Manager, Client Services (Sports/Retail)

Location: Lower East Side, NYC (Hybrid, 3 days in-office)
Department: Client Services
Reporting to: Senior Manager, Client Services
Starting Salary Range: $90,000 – $100,000

POSITION SUMMARY

Fohr, an influencer marketing platform and full-service agency in NYC, is currently seeking a full-time Manager to join our dynamic client services team — with a focus on the sports vertical.

As a Manager, Client Services you are responsible for the day-to-day client experience, influencer success and campaign results. This role also takes the lead in budget management, invoicing, and reporting at a campaign level. You bring a genuine passion for the sports industry — whether cultivated through professional experience, personal fandom, or both — and you understand how sports culture, athletes, and fan communities intersect with influencer marketing.

With minimal guidance, you manage campaigns from start to completion, building on your skillset as an individual contributor prior and using Fohr/client processes. You will act as the day-to-day client lead for campaign-level workstreams, prepping all meetings and leading many. You are responsible for successfully and independently managing larger campaigns, as well as playing an oversight role on others. This role requires a high level of organization and time management skills as you begin to delegate and maintain team-level campaign timelines; in some instances, the manager will partner with a project manager to maintain vs create project plans.

This role is responsible for ensuring all members of the team are well trained on Fohr operational practices as it relates to our proprietary technology, influencer relations and campaign management, and therefore must present a high competency for each.

This role takes the lead on all campaign reporting, using Fohr tools and templates. You must be able to review campaign performance data — including sports-specific KPIs like event-driven engagement, and seasonal tentpole results — and draw actionable conclusions.

This role is responsible for the Fohr x Brand x Influencer relationship. You must create and maintain an influencer network. You deeply understand working with influencers and sports talent (in terms of client liaison, timeline management, and content creation), and serve as a strategic partner from briefing to content development to posting and reporting.

This role is often one in which someone learns the finer skills of management. You will be responsible for professional development of our junior team members (1:1s, feedback, education, advocacy), as well as day-to-day management of various workstreams (direction, timeline management, delegation, review of work). Their success is a marker of your success as a manager.

The Manager reports directly to a Sr. Manager. As a Manager, you're responsible for supporting the more senior members of your team in building client relationships across a book of business, and will be responsible for client retention. Alongside the Sr. Manager, you will also contribute to cross-functional responsibilities as it relates to professional development, strategic partnership, legal documentation (scoping, contracting), and finances (revenue recognition, invoicing).

This role is expected to last 2-5 years and has a growth trajectory towards Senior Manager.

ABOUT THE ROLE

• Cross-Functional Collaboration: You are responsible for following processes of collaboration with our cross-functional teams to deliver an excellent client experience and retain business
• Leading by Example: You understand that you set an example for others and are a key pillar in upholding our company values. You operate with humility, are consistently open to feedback, assume positive intent with internal and external partners, and lead with strategic problem solving rather than awaiting direction.
• Managing Up: You identify opportunities and spot oncoming challenges early to partner with senior team members — including navigating the fast-moving, real-time nature of sports culture and media cycles.
• Narrative & Reporting: You will drive the creation of all campaign reports and develop your narrative skills to show how the team's efforts have impacted clients' businesses, including tying results back to key sports moments and cultural milestones.
• Industry Fluency: You will show a high level of understanding of the ever-evolving influencer space, staying plugged into platform, creator, and sports industry news. You follow athletes, leagues, and sports media closely and can express a clear POV that serves both the client and Fohr's business.
• Community & Culture: Influencer marketing is inherently human-first, and Fohr is an extremely social company. This role is expected to participate in all influencer, client, and team-facing events — including sports activations, game-day experiences, and tentpole cultural moments.

ABOUT YOU

• 4–8+ years of agency or client-side marketing experience
• Must have influencer marketing experience
• Experience with or a passionate love of the sports industry — knowledge of athletes, leagues, sports media, and fan culture is a strong plus
• Experienced individual contributor with 1–2 years of experience managing indirect or direct reports
• Proven experience supporting similar volumes of business, clients, and budgets
• Proven experience across all required tasks: budgets/timelines, talent/influencer contracting and negotiations, content briefing and review, reporting/campaign analysis, and team management
• Strong written and verbal communication skills and presentation skills
• Active on social media (TikTok, Instagram) with a finger on the pulse of sports and culture content
• Must be extremely personable and easily relate to others — including athletes, agents, and sports brand partners
• Writing examples and presentations may be requested
• References required (preferred: client, peer, supervisor, employee)

ABOUT US

Fohr is the original influencer advertising agency. Thirteen years ago, we launched the world's first influencer platform. Today, we're creating industry-leading campaigns for brands like The RealReal, DICK'S Sporting Goods, Sol de Janeiro, Calvin Klein, Olly Nutrition, Aerie, and more than 50 others.

Based on the Lower East Side of NYC, our team of ~75 people combines deep expertise with proprietary technology. Over 300,000 creators have joined our platform, enabling us to deliver creative, insight-led, and effective work for our clients.

We believe influencer and creator marketing will become the dominant form of brand communication within the next five years—and our mission is to accelerate the shift of advertising power from platforms to people.

We were proud to be named one of TIME's Fastest Growing Companies in 2024, awarded Hyer Breakthrough Culture Award in 2025, and named one of FastCo's Most Innovative Places to Work in 2025.

Fohr is proudly independent, and we're building a company that attracts, supports, and retains the very best people in the industry.

FOHR VALUES

Everything we do is rooted in our Fohr Values:

• Excellence – We strive not just for our best, but for a level beyond that high mark.
• Individuality – We have a Fohr way of doing things. Thinking differently is in our DNA.
• Curiosity – We seek to understand the things we don't agree with, we investigate ideas before discarding them, and we question the status quo instead of following it.
• Ownership – We are dependable and deliver on expectations.
• Camaraderie – We look to build meaningful relationships in the workplace.
• Optimism – We believe deeply in the potential of our colleagues and clients and give the support and encouragement needed to reach that potential.

EQUAL OPPORTUNITY STATEMENT

Fohr is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other basis prohibited by federal, state, or local laws.