Manager Client Credentialing

Job Summary and Department Description

The Client Credentialing Department is responsible for the preparation and management of all credentialing document requirements essential for deployment of Healthcare Professionals (HCP) and for the maintenance of such requirements throughout their contract term.

The Manager of Client Credentialing is responsible for monitoring, recording, and tracking pre-arrival medical requirements prior to the Healthcare Professionals (HCP) assignment start. In addition, this role will ensure all HCPs have obtained and submitted mandatory health requirements on an annual basis. The Manager, Client Credentialing, will lead HCP medical events and coordinate any necessary medical follow up while HCPs are in the Transitions Program. This role will track immunizations/vaccines compliance, coordinate with local health departments TB Programs when necessary and communicate work delays to key stakeholders.  The Manager will also be responsible for connecting with the HCP on assignment to provide any necessary education regarding successfully completing their annual Core Competency Test while on assignment. The Client Credentialing Team also will collaborate with other company stakeholders to ensure Joint Commission compliance and take part in the Joint Commission Survey process.

Essential Functions of the Job

• Direct, oversee the daily workflow, and plan all duties/responsibilities of the Client Credentialing department
• Develop, implement, and refine credentialing workflows, policies, and standard operating procedures aligned with Joint Commission standards and industry best practices.
• Monitor credentialing quality metrics, turnaround times, and accuracy rates; implement corrective actions as needed.
• Ensure primary source verification, license validation, background checks, immunizations, competency assessments, and ongoing monitoring are completed accurately and within required timeframes and in compliance with Joint Commission standards
• Oversee credentialing and ongoing compliance tracking to ensure 100% credential validity during assignments.
• Monitor HCP compliance with pre-arrival testing, vaccinations, and medical clearance
• Coordinate any HCP medical support or follow-up needed for medical clearance and or a return-to-work statement by treating physician
• Review HCPs who may not have received passing score for annual Core Competency tests and schedule re-test, secure coaching as needed
• Lead HCP medical events and coordinate vendor schedule to ensure HCPs pre hire screenings are performed with a high degree of integrity and reliability, including but not limited to drug screens, QuantiFERON Gold testing, Mask fit testing, titer and vaccine administration and any diagnostics
• Collaborate with outside resources such as healthcare providers, physician office administrators, medical Manager, laboratory and diagnostic centers, regulatory agencies, and health departments
• Coordinate any medical or diagnostic follow up for any HCP who needs medical clearance for employment
• Coordinate with the state’s local health department or TB Program any reportable communicable disease follows up needed by the Avant HCP
• Communicate to the key stakeholders any delays in assignment starts due to missing documents or based on medical clearance
• Monitor and escalate HCP non-compliance with mandatory medicals, immunizations, vaccines, and or mask fit testing while HCP is on assignment
• Lead, coach, and develop credentialing team members, ensuring consistent application of standards and a high level of accountability.
• Perform quality reviews, audits, and performance feedback to maintain excellence in credentialing delivery.
• Support staffing coverage, workload balancing, and process training to meet operational demand.
• Evaluate key metrics and implement solutions as required
• Facilitate and participate in management team meetings, daily huddles, team meetings, and offsite meetings to discuss company and departmental goals
• Ensure compliance with Joint Commission standards related to healthcare staffing credentialing,

documentation, audits, and ongoing readiness.

• Participates as an active member of Avant’s Leadership Team

Marginal Functions of the Job

• Other duties as assigned

Normal Work Schedule

This is a full-time position. Standard business hours are Monday through Friday 8:00 AM to 5:00 PM. Additional time outside of these hours may be needed to complete the essential functions of the job.

Education, Training, and Experience

• Bachelor’s degree or equivalent combination of education and relevant experience.
• 5+ years of experience in healthcare credentialing, medical staff services, or healthcare staffing operations.
• Preferred demonstrated working knowledge of Joint Commission standards related to credentialing and healthcare staffing.
• Experience managing or leading credentialing teams or workflows.
• Strong understanding of regulatory, accreditation, and client‑driven compliance requirements.
• High attention to detail, strong organizational skills, and ability to manage multiple priorities in a fast‑paced environment.
• Excellent organizational skills and attention to details
• Excellent time management skills with a proven ability to meet deadlines
• Proficiency with credentialing software platforms and document management systems

Job Level Competencies

• Technical Skills: Fundamental ability to perform technical skills required for job role. This may include the use of specific technology, knowledge of job-specific tasks and concepts, etc. Fundamental ability to supervise project workflows for the team. Fundamental ability to handle routine tasks and non-routine tasks; and handle tasks with high level of complexity with limited guidance, and to guide others to do similar tasks.
• Communicates Effectively: Intermediate ability to delineate workstreams clearly and give team members a vision of the final goal or deliverable. Sometimes communicates using special skills, such as negotiating or attempting to influence other leaders or customers. Intermediate skills in active listening and adjusting articulation and body language for presentations in 1on1s, team, departmental, and divisional meetings. Should have intermediate skills in conflict resolution, Emotional Intelligence (self & social awareness & management), and managing group dynamics.
• Develops Self & Others: Intermediate ability to receive assignments in the form of objectives and determines how to use resources to meet schedules and goals. Intermediate ability to coach and mentor a team. Intermediate ability to continuously refine and update skills to stay current and progress in their field. Seeks opportunities to develop technical and leadership skills. Ability to onboard and train others to function quickly and effectively. Effectively coaches team members through humble inquiry and relationship management.
• Builds Networks: Fundamental ability to network and gain cooperation of others. Intermediate interpersonal skills in professional interactions, and ability to create influential networks including other leaders, customers, and/or industry professionals.
• Delegates Effectively: Intermediate ability to provide direct supervision to individual contributors or supervisors of others within a team and maintains schedules. Assigns tasks with clear expectations, and checks work at frequent intervals. Fundamental ability to exercise supervision in terms of cost, staffing, engagement and overall results produced.
• Drives Engagement: Intermediate ability to create a culture where associates enjoy their role and team and feel their efforts make a difference. Intermediate ability to partner with departmental and divisional leaders to implement changes and improvements based on feedback from employee engagement survey data. Encourages and models the desire for learning and participation in company/community impact initiatives.
• Drives Vision & Purpose: Intermediate ability to align daily or regular activities with team objectives and organizational goals. Follows and communicates the broader vision set by higher leadership. Fundamental contributions to vision casting for the team and champions it to others.
• Strategic Mindset: Intermediate ability to work on issues of a diverse scope where the analysis requires an evaluation of team and/or departmental business trends. Intermediate ability to think strategically and analyze business trends amongst the immediate team and department, considering broader organizational impacts.

Required Licenses, Certifications, and Other Specific Requirements of Law

• Health Insurance Portability and Accountability Act (HIPAA) certification or ability to obtain

Other Characteristics of the Position

Physical Demands:

• Stationary desk work for extended periods at a time
• Regularly required to communicate
• Infrequent lifting of office supplies up to 20 lbs.
• Vision abilities including close vision and ability to adjust focus

Work Environment:

• This job operates in a professional office environment.
• This role routinely operates standard office equipment.

Statement of Responsibility for Confidential Data

• Has access to, and requires daily use of, confidential records.
• Required by federal law to maintain strict confidentiality of “Avant” employee information and maintain security of such information.
• Proprietary Information and Non-Conflict Agreement required.

Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles. 

As part of our employment process, candidates who receive a conditional offer may be required to undergo pre-employment drug testing.