Manager, Customer Success Team

Manager, Customer Success Team Job Details | Danfoss

We use cookies to offer you the best possible website experience. Your cookie preferences will be stored in your browser's local storage. This includes cookies necessary for the website's operation. Additionally, you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve the website's performance, as well as cookies used to display content tailored to your interests. Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies.

Modify Cookie Preferences

Reject All Cookies Accept All Cookies

Skip to main content

• Search Jobs

• Professionals

• Finance, HR & Administration

• Research & Development, Engineering, IT

• Sales, Communications & Marketing

• Supply Chain, Procurement & Quality

• Production & Operations

• Early Talent

• Internships, Student Jobs & Thesis Collaboration

• Postgraduate Program

• Talent Communities

• Life at Danfoss

Language

• Dansk (Danmark)
• Deutsch (Deutschland)
• English (United Kingdom)
• Español (España)
• Français (France)
• Polski (Polska)
• ()
• Slovencina (Slovak)
• (Chinese Simplified)

View profile

Employee Login

• Search Jobs

• Professionals

• Finance, HR & Administration

• Research & Development, Engineering, IT

• Sales, Communications & Marketing

• Supply Chain, Procurement & Quality

• Production & Operations

• Early Talent

• Internships, Student Jobs & Thesis Collaboration

• Postgraduate Program

• Talent Communities

• Life at Danfoss

Language

• Dansk (Danmark)
• Deutsch (Deutschland)
• English (United Kingdom)
• Español (España)
• Français (France)
• Polski (Polska)
• ()
• Slovencina (Slovak)
• (Chinese Simplified)

View profile

Employee Login

Language

• Dansk (Danmark)
• Deutsch (Deutschland)
• English (United Kingdom)
• Español (España)
• Français (France)
• Polski (Polska)
• ()
• Slovencina (Slovak)
• (Chinese Simplified)

View profile

Employee Login

• Search Jobs

• Professionals

• Finance, HR & Administration

• Research & Development, Engineering, IT

• Sales, Communications & Marketing

• Supply Chain, Procurement & Quality

• Production & Operations

• Early Talent

• Internships, Student Jobs & Thesis Collaboration

• Postgraduate Program

• Talent Communities

• Life at Danfoss

Search Jobs

Job Description

Job Title: Manager, Customer Success Team

Req ID: 48601

Job Location (Short): Utica, NY, USA

Employment Type: Full Time

Segment: Danfoss Power Solutions Segment

Job Category: Sales

Work Location Type: Remote

The Impact You'll Make

Now is a great time to join our Team! We are seekign an experience Manager for our Customer Success Team to lead a focused, effective team centered around providing superior service and support for our customers in the Data Center market. This position will help define and execute processes meant to keep response to customer quick, accurate and professional. They will manage a multi-regional team composed of customer success representative focused on owning day to day customer relationships by providing rapid response, accurate updates and understanding customer needs as part of a broader commercial facing team. This role will report to the Senior Director, Data Center Sales and Application Engineering and be a part of the leadership team helping set direction and create a stronger, more nimble team with a passion for building partnerships to help drive our success. This role with align with counterpart(s) to ensure consistent levels of support provided globally.

What You'll Be Doing

• Lead, mentor, and coordinate a global Customer Success team to ensure service levels and accuracy in daily operations.

Contribute to our overall success by engaging as a leader of the Sales & Application Engineering team.

Lead by example with a passion to help our customers succeed and providing value to them with every transaction. Create a cooperative, team based culture based on providing superior service and response that is aligned with overall group strategy.

Follow standard work that exists, identify and develop new processes to drive efficiency and support unique market needs where required.

Guide team on proper approach to handle customer escalations and directly engage with customers proactively to resolve elevated issues.

Report out customer feedback to internal stakeholders to help guide continuous improvement that aligns with customer expectations.

Work with global operations, sourcing and quality team to align on providing timely, accurate answers to customer escalations in an efficient and streamlined process.

Support the Sales and Application Engineering team as partners for success.

Allocate workload delegation, monitor KPIs, and conduct regular performance reviews.

Provide coaching, training, and guidance to improve team capabilities and service effectiveness

Supervise order entry, quotation management, pricing updates, shipment follow ups, deliveries.

Handle internal conflict resolution, and ensure a positive work environment.

Strengthen customer relationships through proactive communication and service excellence.

Guide the team in accurate documentation of inquiries, complaints, and transactions.

Oversee and validate team transactions in SAP, Productivity Trackers, TAT reports.

What We're Looking For

• Excellent verbal and written communication

Expertise in SAP SD (mandatory)

Experience managing a diverse, multi-region team is required

Fluency in English mandatory.

Some experience working in operations, sourcing and/or QC management is preferred

Analytical skills (Excel, reporting tools)

Strong Problem solving and troubleshooting skills

Multitasking and attention to detail

Continuous learning/ Growth mindset

Ability to travel internationally is required.

• Preferrable to be located in the Eastern Time Zone
• Bachelors Degree (preferably in Sales and Marketing)
• Preferred 7-8 years of related experience

What You'll Get from Us

• We promote from within and support your learning with mentoring, training, and access to global opportunities.
• You'll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
• We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
• You'll receive benefits like annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they're worth asking about-we think they're pretty great.

Ready to Make a Difference?

If this role excites you, we'd love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

Information at a Glance

Apply now

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.360 people, serving customers in more than 100 countries through a global footprint of 95 factories.

Apply now

• Privacy policy
• Danfoss Job Portal Terms
• Cookies
• FAQ
• Opens in a new tab.
• Opens in a new tab.
• Opens in a new tab.
• Opens in a new tab.
• Opens in a new tab.

×

Cookie Consent Manager

When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.

Required Cookies

These cookies are required to use this website and can't be turned off.

Required Cookies

Show More Details

Required Cookies Provider Description Enabled SAP as service provider

We use the following session cookies, which are all required to enable the website to function:

• "route" is used for session stickiness
• "careerSiteCompanyId" is used to send the request to the correct data centre
• "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
• "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another

Cookies from provider SAPasserviceprovider are required and cannot be turned off

Functional Cookies

These cookies provide a better customer experience on this site, such as by remembering your login details, optimising video performance or providing us with information about how our site is used. You may freely choose to accept or decline these cookies at any time. Note that certain functionalities that these third-parties make available may be impacted if you do not accept these cookies.

Consent to all Functional Cookies

Show More Details

Functional Cookies Provider Description Enabled YouTube

YouTube is a video-sharing service where users can create their own profile, upload videos, watch, like and comment on videos. Opting out of YouTube cookies will disable your ability to watch or interact with YouTube videos.

Cookie Policy

Privacy Policy

Terms and Conditions

Consent to cookies from provider YouTube

Advertising Cookies

These cookies serve ads that are relevant to your interests. You may freely choose to accept or decline these cookies at any time. Note that certain functionality that these third parties make available may be impacted if you do not accept these cookies.

Consent to all Advertising Cookies

Show More Details

Advertising Cookies Provider Description Enabled Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic.

Cookie Information

Privacy Policy

Terms and Conditions

Consent to cookies from provider GoogleAnalytics

Google Tag Manager

Google Tag Manager is a tag management system for conversion tracking, site analytics, remarketing and more.

Privacy Policy

Terms and Conditions

Consent to cookies from provider GoogleTagManager

LinkedIn

LinkedIn is an employment-oriented social networking service. We use the Apply with LinkedIn feature to allow you to apply for jobs using your LinkedIn profile. Opting out of LinkedIn cookies will disable your ability to use Apply with LinkedIn.

Cookie Policy

Cookie Table

Privacy Policy

Terms and Conditions

Consent to cookies from provider LinkedIn

AddThis

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic.

Cookie Information

Privacy Policy

Terms and Conditions

Consent to cookies from provider AddThis

Confirm My Choices

Reject All Cookies Accept All Cookies