Manager - Epic Hospital Billing

As an Information Services Manager in our Clinical Access Revenue System department, you'll oversee critical applications and ensure seamless integration across clinical and financial systems. Your leadership will empower teams to deliver solutions that enhance patient access, improve revenue cycle performance, and support our mission to end cancer.

**The ideal candidate will have at least 7 years In information technology service with 3-5 years of management experience with direct reports and experience with Epic applications.
Summary

The Information Services Manager is responsible for managing the scope, cost, schedule, and quality of assigned applications. This role oversees project managers, team leads, and analysts, ensuring resources are aligned to meet deadlines and deliverables. The manager serves as the primary liaison between IT leadership and operational teams, escalating risks and issues as needed.

Major Work Activities
Resource Management

• Hire and manage Team Leads, Application Analysts, and Clinical Specialists.
• Promote professional growth through leadership activities, continuing education, and training.

• Coordinate and communicate effectively with Executive Directors, IT Project Directors, peer managers, project managers, team leads, and analysts.
• Establish positive partnerships with internal customers and manage these relationships effectively.
• Provide oversight of vendor relationships and resolve vendor issues as needed.

• Provide managerial leadership for project and production support staff.
• Plan, coordinate, and direct activities to complete project tasks, produce deliverables, resolve issues, and meet milestones.
• Administer day-to-day operations of assigned applications with support from project managers and team leads.
• Monitor project and production support status to ensure timely completion of deliverables.
• Ensure quality of all final deliverables assigned to the team.

• Perform additional tasks as assigned.

• Required: Bachelor's Degree
• Preferred: Master's Degree

• Required: 7 years In information technology services, to include two years supervisory/management experience.
• May substitute required degree with additional years of equivalent experience on a one to one basis.
• Successful completion of the LEADing Self Accelerate and/or LEADing Self Discover programs may substitute for one year of required supervisory or management experience. Completion of both programs can be substituted for a maximum of two years of supervisory or management experience.
• Preferred: 3- 5 years of management experience with direct reports and experience with Epic applications, revenue cycle, hospital billing & coding.