Manager, Franchise Support - Kiosk Division

RECRUITING IN Puerto Rico (San Juan or Carolina)

Job Summary:

FujiSan Franchising Corp is one of the leading providers of on-site, hand crafted sushi and other Asian inspired products to grocery stores, warehouse clubs, universities, corporate dining and amusement parks. Join FujiSan in spreading our belief that sushi-making is a true art that should be enjoyed with all senses. We are passionate about perfecting our craft and are experts in making sushi and Asian inspired dishes.

The Franchise Support Manager is responsible for the leadership, management, top-line sales growth and achievement of operational excellence in his/her region for the Fujisan Sushi Operation. Additionally, the Franchise Support Manager is responsible for the relationship with the assigned franchisees and local retailer management. The Fujisan Sushi Operation offers freshly made sushi and other restaurant quality products throughout major retail supermarkets and club stores.

Qualifications:

• High School Diploma required.
• Bachelor's Degree preferred.
• Culinary Degree preferred
• Sushi chef experience strongly preferred.
• Franchise operations experience strongly preferred.
• Minimum of 2 years of multi-unit restaurant management, especially Asian and western hot food experience (European, American, Chinese, Japanese, Korean, Indian, Vietnamese).

Licenses; Certificates; Special Requirements-

• Relevant certifications preferred (e.g. Serv-Safe).
• Knowledge of hazard analysis and critical control points (HAACP).

Core Competencies: Knowledge, Skills & Abilities-

• Analytical - A key element to analytical thinking is the ability to quickly identify cause and effect relationships. This means understanding what might happen during the problem-solving process, for example, and examining how new ideas relate to the original topic.
• Business Maturity - Ability to manage adversity and change with poise and professionalism regardless of circumstances.
• Business savvy - Keenness and quickness in understanding and dealing with a "business situation" (risks and opportunities) in a manner that is likely to lead to a good outcome.
• Communication - Ability to convey information to people clearly and simply, in a way that means things are understood and get done. It's about transmitting and receiving messages clearly, and being able to read your audience
• Conflict Resolution - Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise.
• Decision Making - The ability to select between two or more alternatives to reach the best outcome in the shortest time.
• Drive for results - Ability to focus on what is important and create a sense of urgency while successfully managing multiple priorities by implementing tracking and follow-up mechanisms to ensure rapid progress.
• High sense of urgency - Act promptly and with intention to make things happen efficiently and effectively. A sense of urgency helps turn "someday" and "later" into "today" and "now."
• Influence/Impact - Ability to persuade, or convince others to adopt a specific course of action. It involves the use of persuasive techniques, presentations or negotiation skills to achieve desired results.
• Leadership - The strengths and abilities individuals demonstrate that help the oversee processes, guide initiatives and steer their franchisees toward the achievement of goals.
• Operations - The focus on execution of the standard operating procedures
• Organization/Planning - Takes initiative and demonstrates a good work ethic; works independently and efficiently in a dynamic environment. Manages multiple tasks/projects and competing priorities in an effective manner. Plans work and sets priorities in keeping with department and organizational objectives.
• Problem solving - Ability to identify and define a problem, generating alternative solutions, evaluating and selecting the best alternative, and implementing the selected solution.
• Relationship building/Interpersonal Savvy - A combination of soft skills that a person applies to connect with others and form positive relationships.
• Resourcefulness - Ability to create useful and unique solutions in challenging situations
• Time management - Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. Being busy isn't the same as being effective

Travel-

• Regional Travel -Frequently (50-75%)

Essential Functions: (Functions, Duties & Responsibilities

• Lead efforts to grow top-line sales through focusing on same store sales increases, increasing the sale of raw materials (through contract compliance efforts), training and coaching franchisees on proper product mix and product display, proper sampling procedures and other actions similar actions for an assigned region. Conduct and document store visits via audits with the purpose of ensuring contract compliance including but not limited to purchasing raw materials from the Company, unit producing sufficient SKUs daily, ensuring products are visually appealing and that sampling is done to promote sales.
• Develops strong working relationships with our retail partners to ensure that our Company remains the preferred vendor.
• Ensure government regulations and licensing requirements are met, i.e. - business licenses, food handler certificates and health permits, to ensure sales continue.
• Investigate non-compliance issues.
• Conduct research on competitor's development and retail price trends.
• Provide training to new sushi chefs on current products and procedures as needed.
• Provide training to existing sushi chefs on new products and procedures as needed.
• Perform at high energy and effectiveness when working out in the field.
• Assist the Regional Development Manager with new store openings and identifying future site/locations.

Other Functions: (Functions, Duties & Responsibilities)

• Perform other duties as required.