Manager - Boardwalk Bowl

Job Summary Under direction, the Boardwalk Bowl Operations Manager leads day-to-day operations across the bowling center-including Front Desk, Guest Services, Party Hosts, and coordination with Restaurant, Bar, and Pro Shop-to deliver safe, efficient, and exceptional guest experiences. Serving as Manager on Duty (MOD), this role oversees facility closing, security, emergency response, and guest services on assigned shifts; drives quality control, safety training, staff performance, and revenue growth.

Unique Job Requirements

• Acts as the departments quality-control lead, safety trainer, and Safety Representative with the company; develops and maintains all required logs, records, and station guides.
• Works across all four departments (bowl, restaurant, bar, pro shop) to ensure seamless operations.
• Makes decisions as MOD that must be made firmly, rapidly, and consistently to ensure the safety of guests, team members, and facilities.
• Must be able to work flexible shifts 7 days per week between 8:00AM and 2:00AM. Shifts generally include Saturday and Sunday with weekdays off.
• CA Food Handler card required within 30 days of hire (or provide proof of current card).

Job Tasks

Operations & Guest Experience

• Serve as Manager on Duty; oversee closing, security, emergency response, and guest services.
• Perform all Front Desk functions: lane assignments, rental equipment, cash handling/transactions, ensuring leagues start on time, greeting guests, answering questions, handling escalated complaints, making PA announcements, and notifying mechanics/pin chasers of pinsetter malfunctions.
• Ensure maximum lane and equipment utilization; maintain daily operating records and station guides (in partnership with the Director and Food & Beverage Manager).
• Coordinate party and event schedules across departments and with fellow MODs; ensure staffing levels meet event needs.
• Promote and sell corporate and individual parties, group parties, and special programs; serve as on-site host as needed.
• Oversee daily facility maintenance; partner with Maintenance on housekeeping standards; inventory and order supplies.
• Other duties as assigned.

Safety, Compliance & Training

• Lead all safety training (e.g., fire extinguisher use, evacuations, incident reporting); maintain comprehensive training logs.
• Serve as the departments Safety Representative; ensure day-to-day operations meet all safety standards and policies.
• Develop, recommend, and implement policies, systems, procedures, and station guides; ensure consistent adoption across teams.
• Other duties as assigned.

People Leadership

• Oversee, supervise, train, motivate, coach, counsel, and assist Bowl Manager with the discipline of staff across Front Desk, Guest Services, and Party Hosts.
• Conduct interviews and make hiring recommendations to the Director, Boardwalk Bowling Center.
• Uphold performance, grooming, and customer service standards; build a team-oriented culture focused on service excellence.
• Schedule and coordinate staff for daily operations and special events; cross-train team members for coverage and growth.
• Oversee employee programs and actively participate in Guest Service Committee and Boardwalks Best Program.
• Keep staff updated on special events and promotions.
• Establish and maintain cooperative relationships with other departments of the company.
• Maintain professional conduct in the office.
• Other duties as assigned.

Financial & Administrative

• Partner with bookkeeping on: tips accounting, daily cash/account reconciliation, verifying shift paperwork, collecting and posting daily sales reports; administer lottery machines.
• Serve as a backup payroll administrator as needed.
• Other duties as assigned.

Relationships

• Internal: All levels of Santa Cruz Seaside Company team members.
• External: High level of Guest interaction, vendors, and community representatives.

Qualifications

Training and Experience

• Minimum: 5+ year of supervisory experience in a Bowling Center or closely related guest services environment.
• Preferred: Experience leading multi-unit recreation/entertainment operations (bowling/attractions, F&B, pro shop) and coordinating cross-functional events.

Knowledge, Skills and Abilities

• Knowledge of supervisory principles and training best practices.
• Ability to plan, organize, supervise, evaluate, and motivate a diverse team.
• Ability to learn, apply, and explain Company policies and procedures.
• Strong guest-service orientation; able to build rapport quickly and resolve complaints with tact and sound judgment.
• Demonstrated ability to:
• Enforce safety and security standards; make prompt, fair, and firm decisions as MOD.
• Increase sales in corporate and individual parties, groups, and events.
• Develop and implement policies, procedures, and station guides; train staff accordingly.
• Solve complex operational and guest-service challenges.
• Perform basic math, make change, and operate an electronic cash register.
• Use computers to access email and generate reports; working knowledge of Microsoft Office and Filemaker.
• Maintain high standards of appearance for facilities and employees.
• Communicate clearly and concisely, both orally and in writing.
• Ability to obtain a CA Food Handler card within 30 days of hire.
• Ability to use a POS system and cash handling systems.
• Prepare work requests when needed.

Physical Requirements

• Ability to see and read agreements, documents, and correspondence.
• Ability to hear normal conversations in person and by phone.
• Ability to walk and stand for up to 7 hours per shift.
• Ability to remain on feet and move continuously throughout a large, multi-department facility during shifts, including walking between bowling lanes, front desk, party rooms, restaurant, bar, pro shop and back of house areas.
• Ability to climb stairs and navigate tight or crowded spaces, including during emergency response situations.
• Ability to bend, stoop, kneel, crouch, and reach to inspect facilities, retrieve supplies, assist guests or team members, and perform safety checks.
• Bimanual dexterity and hand-eye coordination sufficient to operate POS terminals, handle cash, write incident reports, complete logs, and use office equipment.
• Ability to work in a loud, fast-paced environment with background noise from bowling lanes, music, and crowds, and to communicate clearly under those conditions.
• Visual acuity sufficient to monitor guest areas, safety conditions, lane activity, and facility operations, both near and at a distance.
• Ability to respond quickly to emergencies, including evacuations, guest incidents, and safety hazards, which may require rapid movement and sustained physical activity.
• Ability to work varied shifts including late nights, and to maintain focus and alertness during extended operational hours.
• Ability to lift, carry, push, and/or pull items up to 20 pounds occasionally.
• Ability to use a standard computer terminal.

Licenses / Insurance

• May need to possess and maintain a valid U.S. drivers license. If so, DMV printout required.
• Required to maintain automobile liability coverage with a minimum of $15,000.00 bodily injury one person / $30,000.00 bodily injury total accident / $5,000.00 property damage coverage per Californias minimum liability insurance requirements.

Testing

• Upon Offer or Hire
• Reference Check
• Criminal Background Check
• Drug Screen