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Manager, Field Operations

SERVICE EXPERTS LLC

OREM, UT

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JOB DETAILS
SKILLS
Billing, Communication Skills, Computer Skills, Customer Support/Service, Establish Priorities, Expense Analysis, HVAC, Identify Issues, Information/Data Security (InfoSec), Interpersonal Skills, Maintenance - HVAC, Maintenance Services, Microsoft Excel, Microsoft Word, Multitasking, National Sales, Operations Management, Organizational Skills, People Management, Problem Solving Skills, Resolve Customer Issues, Strategic Accounts, Technical Support, Total Cost of Ownership, Trend Analysis
LOCATION
OREM, UT
POSTED
Today
Welcome! As Service Manager, you will troubleshoot and resolve technical HVAC questions regarding service repairs; analyze trends of spends and makes recommendations to clients to optimize their repair and maintenance spend, and maximize uptime for equipment; processes quotes from service providers to customers. Key Responsibilities: Review and manage all repair quotes submitted by the service providers and submits to the National Accounts customer Conduct strategic account review meetings with clients on total cost of ownership. Provide technical support for the department Evaluate & resolve technical issues Provide technical assistance for customers Resolve billing problems of a technical nature Help customer service (dispatch) with technical problems Performs other duties and tasks as assigned Regular, reliable attendance Desired Skills and Qualifications: Ability to multi-task and prioritize work responsibilities. Ability to work independently and to instruct others. Industry specific knowledge of various components associated with HVAC service field. Minimum of 5 years proven field experience in commercial HVAC Minimum of 5 years as an HVAC service manager or adequate field supervisory experience. Working knowledge of the techniques, methods, tools, & safety precautions of the HVAC trade. Must possess excellent interpersonal and organizational skills; able to maintain and protect confidential information. Must be proficient with computers - including but not limited to Microsoft Word and Excel. Must communicate effectively verbally and in writing with customers and service technicians. Minimum Experience: 6+ years Minimum Education: Bachelor's Degree Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts. Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com

About the Company

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SERVICE EXPERTS LLC

Say hello to Service Experts Heating & Air Conditioning. We’ve been servicing you since 1996, and we’ve developed an entire roster of NATE-certified service technicians who know how to service, repair and install all of the top brands of furnaces, air conditioners, air handlers, inside air quality and related equipment. In fact, we have lots of technicians and lots of service trucks across the country. You know what that means? It means that you have our experts just minutes away, whether you’re in need of a furnace repair in the middle of a cold winter night or an AC replacement before summer arrives. Just think of Service Experts as your full-service HVAC company. We service all makes and models of HVAC systems, and we sell them, too. Really, we do it all – residential service and maintenance, commercial HVAC services, indoor air quality. We even offer a variety of home energy solutions so you can start saving big on your heating and cooling expenses. Plus, all of our work is backed by our 100% Service Guarantee for a full year. That’s what we call “Expert Service, Guaranteed.”
COMPANY SIZE
1,500 to 1,999 employees
INDUSTRY
Business Services - Other
WEBSITE
https://www.serviceexperts.com/