Manager, Content Reviews and Audits, TCX Content Excellence

Amazon

Seattle, WA

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JOB DETAILS

SKILLS

Amazon Web Services (AWS), Artificial Intelligence (AI), Artificial Intelligence (AI) Agents, Cloud Computing, Communication Skills, Content Development, Content Management, Content Structure, Cross-Functional, Ecosystems, Leadership, Metrics, Process Improvement, Product Engineering, Productivity Model, Quality Metrics, Risk Analysis, Risk Management, Search Engine Optimization (SEO), Service Level Agreement (SLA), Strategic Planning, Style Guide, Sustainability, Systems Administration/Management, Taxonomies, Team Lead/Manager, Technical Writing

LOCATION

Seattle, WA

POSTED

24 days ago

Description AWS Technical Content Experience (TCX) is looking for a manager to lead our Human-in-the-Loop (HITL) Reviews and Audits team within the Content Excellence organization. In this role, you will lead a recently-formed team of technical content practitioners to establish a quality operation: reviewing hundreds to thousands of contributions per week, fixing what falls short, and surfacing patterns that help our content systems get better over time. The right person for this role has strong editorial and operational instincts in equal measure. You know what great content looks like, and you notice quickly when something is off. You can see patterns across a high volume of reviews and know how to package that signal into feedback that drives improvement in upstream systems and processes. You build operations that deliver consistently, with SLAs that are realistic, staffing models that don't burn people out, and the flexibility to absorb spikes without breaking. Key job responsibilities - Lead and develop a team of content reviewers; establish the operational programs, rhythms, and culture needed to evolve a new function - Design staffing and capacity models that run lean day-to-day but scale for seasonal spikes without burning out the team - Establish and maintain SLAs that balance business commitments, risk mitigation, and team sustainability - Identify patterns in content review results and deliver clear, actionable feedback to the teams managing content systems and governance programs - Define and track operations metrics that tell a clear story about the value the team is contributing to customers and AI agents consuming content - Partner with peer and stakeholder teams to operationalize quality standards and rubrics into repeatable, measurable review workflows - Collaborate with product and engineering teams to ensure content review findings drive upstream system improvements - Document and present quality and risk assessments to senior leaders, articulating accepted and mitigated risks across the content ecosystem - Hire and grow the team as the function evolves to meet rapidly evolving needs of the business About the team The TCX Content Excellence team is where content strategy meets execution. We establish content standards and ensure content quality across AWS, while building solutions that enable content management at scale. As architects, builders, and content stewards, we define the vision for great content, create the systems that enable it, and close critical gaps through intelligent content lifecycle management. Our work makes content a strategic advantage for AWS customers and the teams who create it. Basic Qualifications - 5+ years of editor, content strategist, technical writer, or content developer experience - 3+ years of people leadership experience - Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams - Experience evaluating and remediating AI-generated content, with the ability to identify systemic quality patterns - Experience with prompt engineering and content governance at scale (e.g., style guides, taxonomies, structured content) Preferred Qualifications - Experience presenting to senior leadership - Background in technical documentation, developer content, or other cloud services content - Experience building and running high-volume, SLA-driven content quality operations at scale - Experience with SEO, AEO, and/or GEO Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, WA, Seattle - 138,400.00 - 187,300.00 USD annually

About the Company

Amazon

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles

COMPANY SIZE

10,000 employees or more

INDUSTRY

Other/Not Classified

FOUNDED

1994

WEBSITE

http://Amazon.com/militaryroles