The Manager, Digital Workplace Collaboration Systems owns the management and delivery of the collaboration platforms that empower our employees to connect, communicate, and collaborate with each other, and to deliver awesome outcomes. This leader pursues great outcomes and user experiences over specific tools and technologies, and provides strategic leadership in the implementation, management and operational support of digital workplace collaboration systems. This manager will have primary responsibility for the daily operations, maintenance, and support of Delta Dental's communications, collaboration, conferencing, and productivity solutions, and is the technology owner of the Microsoft 365 suite, Zoom, Miro, and the company's voice and video conferencing technologies. This role also owns business-facing support for Confluence, Jira, and Ivanti Service Manager. This manager will have extensive experience in the modern digital workplace collaboration and productivity technologies, and will be expected to both manage the current state of technologies while thinking forward and creating a world where the collaboration technologies are less important than the outcomes and experiences, where AI, bots and automations are the anchor of operational excellence and where all employees are able to use these solutions effectively, securely and consistently to maximize their effectiveness.
The Manager, Digital Workplace Collaboration Systems, inspires what's next to lead change and turn uncertainty into opportunity, thinks big and makes things happen by seeing what tomorrow looks like, is bold and takes action. This manager is fearless in engaging with senior leaders, and effectively leads stakeholders to achieve desired outcomes. This manager also leads change and guides the team to engage employees, provides training and consultation on the use of technologies, and considers the user experience first and foremost within the scope of their work. Through this work, this manager will develop and lead an actionable digital transformation strategy and roadmap to enhance the employee work experience, drive business processes improvements, increase operational efficiency and meet organizational goals.
Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:
Fair Chance Ordinances and Criminal Background Considerations
This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A.
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Base Pay Information
The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
Pay Grade 24. $122,400 - $265,100
This leader is committed to growing and transforming our Digital Workplace workforce culture and applies their experience in developing new capabilities while serving as an effective coach and developer of talent
Has clear understanding of IT and business direction, strategy and expected results. Ensures the Workplace Collaboration team receives consistent messages and direction in driving toward that strategy
Continuously explores and implements innovative strategies and technologies, thinking outside the box to build a future-ready digital workplace.
Manages and maintains platforms with a focus on operational excellence, uptime, and user experience
Develops, manages, and contributes to short-term planning and long-term strategy to deliver digital workplace technology services and solutions that enhance user productivity, optimize end-user experiences, and meet business needs
Champions a user-centric approach in all digital workplace initiatives, ensuring that user experience is at the heart of every decision and solution design.
Shifts organizational focus from tool-centric to outcome-centric digital workplace strategies, measuring success by positive business impact and user satisfaction.
Plays an active role in the recruitment, evaluation, motivation, development, promotion, and performance improvement processes of the team
Defines team scope and objectives of planning processes which include develop detailed work plans, schedules, project estimates, resource plans and monthly status reports
Conducts team meetings and is responsible for team tracking and analysis
Plans, directs, monitors, and participates in development activities for team''s projects; Responsible for the quality of project deliverables
Creates annual maintenance and project budgets, keeping the executive team up to date on the latest technologies that could help the company to succeed
Manages relationship with all service and support vendors and defines and communicates expectations
Reviews, manages, and resolves complex and highly complex problems involving one or more teams, systems or functions. Undertakes and oversees the process of defining problems and implementing solutions
Manages positive and proactive relationships with other managers within IT and across supported business units
This leader is committed to growing and transforming our Digital Workplace workforce culture and applies their experience in developing new capabilities while serving as an effective coach and developer of talent
Has clear understanding of IT and business direction, strategy and expected results. Ensures the Workplace Collaboration team receives consistent messages and direction in driving toward that strategy
Continuously explores and implements innovative strategies and technologies, thinking outside the box to build a future-ready digital workplace.
Manages and maintains platforms with a focus on operational excellence, uptime, and user experience
Develops, manages, and contributes to short-term planning and long-term strategy to deliver digital workplace technology services and solutions that enhance user productivity, optimize end-user experiences, and meet business needs
Champions a user-centric approach in all digital workplace initiatives, ensuring that user experience is at the heart of every decision and solution design.
Shifts organizational focus from tool-centric to outcome-centric digital workplace strategies, measuring success by positive business impact and user satisfaction.
Plays an active role in the recruitment, evaluation, motivation, development, promotion, and performance improvement processes of the team
Defines team scope and objectives of planning processes which include develop detailed work plans, schedules, project estimates, resource plans and monthly status reports
Conducts team meetings and is responsible for team tracking and analysis
Plans, directs, monitors, and participates in development activities for team''s projects; Responsible for the quality of project deliverables
Creates annual maintenance and project budgets, keeping the executive team up to date on the latest technologies that could help the company to succeed
Manages relationship with all service and support vendors and defines and communicates expectations
Reviews, manages, and resolves complex and highly complex problems involving one or more teams, systems or functions. Undertakes and oversees the process of defining problems and implementing solutions
Manages positive and proactive relationships with other managers within IT and across supported business units
Delta Dental covers more Americans than any other dental benefits provider. As an employee you’ll take part in our mission to become the trusted health partner by collaborating with our communities and employees to reimagine and deliver new possibilities in an ever-changing environment. Our Enterprise Strategy focuses on pillars of Growth and Diversification, supported by the platforms of Culture and People, Process and Technology.
Our strategy is only as strong as the people who execute it. We’re hiring individuals that are not just right for today but also for our future. Delta Dental leaders optimistically share future possibilities to inspire and motivate others toward their full potential. We’ve built a foundation of high-trust by treating all people with dignity, making and keeping commitments and consistently striving to do the right thing. As we are working through transformation, we ask employees to find ways to embrace positive change, challenge the status quo to be curious and provide solutions to unmet problems. Joining Delta Dental means joining a culture focused on fostering development, building genuine connections, recognizing each other’s strengths and sharing in successes.
We are part of the Delta Dental Plans Association, a network of companies that provides dental coverage to 74 million people in the U.S. Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania and Delta Dental Insurance Company, together with our affiliate companies, form one of the nation’s largest dental benefits delivery systems, covering 33 million enrollees. All of our companies are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country.
Delta Dental provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.