Manager, Enterprise and Operational Risk

Charles Schwab

Omaha, NE

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JOB DETAILS

SKILLS

Access Control, Analysis Skills, Artificial Intelligence (AI), Automation, Business Processes, Communication Skills, Customer Relationship Management (CRM), Delivery Management, Dental Insurance, Detail Oriented, Documentation, Finance, Follow Through, Home Automation, Interpersonal Skills, Leadership, Materials Management, Materials Tracking, Microsoft SharePoint, Multitasking, Operational Control, Operational Improvement, Operational Support, Operations Management, Operations Processes, Organizational Skills, Problem Solving Skills, Procedure Development, Process Development, Process Improvement, Risk, Risk Management, Source Code/Configuration Management (SCM), Stock Purchase Plans, Support Documentation, Team Lead/Manager, Team Player, Time Management, Vision Plan

LOCATION

Omaha, NE

POSTED

1 day ago

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

_We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location 4 days per week._

Enterprise and Operational Risk Management (EORM) is part of the Corporate Risk Management (CRM) department that forms the second line of defense at Charles Schwab. EORM enables The Charles Schwab Corporation’s (CSC) purpose and vision by governing and continually improving enterprise and operational risk programs, including effectively challenging business processes to increase understanding and awareness of enterprise and operational risks and improve related risk-based decision making.

Within EORM, the Programs, Monitoring, & Insights (PMI) Team provides program leadership for Operational Losses, Scenario Analysis, Emerging Risk and performs Operational Risk Monitoring and Insight.

Role Overview:

This manager role will support the Programs, Monitoring, & Insights team’s risk programs and recurring work. The role offers exposure to multiple risk programs and the opportunity to build practical experience across operational loss, risk monitoring, scenario analysis, and emerging risk activities. Primary focus areas include supporting monthly and quarterly operational loss oversight and analysis routines, completing risk monitoring activities, helping manage the team’s backlog and planning cycles, and maintaining reliable documentation, records, SharePoint content, and team materials. The role will also support Scenario Analysis and Emerging Risk program work as needed. Everyone on the team, including this individual, helps drive process improvement and efficiency efforts using AI and advanced automation tools, building on practical work already underway to make processes more effective.

Key Responsibilities:

+ Contribute to monthly and quarterly operational loss control activities, including preparation, evidence collection, quality review, follow-up tracking, and documentation of results.

+ Support operational loss data routines by reviewing outputs, validating completeness and accuracy, documenting exceptions, and coordinating timely resolution with team members and business partners.

+ Maintain the team’s work backlog and planning routines, helping connect priorities, dependencies, and improvement opportunities to roadmap items that support the team’s broader strategy.

+ Help assemble recurring risk monitoring materials, ensuring content is accurate, organized, and delivered within established timelines.

+ Maintain the ORGO SharePoint, record retention processes, and the team document library in coordination with team members to support reliable access, version control, and adherence to documentation expectations.

+ Assist with administration of the Scenario Analysis and Emerging Risk programs, including materials management, meeting support, status tracking, and follow-up coordination.

+ Help document procedures, process steps, and control activities in a clear and repeatable manner to support consistency, continuity, and audit readiness.

+ Work with team members and business partners to execute program deliverables, escalate issues appropriately, and help ensure recurring work supports broader program objectives.

+ Support team initiatives that improve processes and create efficiencies through practical use of AI and automation tools.

What You Are Good At:

+ Bringing creativity and a forward-thinking approach to process improvement and recurring team routines.

+ Thriving in a collaborative, fast-paced team environment and taking initiative to move work forward.

+ Finding creative ways to improve established processes, increase efficiency, and thoughtfully challenge existing approaches.

+ Reviewing information to identify inconsistencies, document exceptions, and support timely resolution.

+ Communicating risk concepts clearly to team members and business partners.

+ Writing clear documentation for procedures, control activities, process steps, and supporting evidence.

+ Organizing priorities, tracking follow-ups, and helping translate team needs into clear plans and roadmap items.

+ Managing multiple priorities with agility and attention to detail.

+ Building relationships, partnering across the organization, and influencing through clear communication and follow-through.

What you have

Required Qualifications:

+ Undergraduate degree required.

+ Familiarity with risk management functions, governance routines, controls, or operational risk processes.

+ Experience supporting program administration, recurring routines, status tracking, or meeting materials.

+ A track record of managing recurring deliverables, tracking follow-ups, and improving repeatable processes.

+ Strong communication, organization, and interpersonal skills.

Preferred Qualifications:

+ Experience maintaining procedures, evidence, records, SharePoint content, or document libraries is preferred.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

+ 401(k) with company match and Employee stock purchase plan

+ Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions

+ Paid parental leave and family building benefits

+ Tuition reimbursement

+ Health, dental, and vision insurance
What’s in it for you:

At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

401(k) with company match and Employee stock purchase plan

Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions

Paid parental leave and family building benefits

Tuition reimbursement

Health, dental, and vision insurance

Schwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at applicantaccessibility@schwab.com or call 800-275-1281.

About the Company

Charles Schwab

The Charles Schwab Corporation is a leading provider of financial services, with more than 300 offices. Through its operating subsidiaries, the company provides a full range of securities brokerage, banking, money management and financial advisory services to individual investors and independent investment advisors. Named "Highest in Investor Satisfaction with Self-Directed Services" by J.D. Power and Associates in 2009, its broker-dealer subsidiary, Charles Schwab & Co., Inc. (member SIPC) affiliates offer a complete range of investment services and products including an extensive selection of mutual funds; financial planning and investment advice; retirement plan and equity compensation plan services; referrals to independent fee-based investment advisors; and custodial, operational and trading support for independent, fee-based investment advisors through Schwab Advisor Services.

The Charles Schwab Bank (member FDIC) provides banking and mortgage services and products. To meet the needs of our clients, we are actively recruiting people with the desire, drive and creativity to find solutions that help meet our clients' needs; who want the chance to learn, grow with the company and explore their career opportunities; who will strive for excellence in achieving our clients' and our company's goals; who have the highest ethical standards - individuals who take pride in making a difference in people's lives.

COMPANY SIZE

1,000 to 1,499 employees

INDUSTRY

Security and Surveillance

FOUNDED

1971

WEBSITE

http://www.aboutschwab.com/careers