Ready for a role that supports your unique calling in patient care and fits your life? At Portsmouth Regional Hospital, you’ll find clear pathways to advance backed by our unmatched nationwide transfer policy that lets you grow your career when the time is right for you. With mentorship opportunities, clinical education courses, professional certification support, and educational assistance, you will have all the resources you need to build the career of a lifetime.
POSITION SUMMARY:
The Market Manager of Case Management is responsible for supporting the Director of Case Management in managing the Case Management operations. This includes providing leadership for planning, management, implementation, integration and coordination of Case Management in support of facility goals dedicated to excellence, effective leadership, and financial stability. Supporting the delivery of the high quality, cost effective patient care through activities based on facility strategic goals and objectives.
ESSENTIAL FUNCTIONS:
1. Under the guidance of the Director, the Manager is to assist in the planning and coordination of Case Management activities, operational efficiency and effectiveness as well as major impacts on all other hospital areas.
2. Assist the Director in providing direction to the staff of the Case Management team and assists in reviewing and evaluating performance of the department staff. Involved in counseling and appropriate disciplinary actions of staff members as requested.
3. Assist department staff in meeting and adhering to all applicable federal, state, JCAHO, and local regulatory agency requirements and assist in the success of the department and facilities in any regulatory survey.
4. Makes decisions in absence of the director to maintain acceptable operations based on strategic goals and policies. Displays ingenuity and foresight in determining the most appropriate solution in the absence of established guidelines.
5. Confers with other department leaders when necessary to resolve procedural difficulties, clarifying department responsibilities, objectives and resolving identified problems.
6. Adheres to hospital/departmental attendance policy, work hours and maintenance of personal appearance as stated in facility policy.
7. Makes suggestions on development of new system processes as needed to support new regulations, software installation, changing environment, and needs of team.
8. Works with the Case Management Director to monitor staff caseload, reorganizing department as needed to support patient population on each unit.
9. Approves staffing schedule ensuring appropriate coverage to support patient case management needs.
10. Monitors daily reports of observation patients. Understands financial implications of Length of Stay requirements for organization and serves to improve efficiency while ensuring safe, appropriate discharge planning throughout the organization.
11. Collaboratively works with the Case Management team and effectively engages employees, maintains positive teamwork relationships, and strives to improve employee engagement.
12. Develops, coordinates and monitors strategies for obtaining, organizing and allocating resources required for care transitions.
13. Assists team members in problem-solving complex patient situations.
14. Establishes collaborative practice with nursing personnel, physicians, and health care professionals regarding the plan of care and identifies variance in plan implementation.
15. Identifies necessary resources or eliminates unnecessary resources needed to achieve quality patient outcomes as well as advocates for patients facing barriers to resources. This includes identifying alternative options if needed resources are not accessible.
16. Manages referrals for post-acute services based on Federal and State regulations, client eligibility for service, the patient’s home care needs and the ability of the agency to safely provide the needed services.
17. Collaborates with healthcare team, develops treatment goals and plans interventions that assist the patient and family to resolve social and psychosocial concerns that may arise as a result of illness, engagement in high risk social behaviors, limited finances, and lack of family support and/or physical disabilities.
18. Collaborates with post-acute discharge providers in the development of transition plans. Obtains physician involvement and agreement with plan. Advocates for patient choice.
19. Provides leadership for multidisciplinary team efforts during interdisciplinary rounds (IDR’s).
20. Works collaboratively with peers to achieve department goals and daily work as evidenced by appropriate and timely communication which is respectful and clear. Sensitive to workload of team, shares responsibilities, fills in and offers help.
21. Serves as a preceptor for new hires, facilitates education and growth within the staff, and actively participates in coaching and evaluation of assigned team members.
22. Actively participates in conferences, committees and task forces as directed.
23. Demonstrates understanding of and adherence to HCA’s Code of Conduct.
24. Demonstrates behaviors that show understanding of HCA Mission and Values and CJW’s Cultural Beliefs.
25. Accepts other assignments and duties as assigned.
EDUCATION REQUIRED:
· BSN or on track for obtaining BSN within 2 years of hire date OR an MSW
LICENSURE/CERTIFICATION:
· If RN: Current NH RN license required or appropriate compact licensure.
EXPERIENCE REQUIRED OR PREFERRED:
· 3-5 years Case Management experience preferred
· ACM or CCM Certification preferred
SKILLS, KNOWLEDGE, AND ABILITIES:
· Ability to remain calm, to think and act quickly and logically in a crisis situation.
· Excellent verbal and written communication skills.
· Good mathematical skills.
· Requires team player, positive, can-do winning attitude.
· Excels at multi-tasking and managing competing demands in a professional manner.
Portsmouth Regional Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
At Portsmouth Regional Hospital, you're not just joining a hospital—you’re becoming part of a mission-driven team that’s redefining healthcare excellence across the Seacoast region. As a 240-bed acute care facility in Portsmouth, NH, we proudly serve communities throughout New Hampshire, Maine, and Massachusetts. We’re the only hospital in the area to be recognized as an ACS Verified Level II Trauma Center and a Comprehensive Stroke Center, and we offer a robust heart and vascular program—giving our team the opportunity to work at the forefront of life-saving care.
As part of the HCA Healthcare family, you’ll be supported by one of the nation’s leading healthcare systems, with a strong presence in New Hampshire that includes four hospitals, three freestanding emergency rooms, and over 70 care sites. Here, nearly 5,000 colleagues—including 1,500 nurses and 1,000 affiliated physicians—collaborate to deliver exceptional care and innovation every day. Whether you're at Portsmouth, Catholic Medical Center in Manchester, Parkland Medical Center in Derry, Frisbie Memorial Hospital in Rochester, or one of our emergency facilities in Seabrook, Dover, or Plaistow, you’ll find a culture that values your expertise, supports your growth, and empowers you to make a real difference.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Nurses are essential to the delivery of healthcare and serve as its foundation. At HCA Healthcare, we are committed to equipping nurses with the tools and resources they need to deliver exceptional patient care, championing the profession, and supporting the advancement of nursing’s future."
Erica Rossitto, MBA/HCM, BSN, RN, NEA-BC
Senior Vice President and Chief Nurse Executive
HCA Healthcaret
Join a family that cares about every stage in your career! We are interviewing candidates for our Case Manager Registered Nurse opening. Apply today and a member of our Talent Acquisition team will reach out.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, we are the nation's leading provider of healthcare services, a company comprised of locally managed facilities that includes about 165 hospitals and 115 freestanding surgery centers in 20 states and England and employing approximately 204,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities. Richard M. Bracken serves as Chairman of HCA and R. Milton Johnson is the company's President and Chief Executive Officer.
HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we give them by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Investing in our communities is important to us. HCA typically invests about $1.5 billion annually to keep our facilities modern and up-to-date technologically and to expand and add services where needed. Focusing primarily on communities where the company is a leading healthcare provider, HCA selectively adds new facilities in order to better serve our communities.
And because two HCA founders were physicians, we value highly the strong relationships we've created with local physicians. We endeavor to provide them with a wide array of services and modern facilities in order to help them deliver the best possible care.