Manager Facility Operations

Manager Facility Operations

(Full Time, Exempt)

Application Closing Deadline: For best consideration, please submit your application materials by 4:00 p.m. on July 3, 2026

Hiring Range is $64,831 to $81,099 annually based on qualifications, education and experience as it relates to the position.

Position Summary:

Under direction of the Director of Golf, this position is responsible for planning, organizing, scheduling, and implementing comprehensive facility and golf course operations, programming, rentals, maintenance, and custodial/customer services of the Littleton Golf & Tennis Club in response to the needs of the community. Oversees the Centennial Grill, pro shop, indoor tennis facility, par-63 executive golf course, golf course maintenance, and overall building maintenance. This position supervises, prepares promotional materials, marketing materials and activity schedules, evaluates programs for cost efficiency and effectiveness, trains and evaluates the performance of assigned personnel, and develops, reviews, and monitors assigned budgets. Performs duties in a manner consistent with the stated values of the organization.

Essential Duties:

• Oversees and leads operations and staff for the course and facility with a strong focus on safety, customer satisfaction, creating a positive work environment, innovation, facility maintenance and cleanliness.
• Provides leadership and direction of short and long range plans, goals and vision, as well as implements and communicates District plans, policies and procedures to the staff and public.
• Supervises the daily work activities of full-time and part-time personnel, contractors, and/or volunteers. Recruits, interviews, and hires new staff. Provides constructive and timely performance evaluations. Works with employees to correct deficiencies. Handles discipline and termination of employees in accordance with organizational policy.
• Develops competent and productive staff by planning, organizing, and implementing a consistent employee training program, with a strong emphasis on safety, quality customer service, and establishing customer loyalty.
• Ensures proper training of all employees in CPR, First-Aid, and AED use. Also ensures that specific liquor licensing and food/beverage handling requirements are met. Ensures proper safety and risk management procedures at the facility including first-aid treatment. Leads/coordinates various emergency response trainings/drills for all clubhouse staff.
• Determines staffing needs, oversees the scheduling, assignments, and daily workflow of assigned staff, and provides backup support as needed. Reviews and approves employee bi-weekly timesheets. Works directly with Payroll to resolve any pay issues.
• Administers and adheres to District policies. Prepares, enforces, maintains and modifies policies and procedures manuals that comply with local, state and national regulations. Conducts periodic staff meetings to provide and gather information; answers questions and responds to complaints and concerns, both internally and externally. Actively attends tennis meetings to fully support their needs and ensure programming and staffing do not overextend the building, parking or regular staffing capabilities.
• Maintains a culture of providing excellent customer service and ensures consistency across all facilities and programs. Works to resolve any escalated customer concerns and/or complaints.
• Determines room priority through a team approach with all Recreation, Golf and Hospitality staff.
• Coordinates custodial functions to maintain the highest standard of cleanliness. Coordinates daily, weekly and monthly building maintenance scheduling including all related contracted cleaning services. Works with Mechanical Maintenance Manager to create and coordinate a system to monitor all mechanical systems to include HVAC, electrical, and plumbing.
• Maintains accurate inventories for pro shop, golf/tennis facility and equipment. Assists with purchase of supplies and equipment for the facilities and programs according to District policies.
• Oversees collection of all monies and ensures that the monies are handled according to District policies. Audits cash reports daily.
• Ensures the general security of the facility including the control and issuance of keys.
• Directly oversees contractual agreements for evening custodial services.
• Ensures all facility-related licenses, certifications, inspections and general records are up to date and on file in compliance with all applicable laws and regulatory agencies.
• Responsible for establishing, developing, and maintaining quality standards for operations.
• Works closely with staff members in the tennis, golf, hospitality and pro shop divisions to ensure that activities and demands for daily customers and special interest groups are being met. Continuously evaluates activities and facilities to determine community needs and identify opportunities for improvement; makes recommendations for improvement and implements changes.
• Prepares and maintains a complete facility schedule of programs and rentals.
• Continuously evaluates programs, activities, and facilities to determine community needs and identify opportunities for improvement; makes recommendations for improvement, and implements changes.
• Prepares and monitors budget, manages revenues and expenditures and prepares financial reports. Prepares purchase orders, RFPs, and invoice requests; negotiates concession and other contracts. Purchases, maintains and inventories program and facility supplies including custodial supplies, tools, cleaning equipment and more. Conducts adequate research to ensure quality and reasonable pricing of all purchases. Prepares short and long-range revenue/expenditure projections, checks revenue streams, identifies grant and other external funding opportunities, and persuasively communicates program goals to potential funders to obtain funding needed to maintain exceptional programming. Develops and implements strategies to increase usage of assigned areas. Calculates program fees to meet cost-recovery goals. Formulates comprehensive business plans by researching and analyzing market information.
• Plans, directs and oversees multiple capital projects independently or in conjunction with other District staff to ensure successful and timely completion.
• Develops and maintains professional relationships with District employees, vendors, citizens, and various outside user groups to coordinate their programs and special events.
• Ensures proper safety and risk management procedures at facilities. Recognizes and responds appropriately to facility related maintenance and other emergencies and dangerous situations such as evacuations, medical emergencies, suspicious behavior, etc. by reacting quickly and calmly; administers first aid as needed. Response may be required outside of normal office hours.
• Responds tactfully, respectfully and in a timely manner to inquiries and problems in person, through email, phone and mail by providing helpful information and explanations in-line with District policies and procedures. Thoughtfully handles confrontational or stressful interactions.
• Maintains records and prepares periodic reports including attendance, program registration, personnel reports, and others as needed. Completes all daily maintenance, incident/accident reports, and inventory logs according to district procedures in a timely manner.
• Observes necessary precautions to assure general public safety. Completes routine inspections, including safety audits. Identifies items to be addressed and ensures they are completed in a timely manner.
• Coordinates with the Communications Department to develop, implement, and track results of all marketing strategies and to notify and educate the public about District events. Promotes a positive image to the public. Participates in community planning and organizational meetings.
• Attends and participates in professional group meetings; stays abreast of new trends and innovations in the assigned area.
• Attends, leads and/or participates in staff meetings, trainings, and orientations, and serves on a variety of District-wide committees. Promotes teamwork District-wide.
• Attends work on a regular, reliable and punctual basis.
• May be required to work evenings, weekends, and some holidays.

This job description should not be construed to imply that these requirements are the exclusive duties of the position. Incumbents may be required to follow any other instructions, and to perform any other related duties, as may be required.

Education and/or Experience:

• Bachelor’s Degree in Recreation Administration, Facility Management or a closely related field.
• Three (3) years’ experience working in a leadership position in similar facility and program operations with exposure to cash management and budgeting, and public relations and marketing that includes one (1) year of previous supervisory experience.
• Preferred experience includes management of a large public recreation facility, golf course or restaurant operations.
• Any combination of experience, training and education that demonstrates the required knowledge, skills and abilities to perform the essential functions of the position may be considered.

Licenses, Certifications, and Other Requirements:

• CPR, First Aid and AED certificates, or the ability to obtain upon hire.
• Mandatory Reporting certification, or the ability to obtain within 30 days.
• Serve Safe food handlers certificate and TIPS required or ability to obtain within 3 months of employment.
• Must possess a valid Colorado Driver License or the ability to obtain upon hire and maintain an acceptable driving record.

Necessary Knowledge, Skills and Abilities:

• Knowledge of the general philosophy of Parks and Recreation services and its application, primarily in the area of golf or athletic and sport program development.
• Knowledge of all aspects of Recreation facility operations management including maintenance and programming.
• Knowledge of basic techniques and methodology of organizing groups in a recreation setting.
• Knowledge of basic restaurant management or willingness to learn about hospitality services.
• Knowledge of issues and policies affecting people with disabilities and older adults.
• Knowledge of current public health code relating to public facilities.
• Ability to effectively manage and prioritize situations and goals to maximize available resources.
• Ability to operate, train, and maintain general maintenance equipment including and not limited to a dry/wet and tennis sweeping machine.
• Ability to prioritize and organize workload of self and supervised staff.
• Problem solving skills to analyze complex problems and implement appropriate corrective actions.
• Ability to successfully establish and maintain safe environments; knowledge of and ability to perform emergency first aid procedures.
• Excellent skills with effectively managing multiple projects concurrently.
• Knowledge of budget planning and management.
• Skills in recruiting, training, supervising, evaluating, and motivating employees.
• Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness.
• Ability to work productively without supervision within established policies and procedures.
• Knowledge of and ability to perform emergency first aid procedures.
• Working knowledge of Microsoft Office applications, including Word, Excel, Outlook, PowerPoint, Project, Internet Explorer, and Publisher.
• Skilled in training, communications, and public relations.
• Ability to interpret and evaluate the work of staff effectively.
• Must be highly motivated and take direction well.
• Excellent interpersonal skills with the ability to provide outstanding customer service, establish and maintain effective working relationships, and interact with others in a professional manner.
• Excellent communication skills to express facts, data, and ideas clearly and concisely both orally and in writing; and to develop, facilitate and lead presentations.
• Ability to research, gather, organize and analyze information.
• Ability to work a varied schedule which may include evenings, weekends, and some holidays.

Material and Equipment Used:

• Regularly uses standard office equipment including a personal computer, phone, calculator, printer, and photo copier.
• This position also regularly operates a hand held two-way radio.
• This position includes the operation of general maintenance equipment including and not limited to a wet/dry and tennis sweeper machine and general lawn equipment, lawnmower, trimmer, etc.
• This position may need to drive a District and/or personal motor vehicle to various District facilities.

Working Environment:

• This position primarily works in a busy clubhouse and office environment subject to continuous interruptions and background noises.
• Occasionally works outdoors subject to variable weather conditions, ecosystems, and landscape.

Physical Requirements:

• Extended periods spent sitting, walking and standing.
• Occasional physical work lifting up to 50 pounds.
• Required to use hands and fingers to handle or feel objects, tools or controls; and reach with hands and arms.
• May occasionally climb, squat, stoop, kneel, crouch or crawl.
• Frequent hand/eye coordination to operate personal computer and office equipment.
• Vision for reading, recording and interpreting information. Vision acuity to see close-up and at a distance with the ability to adjust focus allowing a broad field of vision.
• Speech communication and hearing to maintain clear and effective communication. Must understand and be understood.

This list is not all-inclusive and represents examples of the work environment and physical demands.

South Suburban Park & Recreation District is an Equal Opportunity Employer.

We’ve Got You Covered!

South Suburban Offers:

• Competitive medical, dental and vision plans
• Disability and life insurance
• Flexible spending accounts (FSA’s)

Happy Employees Are the Best Employees

• South Suburban provides an employee assistance program at no cost that includes: counseling, financial planning, legal assistance, and much more!
• Our Employee Wellness Program gives covered staff the ability to reduce their medical premium by $390 annually

Take Time Away to Do What You Enjoy

• 10 paid holidays per year
• 4 personal days per year
• Earn 11.5 paid vacation days per year
• Paid sick leave to rest, recover, and take care of yourself

We’ve Got Your Back

• Up to 9% 401(a) Employer contribution/match that vest after 3 years of service
• Trainings to grow your professional and personal skill set
• Tuition Reimbursement Program that covers up to $2,500 per year

Play Where You Work

• Employee engagement is a priority at South Suburban. Staff gatherings have included: pictures with the Stanley Cup, Chili Cook-Off, Ice Cream Social, Shuffleboard Tournament, Employee Appreciation Luncheon, just to name a few
• Monthly wellness challenge opportunities and staff recognition honors

We LOVE Our Facilities and So Will You:

• Free daily admission to recreation centers, tennis courts, ice rinks and swimming pools
• 50% off food at South Suburban restaurants
• $5 to $10 for nine holes of golf at four different courses

SSPRD offers an excellent comprehensive benefit package including but not limited to: Medical/Dental/Vision. For a more detailed overview please view the Benefits Guide for Full-Time Employees

About Us

Our mission is to foster healthy living through stewardship of the environment, parks, trails, and open space by providing recreational services and programs.

We serve residents in Bow Mar, Columbine Valley, Centennial west of I-25, Littleton, Lone Tree and Sheridan and unincorporated portions of Douglas, Jefferson and Arapahoe counties. We operate four full-service recreation centers, golf courses, outdoor pools and restaurants, two ice centers and miniature golf courses, a botanical garden event center, a BMX track, a sports dome, batting cages, an entertainment center, a hotel and a nature center. In addition, we maintain nearly 3,800 acres of developed and open space land, including 119 multi-purpose athletic fields, more than 100 parks, nearly 80 miles of trails, 60 playgrounds, 56 tennis courts, and the 880-acre South Platte Park.