MANAGER I

Job Posting: Business Services Manager

Secretary of State

JC-525732

• Business Services Manager

MANAGER I

$8,715.00 - $9,899.00 per Month

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 8/5/2026

Application Methods:

Electronic (Using your CalCareer Account)

By Mail

Drop-off

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Job Description and Duties

Are you a passionate, self-driven Business Services Professional? The Secretary of State's office is recruiting to fill a permanent, full-time Manager I in the Business Operations Bureau (BOB). Under the general direction of the Chief, of the Business Operations Bureau, the incumbent provides oversight (e.g., planning, directing, implementing) to the multi-faceted BOB units. This position will offer a level of hybrid schedule but will require the incumbent to report to the office.

As the Business Services Manager, the incumbent is responsible to make independent sound decisions to guide and manage the provisions of business services in accordance with State laws, policies and programs for the Secretary of State. The incumbent has significant responsibility formulating and administering program and departmental policies; plans, organizes and directs the activities of the bureau sections to ensure agency management needs are met. The incumbent is responsible to provide program management and technical direction over key business services management functions. Plan, organize and direct building management, physical security, asset management, non-information technology procurement, etc. within the bureau.

• Leadership & Oversight: Provide management oversight of technical and analytical staff, overseeing three Supervisor I positions. Serve as the program manager overseeing specialized human resource management disciplines that support the strategic efforts of the Secretary of State's office to meet the agency's mission. Create a sense of direction by guiding and managing the provisions of human resources services in accordance with State and Federal employment laws, policies and programs for the Secretary of State. Lead business services practices and objectives that will provide an employee-oriented, high-performance culture; oversees implementation of business services programs through business services staff. Formulates policy concepts that may be of minimal to high consequence and agency-wide impact to be reviewed by the Chief, Business Operations Bureau and Chief, Management Services Division.
• Consultation and Management Advisor: Assume responsibility for decisions that influence process improvements and recommend business services policies and objectives for the organization with regard to employee relations. Determines and recommends policy concepts related to building oversight and security that may be of minimal to high consequence with agencywide impact to be reviewed by the Chief, Business Operations Bureau and Chief, Management Services Division. Performs the more complex and technical business services assignments and personally responds to the more unusual and critical problems or issues.

Desirable Qualifications:

• Ability to display leadership, professional and legal ethics to build credibility through the implementation of clear principles
• Demonstrate clear, concise written and verbal communications skills with tact and exhibit ability to apply state rules and regulations governing Business Services functions
• Ability to take initiative in addressing programmatic issues and /concerns
• Aptitude for managing multiple workflows under pressure
• Demonstrate ability to develop creative and innovative solutions
• Demonstrate a strong ability to instill a cohesive, team-based environment
• Demonstrate strong decision-making skills that display effectiveness and reflect agency standards and effectively resolve complex operational issues
• Resourcefulness to research, identify and synthesize complex information for the purpose of communicating what is essential at a high level

You will find additional information about the job in the Duty Statement.

Working Conditions

Occasional off-hours and weekends may be required. Positions provide telework opportunities based upon the agency's telework policy and business needs.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• MANAGER I

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details

Job Code #:

JC-525732

Position #(s):

785-211-4969-XXX

Working Title:

Business Services Manager

Classification:

MANAGER I

$8,715.00 - $9,899.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

1

Work Location:

Sacramento County

Telework:

Hybrid

Job Type:

Permanent, Full Time

Department Information

The Office of the Secretary of State (SOS) consists of nearly 750 dedicated public servants who uphold the rights of Californians while also striving to make our government, elections, and businesses both accessible and transparent. Led by an elected leader, accountable to the public, we are dedicated to fostering career development opportunities and growing a skilled workforce that embraces inclusion and values diversity. Located in downtown Sacramento, the SOS building is within walking distance to a variety of eateries and amenities. Light Rail, State Capitol, Downtown Commons (DOCO), and Golden 1 Center, just to name a few. Conveniently located in the SOS building, the Gold Rush Grille offers delicious daily specials for breakfast or lunch and is open to the public. Our on-site childcare incorporates programs for children six weeks to five years old. Priority waitlist access and special discounted rates are available for SOS employees.

For more information about the SOS, please visit sos.ca.gov.

Personal Leave Program: Effective July 1, 2025, state employees are subject to temporary wage reductions in exchange for Personal Leave Program (PLP) accruals. The specific rate and hours earned were negotiated and agreed upon by each bargaining unit. The salary range(s) included in this job advertisement do not reflect the temporary salary reduction.

Special Requirements

Supplemental Questionnaire: Applicants must submit a Supplemental Questionnaire responding to the questions listed below, it should be no more than two (2) pages typed, using business professional font, font size and formatting. Responses do not need to include the question but must be numbered in the same order. Applications submitted without the Supplemental Questionnaire will not be considered.

• Describe your distinguishing competencies, areas of expertise, and experience as a manager in Business Services.
• Describe your knowledge and experience of each of the following disciplines in Business Services: Procurement, Asset Management, Building/Facility Management, Security, and Mail Room Services.
• Describe your experience in coaching/mentoring employees and creating a work environment that stimulates learning, encourages growth to ensure peak performance. Please provide two examples.

Examination Information: Examination Information: Candidates new to state service or those seeking a promotional opportunity must take the online examination to establish eligibility. The examination can be found at the following link: Exam Bulletin - Manager I

There is also a Limited Examination & Appointment Program (LEAP) exam available for this classification. Information on the LEAP certification process is available on the Department of Rehabilitation LEAP Certification website.

Background Check: A Live Scan fingerprinting is required before a candidate can be appointed to this position.

Education: When using education to meet minimum qualifications, please include all the required documents necessary to verify that you meet the minimum qualifications for this classification (i.e., degree, transcript, license, and certificate). Candidate may be required to provide transcripts prior to hire.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 8/5/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Secretary of State

Attn: Ruth Diaz

1500 11th St - 4th Floor - Suite 475

Sacramento, CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Secretary of State

Ruth Diaz

1500 11th St - 4th Floor - Suite 475

Sacramento, CA 95814

Drop off applications in the 1st floor Lobby Rotunda in the secured bin marked Human Resources.

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Supplemental Application -

Please follow the directions to respond to the Supplemental Questionnaire as directed above.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Human Resources Contact:

Ruth Diaz

(916) 653-6974

rdiaz@sos.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

Sarah Bielski

(916) 653-6974

sbielski@sos.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.