Manager Clinical Operations LPN - ENT & Plastic Surgery York - Full Time

Duties and Responsibilities

Essential Functions:

• Works as a member of the clinical operations leadership team to develop and ensure the successful completion of service line goals, objectives and system aims for improving clinical operations of high quality and patient safety.
• Provides supervision, direction, oversight and support of the work of Clinical Supervisors in the practice and across transitions of care.
• Responsible for hiring, performance review of Clinical Supervisors.
• Collaborates with Practice Managers to provide performance evaluation and clinical competency review of clinical staff in the practices.
• Works with the Care Coordination Leadership Team to integrate and coordinate PCMH care management activities longitudinally across the system.
• Supports the advancement of the System's Accountable Care Strategies.
• Ensures alignment of clinical policies and patient care activities within the service line with other System entities through service on the WellSpan Nursing Executive Council.
• Collaborates with other System departments and Service Lines to develop care standards and integrate clinical quality initiatives in areas such as patient and population management, quality improvement, infection control, patient safety, care management and information technology.
• Works with the leadership team to develop appropriate staffing models to support quality, cost effective patient care in an accountable care environment.
• Functions as a PCMH subject matter expert and liaison for practices. Assists in the implementation, monitoring and ongoing improvement of PCMH. Tracks progress on goals, productivity and performance standards. Continuously strives to improve operational efficiencies and workflows.
• Assists in the implementation, monitoring, auditing, and ongoing improvement of quality initiatives. Tracks the progress of goals, productivity, and performance standards. Stays abreast of emerging trends and state/national guidelines and standards related to clinical quality and health services.
• Encourages physicians and physician practice leadership and staff to explore the benefits, challenges, and opportunities in improving health outcomes and patient experiences while containing healthcare costs. Assists in avoiding duplication of efforts, minimizing inconsistencies, recognizing and reducing burden on the participants, and developing and deploying strategies that are cost effective and improve EHR utilization and standardization.
• Continuously monitors and manages the practice transformation process, including but not limited to practice observations of current state, review of findings and concerns, consultation of best practice recommendations, and opportunities for improvement related to optimized clinical workflows.
• Works and coordinates with practice leadership, providers, and clinical staff to operationalize strategies to improve, including implementation and training of efficient and standardized clinical workflows, as well as efficient use of health information technology to support patient-centered care delivery.
• Identifies gaps in clinical workflows or processes and works with practice team and operational leadership to achieve expected outcomes.

Common Expectations:

• Works with the Director of Clinical Operations to manage budgets
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
• Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.

Required for All Jobs:

• Performs other related duties as identified.
• WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.
• WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Physical Demands:

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Frequently
• Reaching - Rarely
• Talking - Frequently
• Hearing - Frequently
• Repetitive Motions - Occasionally
• Eye/Hand/Foot Coordination - Occasionally

Benefits Offered:

• Comprehensive health benefits
• Retirement savings plan
• Paid time off (PTO)
• Education assistance
• Financial education and support, including DailyPay
• Expanded Paid Parental Leave

For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)