Manager, Care Team Operations

Manager, Care Team Operations<\/b><\/span>
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Heritage Health Network (HHN) is seeking a Manager, Care Team Operations<\/b> to lead and optimize care delivery for our Enhanced Care Management (ECM) program.
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This role is responsible for driving team performance, operational efficiency, and high -quality member care by leading a team of 10–15 Lead Care Managers (LCMs)<\/b> and collaborating cross -functionally with clinical, operational, and administrative partners.
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Primarily remote role (approximately 85%)<\/b> with occasional in -field and in -office responsibilities as needed.
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What You’ll Do<\/b><\/span>
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Team Leadership & Development<\/b><\/span>
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• Supervise, coach, and develop a team of Lead Care Managers (LCMs)
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• Conduct regular 1:1s, performance reviews, and training sessions
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• Support onboarding and ongoing staff development
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• Address performance concerns and implement improvement plans
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  Care Operations & Workflow Management<\/b><\/span>
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  • Oversee daily workflows, caseload distribution, and scheduling
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  • Ensure timely member outreach, engagement, and care plan completion
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  • Maintain high standards of operational execution across the team
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    Performance & Reporting<\/b><\/span>
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    • Own and drive team performance against key KPIs (engagement, timeliness, care plan completion)
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    • Track, analyze, and report on team metrics using tools like Power BI
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    • Use data to guide decision -making and improve outcomes
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      Cross -Functional Collaboration<\/b><\/span>
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      • Partner with clinical teams, Member Engagement, Quality, Billing, and Operations
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      • Resolve escalated member or team issues
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      • Support initiatives that improve care coordination and member outcomes
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        Process Improvement & Compliance<\/b><\/span>
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        • Support workflow enhancements and operational initiatives
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        • Ensure compliance with clinical, regulatory, and company standards
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        • Maintain accurate and timely documentation in eClinicalWorks
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          Requirements<\/h3>

          What You Bring<\/b><\/span>
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          Experience<\/b><\/span>
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          • 3+ years in healthcare operations, care management, or case coordination
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          • 2–3 years as a Lead Care Manager (LCM) or equivalent role strongly preferred<\/b>
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          • At least 1 year of people leadership or team supervision
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          • Experience in ECM, CalAIM, or value -based care environments preferred
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            Skills<\/b><\/span>
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            • Strong leadership, coaching, and team development capabilities
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            • Experience managing care management workflows, caseloads, and team productivity
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            • Data -driven mindset with ability to interpret KPIs and dashboards
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            • Excellent communication and cross -functional collaboration skills
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            • Ability to operate in a fast -paced, evolving environment and drive structure within ambiguity
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            • Proficiency with eClinicalWorks, Power BI, Microsoft Office, and Google Workspace
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              Education & Credentials<\/b><\/span>
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              • Bachelor’s degree preferred (Healthcare Administration, Social Work, Nursing, or related field)
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              • Active clinical license (LVN, RN, LCSW) OR equivalent LCM experience<\/b>
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                Benefits<\/h3>

                Why Join HHN<\/b><\/span>
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                Join a mission -driven organization dedicated to delivering high -touch, coordinated care to high -need populations. This role offers the opportunity to lead impactful teams, drive operational excellence, and improve outcomes for underserved communities.
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