Manager, Family Partnerships

Breakthrough Public Schools is a nationally recognized Charter Management Organization (CMO) network in Ohio. Our mission is to provide Cleveland area scholars with an education that empowers them to lead lives of impact and opportunity. Our network of schools centers joy, curiosity, and individual growth, uniquely positioning Breakthrough Public Schools to cultivate a learning community where all scholars thrive. At Breakthrough, we are committed to providing scholars with the academic, social, and emotional skills necessary to excel in learning and citizenship from kindergarten through eighth-grade promotion. We are committed to the success of every child.

The CMO exists to provide operational, leadership, and strategic services to the schools in the Breakthrough Schools network. The CMO is committed to providing high-quality services to the schools and bolstering the high-impact performance of the schools, making the CMO and network greater than the sum of its parts. The CMO provides economies of scale in staffing, tools, and time-based efficiencies. We serve 3,000 K-8 grade scholars across five schools and employ over 450 staff members.

THE OPPORTUNITY

Breakthrough Public Schools seeks a highly organized and relationship-driven Manager of Family Partnerships to support the planning and implementation of family partnership systems and engagement initiatives across the network's schools.

Reporting to the Director of Family Partnership, this role is responsible for managing the execution of network-wide family partnership priorities; supporting schools in strengthening family engagement practices; overseeing retention and persistence systems; monitoring key performance indicators; and ensuring consistent, high-quality family experiences across all campuses.

The Manager serves as a critical bridge between network-level strategy and school-based implementation, ensuring every family experiences proactive communication, culturally responsive support, meaningful engagement opportunities, and strong relationships from enrollment through long-term scholar success.

The ideal candidate demonstrates exceptional interpersonal and communication skills, strong cultural competency, and a deep commitment to educational equity, authentic family partnership, and continuous improvement.

Key Responsibilities

Scholar Retention

• Support the execution of network-wide scholar retention strategies to reduce no-shows, attrition, and summer melt.
• Monitor retention and family engagement data to identify trends and inform action.
• Support schools in engaging at-risk families and strengthening persistence.
• Manage family communication and feedback systems that improve retention and satisfaction.
• Track retention KPIs and provide progress updates to the Director, Family Partnership.
• Promote culturally responsive practices that strengthen family relationships and long-term scholar success.

Family Engagement & School-Based Support

• Support schools in planning and executing family engagement events.
• Coordinate implementation of network family programming (Back to School Nights, School Showcases, etc.).

Communication & Family Feedback

• Coordinate family communication tools and systems, including newsletters, POSSIP surveys, and event outreach.
• Monitor systems to document, track, and close the loop on family concerns, questions, and feedback.

Community Partnerships & Family Resources

• Support coordination of family-centered community partnerships.
• Assist in connecting families to relevant resources.
• Support outreach strategies for families facing barriers.

Skills & Qualifications: To perform this job successfully, an individual must perform each essential duty accurately and efficiently. The requirements below represent the required knowledge, skills, and/or abilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Mission-Alignment: Strong commitment to Breakthrough's mission, values, and anti-racist practices.
• Relationship Building: Proven ability to build trust and strong partnerships with families, staff, and community members.
• Communication: Exceptional written and verbal communication skills; able to engage diverse stakeholders and foster two-way dialogue.
• Project Management: Skilled at managing multiple projects simultaneously, from planning to execution, with attention to detail and strategic alignment in a fast-paced environment.
• Data Analysis: Ability to collect, interpret, and act on data to inform engagement strategies and measure impact.
• Event Planning & Coordination: Strong organizational skills to design and execute high-impact events and programs.
• Problem Solving: Strong critical thinking and decision-making skills to identify challenges, develop solutions, and drive continuous improvement.
• Cultural Competency: Skilled in working with diverse populations and committed to fostering inclusive, culturally responsive environments.
• Technology Proficiency: Comfortable using Google Workspace and digital tools for communication, data tracking, and collaboration.

Education and/or Experience

• Bachelor's degree in Education, Social Work, Community Engagement, Communications, or related field.
• Minimum of 3 years of experience in roles directly supporting families and scholars, family engagement, social services, and community engagement.
• Strong knowledge of family systems, early childhood or K-12 education, and community-based supports.
• Strong relationship-building skills across diverse communities.
• Cultural competency and commitment to equity-centered family engagement.

Location:

The position is located at the CMO's central office in Cleveland, Ohio. The position will require travel to schools and events in the Cleveland area. This role involves working evenings and occasional weekends for family events.

Compensation and Benefits:

Salary and benefits will be commensurate with experience.

Breakthrough Public Schools is an equal opportunity employer and will not discriminate against any employee or applicant for employment because of race, color, religion, gender, sexual orientation, or national origin.