Join to apply for the Manager, Customer Service role at Amkor Technology, Inc.1 day ago Be among the first 25 applicantsJoin to apply for the Manager, Customer Service role at Amkor Technology, Inc.Amkor Technology, Inc. provided pay range This range is provided by Amkor Technology, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range $90,000.00/yr - $120,000.00/yrDirect message the job poster from Amkor Technology, Inc.Amkor is recruiting for a Customer Service Manager based out of its San Jose, CA office. This position has tactical responsibility to support one of Amkor's largest accounts and will be responsible for all aspects of the customer service engagement. You will work directly with Sales Account Managers to support new business opportunities, sales objectives, and revenue goals and requires interaction with cross functional groups worldwide to meet overall customer requirements.Manage the business indices for the assigned customer accountsProject management with regards to customer's SAP activities, QBRs, customer meetings and revenue recoverySubmit customer RFQ's, respond to Pricing Issues within SAP on a daily basis; address special requirements that had not been quoted and bring to a resolution in a quick mannerProvide PO acknowledgement, confirm PO accuracy, maintain PO tracker, ensure invoice issuance to POsProvide forecast and commit analysis, track Non-Recurring Expenses (NRE), Rebates, Monthly Billing ProcessCreate Sales Orders for multiple groups with different needs, requiring attention to detail and flexibilityManage the inventory and provide updates to customers on current excess materialsQualifications:A minimum of a Bachelor's Degree is required in the areas of business, marketing, finance, economics or related disciplinesA minimum of 5 years of related industry, inside sales or customer service experience is requiredDemonstrated proficiency with MS Word, PowerPoint, and Excel with ability to use Pivot Tables, VLOOKUP, etc.Excellent verbal and written communication skills is requiredFlexibility to work with multiple teams, including other locationsStrong work ethic with flexibility to work hours to support and meet deadlinesDemonstrated experience having direct customer interfaceProven problem solving skills with an attention to detailAbility to be self-directed and work independently as well as within a team, with strong organizational skillsThis is a career oriented position that requires flexibility with hours to support the business needs and total commitment towards customer servicePrior experience working for multinational manufacturing organizations is desiredDemonstrated experience with SAP or other ERP systems is preferredPrior experience with Salesforce.com or other CRM is beneficialFamiliarity with Lotus Notes is a plusLocation:San Jose, CA. This position has a hybrid schedule. Candidates must reside near the local Amkor office or be willing to relocate to be considered.Amkor is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.Seniority level Seniority level Mid-Senior levelEmployment type Employment type Full-timeJob function Job function Customer ServiceIndustries Semiconductor Manufacturing, Appliances, Electrical, and Electronics Manufacturing, and Computers and Electronics ManufacturingReferrals increase your chances of interviewing at Amkor Technology, Inc. by 2xInferred from the description for this job Medical insuranceVision insurance401(k)Paid maternity leavePaid paternity leaveTuition assistanceDisability insuranceGet notified about new Customer Service Manager jobs in San Jose, CA .San Jose, CA $94,900.00-$118,600.00 2 weeks agoProduct Manager, Customer Service Platform - USDS Senior Executive and Internal Communications Manager, Global Customer Services San Jose, CA $157,600.00-$236,400.00 1 day agoSan Jose, CA $110,000.00-$120,000.00 5 days agoSan Jose, CA $75,000.00-$95,000.00 5 months agoSanta Clara, CA $65,640.00-$109,200.00 1 day agoLivermore, CA $85,880.00-$123,740.00 3 months agoFremont, CA $8,000.00-$10,000.00 1 month agoWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr