Manager, Distribution

Epson is a global technology leader dedicated to enriching lives and creating a better world through engineered precision, exceptional people, enduring partnerships, and a commitment to the environment. Across industries, from home and office to commercial and industrial solutions, Epson delivers innovative, efficient, and precise technologies that drive lasting impact.

We are seeking a Distribution Manager who leads with a people-first mindset and a deep commitment to safety, operational excellence, and continuous improvement. This role oversees all warehouse functions-including inbound, outbound, inventory control, storage, and rework-ensuring our teams are supported, our processes are efficient, and our customer and quality commitments are consistently met.

The ideal leader builds a culture of accountability, engagement, and respect while empowering supervisors and frontline teams to perform at their best. By leveraging warehouse management systems, strong processes, and data-driven decision making, the Distribution Manager will drive performance, enhance service levels, and deliver sustainable cost savings across the operation.

Distribution Manager - Key Responsibilities

• Lead all warehouse functions-including shipping, receiving, inventory control, storage, and rework-to ensure accurate records, strong inventory integrity, and timely, efficient order fulfillment.
• Establish and maintain performance standards, KPIs, and operational targets for assigned areas.
• Design and refine processes that maximize efficiency, service levels, and labor utilization.
• Identify cost-effective transportation methods and ensure carrier schedules, appointments, and customer compliance requirements are met.
• Ensure adequate materials, supplies, and resources are available to support daily operations.
• Develop and optimize warehouse layouts to improve space utilization and workflow.
• Provide reporting and analysis on operational performance, recommending and implementing improvements in partnership with the Senior Manager.
• Oversee administrative functions including billing, inventory transfers, export documentation, and other assigned tasks.
• Support and execute safety, security, and facility maintenance programs to maintain a safe, compliant, and well-run operation.

Projects/Rework

• Manage all project and rework activities to ensure customer schedules, quality expectations, and shipping commitments are consistently achieved.

Strategic Planning

• Analyze volume forecasts and develop recommendations for space planning, storage strategies, labor requirements, equipment needs, and transportation capacity.

Warehouse Management System

• Ensure effective use of Warehouse Management Systems to optimize labor, accuracy, and throughput across inbound, outbound, inventory, and rework operations.
• Lead designated aspects of WMS implementation and stabilization.
• Recommend enhancements and drive continuous improvement in system utilization.

Quality and Environmental Management Systems

• Ensure team training and adherence to Quality Management Systems (ISO 9001) and Environmental Management Systems (ISO 14001).
• Support ongoing system improvements and participate in third-party audits.

Relationship & People Leadership

• Recruit, develop, motivate, and evaluate supervisors and frontline team members.
• Provide coaching, mentoring, and performance feedback to build capability and strengthen leadership effectiveness.
• Partner with management on personnel matters requiring escalation and resolution.
• Build and maintain strong relationships with vendors, carriers, and customers to support operational goals.

Department & Financial Management

• Operate within budgetary guidelines; contribute to annual budget development and ongoing financial reviews.
• Develop and maintain departmental procedures, standards, and documentation.
• Contribute to tactical and annual operating plans, defining goals and objectives for the department.

What You'll Bring

• People Leadership & Culture • 8+ years of progressive warehouse or distribution leadership experience, including leading through supervisors and frontline leaders • Proven success coaching, developing, and holding teams accountable in a fair and consistent manner • Strong leadership presence with the ability to build trust, motivate teams, and maintain visibility on the warehouse floor • Demonstrated ability to create a culture of accountability, engagement, and respect aligned with company values
• Operational & Strategic Expertise • Deep experience in inbound, outbound, inventory control, and rework operations within a high-volume distribution environment • Strong financial and operational acumen, including labor management, productivity optimization, service level performance, and cost stewardship • Strategic thinker with the ability to anticipate challenges, interpret performance metrics, and drive continuous improvement • Experience with WMS platforms (SAP, EWM, or similar) and process optimization initiatives
• Change & Business Leadership • Experience leading operational or cultural change, including managing resistance constructively and sustaining improvements • Ability to align teams around clear goals, communicate effectively across functions, and reinforce company values through actions and results • Strong cross-functional collaboration skills and the ability to influence at multiple levels

Education & Requirements

• Bachelor's degree or equivalent combination of education and experience
• Familiarity with ISO 9001 and ISO 14001 environments preferred
• Ability to lift up to 50 lbs and work in a warehouse environment as needed

Employee Benefits

In addition to joining a team of dedicated professionals who support each other and are passionate about their work, you'll also enjoy a variety of attractive, industry-leading benefits.

• Comprehensive medical, dental, vision, and prescription drug coverage eligibility on start date
• Generous paid time off, including sick time, vacation, and holidays
• Income protection plans, including life insurance and short-term and long-term disability programs paid by the company
• 401K plan with company matching
• Educational reimbursement, employee assistant program (EAP), adoption assistance, employee discounts, and much more!

The starting annual base pay for this role is between USD $100,250 and $131,250. Please note that this position's salary range may include multiple levels. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs, and market demands. The base pay range is subject to change and may be modified in the future.

Epson America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, and protected veteran status, as well as any other characteristic protected by federal, state, or local laws.