Manager, Cash Applications

Company Overview

National Partners in Healthcare (NPH) is a progressive healthcare company specializing in anesthesiology. We partner with physicians and health systems to deliver high quality care, aligning synergies and best practices to achieve superior outcomes. As a leader in the industry, we believe in developing a foundation of trust, transparency, and excellence in everything we do. The success of our company has created excellent career advancement opportunities that support a healthy work/life balance.

POSITION SUMMARY:

The Cash Applications Manager provides leadership, oversight, guidance, and overall management of the payment posting and refunds team, which includes developing and improving operational goals of department, staffing, training, development of staff, ensuring accurate and timely completion of cash posting, contractual adjustments, variance reconciliation, and credit balance duties.

Essential Duties and Responsibilities:

• Work with leadership to coordinate and resolve difficulties within the department by implementing any process change, leading process-improvement initiatives, reviewing and defining problems, suggesting procedural changes when necessary, and suggesting courses of action.
• Ensure the accurate and efficient review and resolution of payment variances and credit balances within the context of the RCM overall strategy and procedures.
• Maximize the number of electronic 835 payors and ensure they are set up to post electronically to the patient accounting system.
• Maximize the number of payments processed by the bank and transferred via lockbox to for posting.
• Assist cash application representatives with difficult situations regarding workflow, policies, and daily job functions of the department.
• Provide training and ongoing education for all employees of the Cash Applications team as well as perform annual reviews, recommend merit increases, monitor staff's day-to-day performance, and perform coaching and counseling.
• Work with Managed Care and A/R leadership to identify payor issues/trends to ensure that contracts are corrected or payors are notified of payment issues.
• Serve as a liaison between the Finance Department, the Cash Applications team, and the bank with regard to banking and accounting for the lockbox, payments and refund checks.
• Utilize technology and processes to create an efficient and effective department, including lockbox capabilities, work list and other job tools, relationships and communication with billing, collections, and follow up with finance.
• Generate, monitor, and review reports for the business on a daily, weekly, and monthly basis.
• Ensure all policies and procedures are current, work with leadership to ensure the Cash Applications policies and procedures are comprehensive, and continually work with leadership to identify and create new policies and procedures.
• Participate in budget preparation and management.
• Responsible for maintaining adequate staffing levels in the department and interviewing job applicants.
• Build and maintain a positive working relationship with contacts at all agencies, patients, insurance companies, government entities, clinical personnel, and other staff and management to promote teamwork and cooperation.
• Maintain strictest confidentiality.
• Participate in special projects, as assigned.
• Adhere to all company policies and procedures.
• Adherence to and compliance with information systems security is everyone's responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems.

Minimum Qualifications:

Education/Licensing/Certification:

• Bachelor's Degree in Accounting, Finance, or Business Administration or related area; or equivalent combination of education and experience.

Experience:

• Three to five years of Supervisory/Management experience working with Cash Application functions required. Computer experience with Microsoft Office or equivalent applications

Knowledge and Skills:

• Excellent communication skills, both written and verbal.
• Strong interpersonal skills to ensure cooperation from other departments.
• Thorough understanding of contracts.
• Ability to obtain and interpret information surrounding contracts and reimbursement methodologies.
• Skill in gathering and reporting information and analyzing outcomes.
• Ability to work under pressure with effectiveness, flexibility, courtesy and tact.
• Must demonstrate a positive demeanor and be professional.
• Ability to motivate diverse personalities.
• General understanding of the functions of other RCM departments
• Must have strong computer skills with knowledge of Microsoft Word, Excel, the IDX system, ICD-10, CPT coding, typing and data entry, 10-Key, processing skills and researching skills.
• Ability to work effectively and independently with staff, physicians, and external customers.
• Ability to read, write, and speak English.

Advantages of Working at NPH

• Competitive Pay and Benefits Package
• Annual Bonus
• Generous Paid Time Off
• 401K Contribution/Safe Harbor
• Flexible Work Environment
• Career Advancement Opportunities with a Growing Company
• On-site Fitness Center and Café
• Underground Parking with Badge Access

Please note that quoted salary ranges are not guarantees of what final salary offers may be. Base pay is based on market location and will vary depending on job-related knowledge, skills, and experience. Base pay is only one part of the Total Rewards that NPH provides to compensate and recognize our staff for their work. Full time positions are eligible for a discretionary bonus and a comprehensive benefits package.