Manager, Epic Revenue Cycle Applications

The Manager, Epic Revenue Cycle is responsible for overseeing the day-to-day management and support of assigned Epic modules at Children's National Hospital. This role ensures the effective implementation, maintenance, and optimization of Epic applications to support clinical and operational workflows.

Reporting to the Director of Epic Revenue Cycle Applications, the Manager, Epic Revenue Cycle leads a team of analysts, providing guidance on system enhancements, issue resolution, and user support. This role requires a strong understanding of Epic or EHR functionality, healthcare workflows, and system configuration, as well as the ability to collaborate with key stakeholders to address business needs. The Manager, Epic Revenue Cycle plays a key role in change management, system upgrades, and process improvements, ensuring the technology continues to meet the evolving needs of the organization.

Education Required:

• Bachelor's degree from a recognized college or university with major course work in computer science, Information Technology, engineering, or equivalent related experience.
• Master's Degree Preferred

Experience Required:

• (5) Five years of progressive experience in health information technology or healthcare operations, with a focus on revenue cycle front-end workflows such as patient registration, scheduling, and referral management and/or revenue cycle back-end workflows such as hospital billing, professional billing, charge capture, HIM and Coding. Minimum of three years in a leadership or senior systems support role, overseeing Epic applications and collaborating closely with operational stakeholders to optimize system performance, workflow alignment, and end-user adoption.

Certifications:

Required:

• Epic Certification
• This position requires that the appropriate Epic certification be successfully obtained and maintained for the assigned area of responsibility within 6 weeks of completing training, if not obtained prior to hire.

Preferred:

• Project Management (PMP)
• ITIL
• Lean Six Sigma
• Change Management

Required Skills/Knowledge:

• Epic System Expertise \u2013 Strong understanding of Epic functionality, modules, and healthcare workflows, with the ability to configure and optimize Epic applications to meet organizational needs.
• Communication & Stakeholder Engagement \u2013 Excellent verbal and written communication skills, with the ability to clearly articulate technical concepts to both technical and non-technical stakeholders. Adept at building consensus and aligning diverse groups to a common goal.
• Problem-Solving & Proactive Solutioning \u2013 Proven ability to identify and address issues proactively by finding solutions before they become challenges. Possesses critical thinking skills to evaluate complex problems and propose actionable solutions.
• Advisory & Guidance \u2013 Skilled in providing guidance and expert advice to both technical teams and business leaders, ensuring alignment between Epic applications and the organization's strategic priorities.
• Collaboration & Influence \u2013 Strong ability to work cross-functionally with teams, stakeholders, and departments to build consensus and drive initiatives forward. Demonstrated experience in wielding influence to drive decision-making and promote collaboration.
• Change Management & Adaptability \u2013 Ability to manage and facilitate change across various stakeholders, ensuring smooth adoption of new systems, processes, and updates while minimizing disruption to workflows.
• Leadership & Team Development \u2013 Demonstrated ability to lead and mentor a team of analysts, providing clear direction, fostering a culture of continuous improvement, and supporting career growth within the team.
• Process Improvement \u2013 Knowledge of best practices for process improvement, including the application of methodologies such as Lean or Six Sigma, to streamline workflows and enhance system performance.
• Customer-Focused Approach \u2013 A commitment to understanding the needs of end-users and stakeholders, translating their requirements into actionable solutions that enhance the user experience and system effectiveness.

Functional Accountability:

Be a dynamic leader...

• People Management & Team Leadership \u2013 Lead, develop, and mentor a team of Epic analysts and specialists, fostering a high-performance culture that prioritizes accountability, professional growth, and collaboration.
• Mentoring & Team Development \u2013 Coach and mentor team members, fostering a culture of continuous learning, accountability, and professional growth.
• Stakeholder Engagement & Collaboration \u2013 Partner with clinical, revenue cycle, and operational leaders to understand needs, set priorities, and deliver technology solutions that drive efficiency
• Data-Driven Decision Making \u2013 Leverage analytics and reporting tools within Epic to support business intelligence, operational insights, and clinical decision-making.

Be a strategic partner...

• Product Ownership & Strategy \u2013 Serve as the product owner for assigned Epic applications, ensuring alignment with clinical, operational, and business needs while driving continuous value delivery.
• Software Development Life Cycle (SDLC) Management \u2013 Oversee the full SDLC for Epic applications, from requirements gathering and design to testing, deployment, and ongoing optimization.
• Roadmap Development & Execution \u2013 Create and maintain a strategic roadmap for assigned Epic modules, ensuring alignment with enterprise goals and industry best practices.
• Issue Resolution & Root Cause Analysis \u2013 Drive total ownership of Epic-related issues, ensuring timely investigation, root cause analysis, and resolution while implementing preventative measures.

Be a big picture thinker...

• Change Leadership & Adoption \u2013 Lead change management efforts, ensuring smooth adoption of system updates, upgrades, and enhancements while minimizing operational disruption.
• Continuous Process Improvement \u2013 Identify opportunities to streamline workflows, eliminate inefficiencies, and enhance system usability and performance through Kaizen, Lean, or Six Sigma principles.
• Governance & Decision-Making \u2013 Support Epic governance structures, providing data-driven recommendations and ensuring adherence to enterprise-wide standards and policies.

Be an enabler of change & transformation...

• Strategic Communication \u2013 Develop and execute clear, consistent communication strategies to ensure stakeholders at all levels understand Epic system updates, enhancements, and best practices.
• Change Agent for Digital Transformation \u2013 Advocate for innovation and best-in-class technology adoption, ensuring Epic is leveraged as a strategic asset to enhance patient care and operational efficiency.
• Incident & Change Management \u2013 Oversee incident resolution, release management, and change control processes, ensuring system stability, performance, and security.