Manager, Business Intelligence II

OVERVIEW

At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business.

Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.

Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation.

You will report to the General Manager, DF&H Service North America.

The Opportunity

JBT Marel is a global technology solutions provider to high-value segments of the food and beverage industry. JBT designs, produces, and services products and systems for a broad range of end markets, generating roughly one-half of annual revenue from recurring parts, service, rebuilds, and leasing operations.

We are looking for a Manager, Service Intelligence, to lead our analytics programs and transform operational data into relevant insights. In this main role, you will manage digital analytics tools and dashboards to track performance, uncover trends, and guide decision-making across the field service organization. You will collaborate with Sales, Operations, Supply Chain, Finance, and Service leaders to turn business outputs into performance insights and operational improvements.

RESPONSIBILITIES

Data Analytics & Business Intelligence

• Develop service performance dashboards, reports, and Measurements.
• Analyze service data to identify trends, risks, bottlenecks, and improvement opportunities.
• Ensure accuracy, consistency, and integrity of service-related metrics.
• Translate complex data into clear insights for leadership and partners.
• Support strategic and operational decision-making through forecasting, trend analysis, and scenario modeling.
• Provide regular executive-level summaries on service performance and improvement programs.

Implement and increase field service management platforms, CRM systems, and data analytics tools (e.g., Salesforce, Salesforce Service, JDE, Syteline, Epicor, and Power BI).

Partner with IT and Operations to ensure accurate data capture and reporting from all digital systems.

Create predictive models and data visualizations to support planning, scheduling, and forecasting.

Performance & Process Improvement

• Provide intelligence and reporting that supports goals, including reducing service costs, improving customer experience, and increasing technician productivity.
• Collaborate with department leads to set data-driven benchmarks and lead accountability.
• Support root-cause analysis for recurring service challenges using data insights.
• Partner with service delivery and operations teams to identify causes and drive corrective actions.
• Measure the effectiveness of service improvement programs.
• Promote a culture of data-led continuous improvement across service departments.

Present regular performance insights and recommendations to senior leadership and department heads.

Translate complex data into clear, applicable reports and presentations.

Educate our teams on data literacy and empower leaders to make insight-led decisions.

Qualifications

• Bachelors degree in Data Analytics, Business Intelligence, Information Systems, or related field.
• 5+ years of experience in data analytics or business intelligence in field service, operations, or logistics.
• You will have a proficiency in analytics platforms and tools (e.g., Power BI, SQL, Excel, Salesforce Service, Salesforce).
• Experience interpreting data and delivering insights that influence strategic and operational decisions.
• Knowledge of automation, AI, or predictive analytics in service operations.
• Experience working with teams and executive partners.

Traits & Skills

• Experience with service metrics and workflows.
• You will balance analytics with strategic impact.
• Continuous improvement mindset.

Travel, Work Environment & Location

You will be remote with limited travel to JBT Marel sites.

Why work at JBT

We are committed to our employees and provide development opportunities to allow you to be the best version of yourself as our colleague, with our customers and within communities.

We seek to understand and include diverse perspectives and cultures enjoying collaborative working across our global teams to deliver world-class projects.

We foster growth as we courage you to challenge yourself and others, staying curious and dreaming big as you feed your growth here at JBT Marel.

Benefits

JBT Marel offers benefits on day 1 of your employment. Including:

• Medical
• Dental
• Life insurance
• Short-term and long-term disability
• Family leave
• Vision coverage
• A matched 401(k) plan

Commitment to Diversity

Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.

Equal Opportunity Employment

JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws.

At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit, and business needs at the time.

JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT Marel at 844-286-4524.

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