The Role
Global Fraud Detection Operations (GFDO) is responsible for identifying and responding to emerging fraud risks across Fidelity’s businesses. As the Manager, Fraud (Debit Card) Operations you will support the design and development of operational frameworks that enable GFDO to scale new and existing fraud detection review capabilities.
A significant focus of this role is assisting GFDO in preparing for the transition to in-house debit card fraud detection. You will participate in planning calls, operational design discussions, and cross-functional workstreams to document requirements and workflow considerations.
This role requires strong analytical capability, attention to detail, and the ability to manage multiple priorities in a fast‑moving environment. You will be expected to synthesize information, document outcomes, and support operational readiness efforts as new capabilities are developed. The ideal candidate is curious, adaptable, organized, and comfortable working in spaces with evolving requirements and diverse stakeholders.
The Expertise and Skills You Bring
- Bachelor’s degree in business, analytics, finance, or related field.
- Experience in fraud detection operations or related fraud-monitoring roles.
- Strong analytical and documentation skills.
- Ability to communicate complex concepts clearly.
- Strong organizational skills and adaptability.
- Collaboration skills across diverse teams.
- FINRA 7, 63 required
- Supervisory 9/10 or 24 to be obtained within 6 mos
- Openness to future people-leadership responsibilities
Note: Fidelity is not providing immigration sponsorship for this position
Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.