work


At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.


We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.


Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.


The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.


Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.


Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.


Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration (https://info.flclearinghouse.com/) .

About the Company

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Elevance Health