Manager, Drug Testing Account Management and Implementation

About this opportunity:

Workplace Options is proud to support our sister organisation, Behavioral Health Systems (BHS), in recruiting a Manager, Drug Testing Account Management and Implementation.

BHS operates one of the nation's largest specialty preferred provider organizations (PPO), which is comprised of psychiatrists, psychologists, social workers, EAP providers as well as facility networks including hospitals, rehab/residential treatment centers, partial hospitalization programs and intensive outpatient programs.

Current Opportunity: Manager, Drug Testing Account Management and Implementation

Location: Birmingham, Alabama

Full-time/Part-time: This is a full-time (40 hours per week) position.

What you will do:

Reporting to the Director of Regional Clinic Operations this position is responsible for managing the comprehensive implementation, account management, and ongoing administration of drug testing programs for new and existing clients. This role serves as a key liaison between clients, internal operations, laboratories, collection sites, and the Medical Review Officer (MRO), ensuring seamless program delivery, regulatory compliance, and client satisfaction. The position requires expertise in drug testing operations, account implementation, quality assurance, and client relationship management.

Responsibilities:

Account Implementation and Setup

• Ensure accurate and timely set-up of new client accounts, including related computer systems configuration, billing systems setup, client orientation, laboratory and collection site identification, negotiation, and implementation of all related activities.
• Develop and oversee implementation training and technical setup for new clients, including timelines, set-up and renewal activities, applicable forms, supplementary benefit descriptions, TPA arrangements, broker and other reporting, client/employee orientation and training, and communications/graphics/printing.
• Oversee implementation of new client accounts, including communication with laboratories, collection sites, ordering supplies, and other related duties as directed.

Client Account Management and Liaison

• Serve as a liaison for accounts to include education/training presentation development and coordination with special services training network, execute special services reporting and billing monthly, assist in the preparation of quarterly and annual reports, draft newsletters and/or other printed materials as requested, and coordinate community resource requests.
• Respond to client requests on a regular basis to ensure that requests and issues are resolved timely; ensure that client benefits and related system updates are accurate; ensure other client benefit/communication materials are updated; and coordinate any training requests/needs with other personnel as determined.
• Oversee the sorting and distribution of incoming client communication, particularly email, to ensure response within 4 hours (or shorter for premier clients).
• Serve as back-up liaison with providers, clients, and Medical Review Officer, and internal operations/billing personnel.

Drug Testing Operations and Compliance

Support Manager, Drug Testing Operations as it relates to the following:

• Coordinate operations and reporting procedures with MRO; and review and process all drug screen results on a timely basis and in compliance with applicable rules and regulations.
• Assist MRO in medical review procedures as requested. Authorize re-tests as appropriate or as requested.
• Ensure MRO-reviewable results are processed immediately throughout the day. Ensure negative results are processed and reported to clients no less than once every 4 hours.
• Ensure prompt turnaround time of result delivery to clients. Negative results should be reported within 24-48 hours of collection; non-negative results within 48-72 hours of collection.
• Verify accuracy of information on results. Ensure daily follow-up and documentation on missing chain of custody forms, outstanding affidavits, or problem specimens.
• Ensure documents in the Document Management Systems (DMS) are indexed on a timely basis throughout the day.

Quality Assurance and Reporting

• Develop and maintain drug screening program quality assurance monitoring processes. Provide and maintain accurate and auditable records and reports.
• Maintain statistical information to produce weekly/monthly quality assurance reports and annual client reports.
• Audit monthly/quarterly random selections to ensure accuracy and compliance with DOT regulations. Ensure timely generation of random selections based on established schedules.
• Responsible for the review, compilation, and presentation of client utilization reports and management summaries. Perform monitoring and tracking functions on client contracts.
• Prepare client Annual Reports and Client Satisfaction Surveys on a regular, timely basis. Support the completion of annual Client Satisfaction surveys and maintain ongoing survey records by client.

Client Education and Training

• Arrange client education and training needs as requested by current and/or future client companies. Prepare training that is meaningful and accurate in conjunction with other divisions.
• Conduct client orientation education sessions as requested. Develop and conduct drug awareness/testing educational and training seminars for client supervisors and employees.
• Maintain multi-educational training platforms/portals for presentations to be delivered (i.e., Brainshark, webinar-based, website-based, etc.).

Provider Network Management

• Assist in the identification, solicitation, negotiation, and monitoring of the SF network of laboratories and collection sites.
• Maintain updated computerization of the provider network. Develop and maintain quality assurance protocols and correct problems as identified.

Administrative and Financial Responsibilities

• Assist the Manager, SF Billing/Claims in the preparation of monthly financial statements and account reconciliation. Assist in annual budget audit processes.
• Make recommendations on efficient computerized billing procedures. Maintain client documents, policies, procedures, and budgets.
• Assist in the preparation and achievement of annual goals, objectives, budgets, and divisional action plans.

General Responsibilities

• Maintain accurate, organized, and auditable files for all clients in compliance with Federal/State regulations.
• Communicate and advise supervisory personnel on developments in the field. Keep management abreast of activities and provide regular updates and reports. Stay abreast of existing and proposed federal rules and regulations.
• Cooperate with other divisions in data processing functions, accuracy, audits, etc.
• Perform other related duties and special projects as directed. Attend meetings as requested.

Qualifications/Skills:

• Bachelor's degree in a related field minimum
• Minimum certifications: C-SAPA (Certified Substance Abuse Program Administrator) and MRO-A (Medical Review Officer Authorized) preferred
• Two to five years of experience in the medical field (toxicology laboratory, doctors office, hospital, or occupational drug and alcohol testing)
• Two or more years of supervisory or management experience
• Experience in the daily operations and daily production of a unit or team
• Experience in administration of drug testing programs and/or substance abuse counseling preferred
• Experience with DOT drug and alcohol regulations and other workplace testing programs
• Experience in billing/budgeting/fiscal operations
• Experience in service to business/industry preferable
• Proficiency in Microsoft Excel, Word, PowerPoint, and PDF software
• Expertise in Microsoft Office suite applications
• Experience with related product line processes, procedures, quality assurance systems, and applications such as I3Screen or similar platforms
• Familiarity with computerized applications (PCs, Microsoft Office, Salesforce/CRM) and related systems
• Accuracy and attention to detail
• Excellent organization and communication skills (written and oral)
• Ability to multi-task and prioritize in a high-pressure, fast-paced environment
• Ability to meet deadlines and handle interruptions
• Excellent problem-solving abilities
• Cooperative attitude and self-starter mentality
• Assertive, goal-oriented, and professional demeanor
• Knowledgeable and intuitive with strong interpersonal skills
• Ability to work effectively with diverse stakeholders (clients, providers, MRO, internal teams)

This job description is not intended to be an exhaustive list of all duties and responsibilities. The employee may be required to perform other duties as assigned by management.

For further information about BHS please see https://behavioralhealthsystems.com/providers/

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