OverviewThe Manager, Education Content & Services – Beauty & Salon is responsible for leading the strategy, development, and performance of education content and service experiences across the business. This role oversees the Manager of Education Content & Sales Enablement and the Manager of Beauty & Salon Services, ensuring both functions are aligned to drive sales, customer experience, and business growth. This role is to build and scale a connected education and service ecosystem that drives sales, elevates customer experience, and ensures consistency across all stores.Role SummaryThis leader connects content, services, and education into a cohesive strategy, ensuring that what is created, taught, and delivered in stores translates into consistent execution and measurable results. Owns Content (what we teach), Owns Services (what we deliver), connects both to drive Sales (what we achieve).Key ResponsibilitiesStrategy & Business OwnershipOwn the strategy for education content and service experiences across beauty and salonAlign content and services to drive sales performance, customer engagement, and loyaltyTranslate business priorities into scalable programs that connect education service salesIdentify opportunities to grow service revenue, product attachment, and overall performanceDevelop and own Monthly Train the Trainers working with brands on educationManages TEACH for Beauty and SalonLeadership of TeamsLead and develop: Sr. Specialist, Beauty & Salon Education ContentEnsure both teams are aligned, collaborative, and focused on delivering business resultsBuild leadership capability, accountability, and strong execution within each functionFoster a culture of ownership, innovation, and continuous improvementContent & Service IntegrationEnsure education content supports and elevates service execution and selling behaviorsAlign video, digital, and written content with technical service standards and customer experienceCreate a seamless connection between what teams learn and how they perform in-storeService Strategy & GrowthOversee development and scaling of service offerings, experiences, and innovationsEnsure services are positioned as a key driver of traffic, revenue, and loyaltyPartner with Merchants and Brands to bring new service concepts and experiences to marketContent Strategy & ScalabilityOversee creation of high-quality, event sales-driven content across written and video platformsEnsure content is consistent, engaging, and aligned to business prioritiesDrive scalability of education through digital learning and content platformsCross-Functional LeadershipPartner with Sales & Education, Pro Team, Events, Merchants, and Brand partnersEnsure alignment across all functions to deliver a consistent customer and associate experienceInfluence broader business strategy related to education, services, and customer engagementPerformance & ExecutionMonitor and drive KPIs including: Service revenue and utilization, Sales performance through eventing, Content engagement and effectivenessEnsure consistent execution across all markets and storesAdjust strategies based on performance insights and field feedbackQualificationsProven leadership experience managing multiple functions and leadersStrong background in beauty, salon services, education, or content developmentExperience driving service-based business models and/or content strategyStrong cross-functional leadership and influencing skillsStrategic thinker with strong execution capabilitiesStrategic leader who can connect content, services, and salesStrong developer of leaders and teamsResults-driven with focus on revenue, experience, and consistencyInnovative and forward-thinking in education and service deliveryCollaborative and highly influentialRequirements of Role25% travel to storesSales driven and Results oriented for retail and servicesOwner of Monthly Train the TrainersWhat You GetEnjoy a rewarding career at Catalyst, where we offer a competitive benefits package, a vibrant work environment, and the opportunity to make a difference at one of America's most iconic brands.Generous Benefits: Medical/dental/vision insurance starting on day one, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise.Opportunities for Growth and Development: We are committed to helping our employees grow their careers and develop their skills. We offer a variety of training and development programs, as well as opportunities for advancement.Collaborative and supportive Culture: We believe in creating a workplace where everyone feels valued and respected. We encourage teamwork and collaboration, and we are always looking for ways to support our employees' success.About CatalystCatalyst Brands reflects the bringing together the rich heritages of our brands with modern excitement and a new vision for success. Six iconic brands came together under a unified powerhouse portfolio to celebrate the essence of American style. We will leverage our rich history, resources and best-in-class industry talent to further build the success of our brands. At Catalyst we are united in one shared purpose: We exist to ignite America's most beloved retail brands to make fashion accessible to all.For more opportunities to join our team please visit our careers page.Pay RangeUSD $81,000.00 - USD $135,000.00 /Yr.#J-18808-Ljbffr
We share a passion for serving customers, supporting our communities and making JCPenney the best retailer for all families. As a Company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a collaborative and inclusive environment. After all, JCPenney is more than a destination for style and value, it’s a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.
JCPenney emerged more than 100 years ago as a small mercantile store serving families on the American frontier in the Old West. Today, we’re still pioneering new frontiers by challenging the old rules of retail and creating a shopping experience that merges the intimacy of a traditional store with the digital conveniences of personal technology.
Today, JCPenney is one of the nation’s largest apparel and home retailers with over 860 stores across the United States and Puerto Rico, and a powerful e-commerce site, jcp.com. The retail landscape is more competitive than ever, creating new opportunities to differentiate and streamline our business. With 98,000 hard-working associates around the globe, we have the talent and determination to succeed and be the best retailer for American families.