Main Responsibilities
Lead daily operations for credit card application intake, verification, approval routing and fraud detection via document checking to ensure accuracy and turnaround time targets
Ensure full adherence to HKMA, AML/CFT, and internal credit policies
Supervise, coach, and develop a team (including driving performance and staff engagement)
Identify workflow gaps, implement automation opportunities, and enhance straight-through processing
Monitor KPIs, turnaround times and error rates
Strengthen controls, conduct periodic reviews, and manage audit requirements
Incumbent Requirements
University degree or equivalent
Minimum 3 years in credit card operations, account opening or retail banking operations
Strong understanding of banking operation
Proven ability to lead teams, manage workload distribution, and drive continuous improvement
(Candidate with less experience will be considered as Assistant Manager)