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Manager, Customer Success (Non Profit)

Jobot

San Francisco, CA

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JOB DETAILS
SALARY
$175,000–$200,000 Per Year
SKILLS
Adoption, Business Growth, Business-to-Business (B2B), C-Level Management, Child Support, Childcare, Cross-Functional, Customer Acquisition, Customer Relations, Customer Relationship Management (CRM), Customer Retention/Renewal, Customer Satisfaction, Data Modeling, Dental Insurance, Detail Oriented, Health Insurance, Identify Issues, Interpersonal Skills, Legal, Market Entry Strategy, Marketing, Marketing Strategy, Multitasking, Needs Assessment, Nonprofit, Performance Management, Problem Solving Skills, Project/Program Management, Software as a Service (SaaS), Technical Leadership
LOCATION
San Francisco, CA
POSTED
Today
Our client in San Francisco is looking to hire a Customer Success Leader! This is an in office job up to $200k salary

This Jobot Job is hosted by: Nick Frei
Are you a fit? Easy Apply now by clicking the "Quick Apply" button and sending us your resume.
Salary: $175,000 - $200,000 per year

A bit about us:

We are currently seeking a passionate, tech-savvy Manager for Customer Success to join our team in the Tech Services industry. This is an exciting opportunity to work with our non-profit clients, where you will be instrumental in driving customer success by leveraging your knowledge and expertise in B2B, SaaS, CRM, and data models. You will be responsible for creating and implementing go-to-market strategies, conducting diligence, and managing performance marketing initiatives. Your role will be pivotal in ensuring the successful adoption of our services by our non-profit partners, ultimately leading to their success.

Why join us?

salary up to $200k
bonus offerings (20%)
Medical insurance
dental insurance
401k
child care support
paid maternity leave/paternity leave

Job Details

Responsibilities:

1. Develop and implement a comprehensive customer success strategy that enhances customer satisfaction, adoption, and retention.
2. Work closely with our non-profit partners to understand their needs and tailor our services accordingly.
3. Leverage your knowledge of HubSpot, CRM, and data models to provide our customers with innovative solutions.
4. Collaborate with the C-level executives to develop and execute go-to-market strategies.
5. Conduct diligence to ensure the successful implementation of our services.
6. Manage performance marketing initiatives to drive customer acquisition and retention.
7. Serve as a trusted advisor to our non-profit partners, providing them with the necessary support and guidance to ensure their success.
8. Monitor and report on customer health, identifying any potential issues and implementing solutions proactively.
9. Collaborate with cross-functional teams to drive customer success and business growth.

Qualifications:

1. A minimum of 5 years of experience in a customer success role, preferably in the Tech Services industry.
2. Proven experience with HubSpot, CRM, B2B, SaaS, and data models.
3. Extensive knowledge of go-to-market strategies and performance marketing.
4. Experience working with C-level executives and non-profit organizations.
5. Exceptional communication and interpersonal skills, with the ability to build strong relationships with customers.
6. Strong problem-solving skills, with the ability to think strategically and act proactively.
7. Demonstrated ability to manage multiple projects simultaneously, with a strong attention to detail.
8. A passion for customer success and a commitment to making a positive impact on non-profit organizations.
9. Bachelor's degree in Business, Marketing, or a related field.

If you are passionate about customer success and want to make a meaningful impact on non-profit organizations, we would love to hear from you. Apply now to join our dynamic team and help us drive customer success in the Tech Services industry.

Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy

About the Company

J

Jobot

Jobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values.

Founded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection.  As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA).

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COMPANY SIZE
100 to 499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2018
WEBSITE
http://www.jobot.com