Job Description The Manager of Clinical Education Services leads clinical education and professional development programs, Professional Development Specialist Team Members and efforts for Patient Care Services including Patient Care Services orientation and on-boarding, transition to practice nurse residency programs, competency development, precepting, mentoring, student services, Simulation Lab, Continuing Education and American Heart Association Training Center (ACLS, BLS and Heart Saver). The role effectively leads professional development resources to ensure quality, excellence and impact in meeting the most important goals of patient safety, excellence in care delivery, relevance of education and professional development, and performance improvement.
ResponsibilitiesAdministrative Leadership- Initiates the development, implementation, and evaluation of PI Plan initiatives in collaboration with staff and leadership to improve outcomes.
- Understands and advocates for the principles of High Reliability in both patient care, education, and professional development efficiencies.
- Utilizes data to drive improvement.
- Demonstrates knowledge of job standards and key requirements for each staff position in assigned areas of responsibility, holding subordinates accountable for the responsibilities inherent to their positions.
- Provides feedback/counseling, and discipline to assigned staff as appropriate.
- Provides assigned staff with performance evaluations as defined by HR.
- Supports peer review systems, with mechanisms now in place for staff input into their own evaluations.
- Provides structure and opportunity for staff to establish and accomplish their goals
- Delegates appropriate responsibility and accountability for designated management activities.
- Conducts regular leadership and staff meetings.
- Provides opportunities for staff participation in nursing and hospital-based activities including councils and task forces.
- Monitors to ensure staff maintains/achieves necessary competencies for their job functions.
- Supports professionalism through ethical conduct, appearance, positive communication, attendance and holding self-accountable for same standards set for staff.
- Participates in councils, task forces, and special projects as assigned or requested.
- Represents the Patient Care Services team professionally and communicates and promotes the vision of Patient Care Services.
Operations- Ensures personnel are scheduled to meet the needs of the assigned areas of responsibility.
- Ensures safe and therapeutic environment is maintained for patients, personnel, physicians, and visitors.
- Fills staff vacancies in a timely manner, updates personnel data system.
- Establishes work goals or quantitative/qualitative standards to be achieved with staff input.
- Ensures processes are documented per policy pertaining to new hires, float, and agency personnel receiving appropriate and timely orientation.
- Conducts and facilitates performance assessment and improvement activities for assigned areas of responsibility.
- Informs risk manager of serious or potentially serious patient/visitor problems and issues as soon as they are identified.
- Escalates operation / safety concerns with full transparency.
- Ensures principles of adult learning theory are incorporated in education and professional development activities.
- Operations in compliance with regulatory agency education including Joint Commission, OSHA, ODH, CLIA, and Magnet Recognition Program.
Finance- Identifies and quantifies resources needed to support education and professional development in areas of assigned responsibility. Works to comply with productivity standards.
- Balances education and professional development needs, quality, and cost effectiveness.
- Prepares and participates in finance budget meeting presentation for areas of responsibility.
- Manages and organizes work through objectives leading to goal attainment.
- Demonstrates business acumen when developing budgets.
- Relates budget to organization strategic plan.
Professional- Maintains and seeks responsibility for self-development.
- Participates in hospital Leadership programs.
- Networks with colleagues to share ideas, trends, and innovations in areas of responsibility.
- Maintains membership and association in professional nursing organizations, incorporates standards into operations to keep current with evidence-based practice.
- Shares knowledge and information with peers, clinical managers, and encourages changes in practice based on evidence-based practice.
- Appropriately represents nursing and/or the hospital in the community.
- Assists staff in developing professionally through pursuit of additional education and certifications.
- Seeks out opportunities for and supports community service activities
QualificationsKNOWLEDGE AND SKILLS:EDUCATION:
- Graduate of an accredited school of nursing.
- Master's of Science in Nursing required or equivalent degree.
YEARS OF EXPERIENCE:
- Minimum of three years in clinical nursing practice.
- One year experience in education/professional development role.
- One year experience in leadership role.
REQUIRED SKILLS AND KNOWLEDGE:
- Project leadership and coordination. Knowledge/application of performance improvement strategy, Joint Commission Standards, OSHA, ODH, CLIA and Magnet Recognition Program.
- Leadership experience preferred.
- Collaboration and teamwork essential.
- Consultant Educator skills; advanced clinical knowledge; application of the education process; knowledge of adult learning principles, understanding of nursing research process; understanding of nursing continuing education, simulation center and American Heart Association Training Center operations; problem solving abilities with complex systems, demonstration of agility as business requirements change; experience in leading and managing others.
LICENSES REGISTRATIONS &/or CERTIFICATIONS:
Required: - Current RN License to practice in the state of employment.
- Specialty Certification in Professional Development and/or Nurse-Executive required within 3 years of hire.
Preferred:
- Membership in Professional organization.