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Manager, Client Services- Spectrum Business

SPECTRUM

Charlotte, NC

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JOB DETAILS
SKILLS
Advertising, Billing, Business Solutions, Business-to-Business (B2B), CLEC (Competitive Local Exchange Carrier), Coaching, Computer Networks, Customer Escalations, Customer Experience, Customer Relations, Customer Service Management, Customer Support/Service, Documentation, Driver's License, English Language, Ethernet, Internet TV, Internet Technology, Leadership, Local Area Network (LAN), Local News, Marketing, Metropolitan Area Network (MAN), Presentation/Verbal Skills, Process Development, Sales, Sales Support, Service Level Agreement (SLA), Solution Sales, Sports, Team Lead/Manager, Time Management, VPN (Virtual Private Network), Wide Area Network (WAN)
LOCATION
Charlotte, NC
POSTED
3 days ago
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you driven to lead a high-performing team that delivers exceptional client experiences and safeguards key revenues? As a Client Services Manager at Spectrum Business, you will recruit, coach and manage dedicated representatives who support our valued Enterprise customers across multiple business sectors. Your leadership will shape service excellence and directly influence Spectrum Business’ long-term growth.


How You’ll Make an Impact   

  • Recruit, coach and manage a team of Client Services Representatives supporting inbound requests and back-office operations for Enterprise clients
  • Hold yourself and your team accountable for monthly performance standards, regularly reviewing and documenting results
  • Oversee case escalation processes, ensuring timely completion within specified service level agreements
  • Collaborate with Sales, Sales Support, SMB Care and other departments to address enterprise projects such as billing migrations, audits and equipment swaps
  • Serve as a Subject Matter Expert on Spectrum Business policies, procedures and products, guiding your team through ongoing training
  • Advocate for customers by identifying process gaps and partnering with leadership to optimize service efficiencies and SLAs
  • Provide coaching in account planning, management and presentation skills to enhance team capabilities

Working Conditions   

  • Office environment
  • Exposure to moderate noise levels

What You’ll Bring to Spectrum   

 

Required Qualifications   

 

Education  

  • Bachelor’s degree in business marketing or related field or equivalent experience
  • Valid driver’s license with a good driving record

Experience

  • 5+ years of business-to-business sales or client services management experience
  • 5+ years of telecom sales or client services field experience
  • Experience with Internet technologies, data networking services including LAN, MAN, WAN and VPN
  • Experience in CLEC, telecom and fiber/metro Ethernet sales

Skills   

  • Ability to read, write, speak and understand English
  • Ability to build and manage a client services team focused on large business accounts
  • Ability to sell advanced business solutions to enterprise clients

Preferred Qualifications

  • Leading a high volume back office team
  • Working with complex business clients and accounts

 


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Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

About the Company

S

SPECTRUM

Charter Communications, Inc. (NASDAQ:CHTR) is a leading broadband connectivity company and cable operator serving more than 31 million customers in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice. For small and medium-sized companies, Spectrum Business® delivers the same suite of broadband products and services coupled with special features and applications to enhance productivity, while for larger businesses and government entities, Spectrum Enterprise provides highly customized, fiber-based solutions. Spectrum Reach® delivers tailored advertising and production for the modern media landscape. The company also distributes award-winning news coverage, sports and high-quality original programming to its customers through Spectrum Networks and Spectrum Originals. More information about Charter can be found at corporate.charter.com.
COMPANY SIZE
10,000 employees or more
INDUSTRY
Computer/IT Services
FOUNDED
1993
WEBSITE
https://jobs.spectrum.com/