Analysis Skills, Communication Skills, Continuous Improvement, Cost Analysis, Customer Service Operations, Network Operations Center, Performance Metrics, Process Improvement, Productivity Management, Project/Program Management, Return on Investment (ROI), Risk Analysis, Risk Management, Service Delivery, Set Goals, Team Player, Time Management, Training Program, Training/Teaching
CyrusOne seeks a passionate, innovative, results-oriented Manager, Data Center Operations Training to define and drive the operational training and enablement strategy at scale. We provide training products and learning solutions that enable our talented customer support and operational staff to deliver services at CyrusOne data centers.
What You Will Do:
- Develop and deliver a successful and effective global training strategy
- Innovate on behalf of learners and organizational stakeholders, define the customer outcomes and learning impact that we measure, and ensure site staff have the resources and knowledge to deliver in their role. You will do this by creating solutions that team members want to adopt, share, and improve
- Work to deeply understand the learner's experience. You will own the delivery mechanism (inputs, tools, adoption, inspection, outputs, and continuous improvements) while allowing for site-specific design variation.
- Contribute to the design and build of the global training roadmap, work collaboratively with partner teams to set expectations and KPIs, and participate in goal setting across the organization by defining performance-based outcomes for learners
- Drive a continuous improvement roadmap and act as a change agent in the organization.
- Take large, complex problems and break them down into manageable pieces, then ensure timely delivery of learning solutions
- Assess costs, benefits and ROI; identify and mitigate risks; anticipate and make trade-offs, and balance business needs with technical constraints
What We Are Looking For:
- Experience managing training programs for an operational/engineering organization or in a learning role in a large, multi-national, preferably tech company
- Effective communication skills
- Strong record of delivering results timely and effectively
- Broad technical skills, site operations experience, and a deep analytical background
- Strong judgment and a demonstrated ability to influence without explicit authority are key to success
Why Join Us?:
Be part of the rapidly growing data center industry powering the world's digital infrastructure
Collaborative environment focused on commitment, accountability, respect and excellence
Comprehensive health, dental, and vision insurance plans, life and disability insurance, access to mental health resources and employee assistance program
Competitive pay, performance bonus, 401(k) retirement plan with company match
Generous paid time off and holidays
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CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.