| Location | Malvern, PA |
Summary
In Fixed Income Service, we improve Vanguard's ability to deliver unmatched fixed income investment outcomes by ensuring high-quality inputs for daily trading, translating those inputs into a holistic portfolio view, and informing portfolio management strategies through expert insights and analytics. The Fixed Income Service Manager will lead front-line crew responsible for delivering investment data and trade support across the investment lifecycle to Vanguard's various fixed income trading desks. You'll partner closely with portfolio managers, traders, and cross-functional teams, ensuring our fixed income strategies are powered by accurate data, strong controls, and scalable processes - all aligned with Vanguard's mission to give investors the best chance for investment success.
Core Responsibilities (What you'll do)
Lead, coach, and support a team of fixed income data and trade management professionals, fostering an inclusive environment where individuals can grow and contribute their best at work.
Set clear performance expectations, provide ongoing feedback, and manage performance and compensation decisions in alignment with HR policies.
Oversee teams delivering portfolio administration, operational support, data management, and trade readiness across a range of fixed income asset classes and strategies, ensuring portfolios are accurate and ready for trading decisions.
Build and maintain strong relationships across Vanguard's middle- and back-office teams and external partners such as custodians, index providers, and technology partners.
Partner with portfolio managers, trades, and business leaders to address complex investment, data, and execution-related matters.
Ensure the integrity of investment data and quality, aligning operational execution with investment objectives.
Establish and maintain escalation frameworks and decision protocols to effectively manage operational risks, including performing root-cause analysis and developing sustainable solutions.
Promote strong operational procedures, documentation standards, and continuous improvement efforts to enhance efficiency, scalability, and risk management.
Lead cross-functional initiatives to improve processes, enhance systems, and standardize workflows across teams.
Support new portfolios, products, and market-driven initiatives by defining requirements, overseeing testing, and ensuring smooth implementation. Assess the operational impact of market, regulatory, and business changes and guide necessary adjustments to data, processes and controls.
Contribute to special projects and broader team priorities as needed.
Qualifications (What we're looking for)
Minimum of five years of experience in financial services or a related field
Experience leading or supervising teams
Strong understanding of investment operations, financial markets, and fixed income products.
Ability to work across teams, build relationships, and communicate effectively with a variety of stakeholders.
Analytical and problem-solving skills, with attention to detail and a focus on delivering high-quality results.
An interest in continuous improvement and helping teams adapt to evolving business needs.
Special considerations
Role is part of Vanguard's US Fixed Income Service team.
Requires close partnership with investment professionals and cross-functional stakeholders.
May involve participation in strategic initiatives, new product launches, and regulatory-driven changes.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.
About Vanguard
At Vanguard, we don't just have a mission-we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.