Manager, Application Administration (University of Saint Francis (Fort Wayne, Indiana))

Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes.

LOCATION - University of Saint Francis

OPEN to Relocation as well (Relocation $$$ offered)

Our Ellucian Managed Services team is seeking to hire a Manager, Application Administration at University of Saint Francis in Fort Wayne.

The University of Saint Francis is a Catholic institution with a strong focus on liberal arts and health sciences. Its mission-driven culture, commitment to student success, and values-based environment play a critical role in shaping the success of the College and the impact of its technology initiatives.
 
The Manager, Application Administration provides leadership and oversight for a team responsible for delivering functional and technical services across the University’s portfolio of business applications. This includes the ERP system (Colleague - Student, Finance, Financial Aid, Human Resources, and Admissions), the LMS (Canvas), and other integrated enterprise applications supporting the campus community.

This role directs both on-site and remote team members including analysts, system administrators, database administrators, and functional specialists to advance the effective use of institutional applications and data assets. The Manager is accountable for the administration, optimization, and strategic implementation of both SaaS and on-premises solutions, with a strong emphasis on the Colleague SaaS ERP environment. Key responsibilities include overseeing system performance, upgrades, integrations, data integrity, and user access, while ensuring a seamless and efficient user experience across departments.
 
The Manager works closely with campus stakeholders to align application services with the University’s mission, departmental priorities, and institutional goals. The position is reported directly to the Chief Information Officer (CIO).
 
Where you will make an impact

• Ensure the effective and efficient use of all Colleague SaaS functionalities across departments, driving adoption, optimization, and alignment with institutional goals.
• Leverage experience with Colleague ODS and/or Insights to support data-driven decision-making, reporting, and operational effectiveness.
• Lead application-related projects including system enhancements, integrations, data migrations, and new module implementations.
• Document and recommend changes for current business processes and procedures, including the functional program intent, and features; data input, processing, and output requirements; internal, external constraints, and controls. 
• Communicate program design and specifications to technical teams and end users and to integrate suggested changes and recommendations into these specifications.
• Oversee planned changes to production environment, documenting risk, developing, and executing test plans and confirming changes are successfully implemented and supported.  
• Manage resource persons providing technical and functional assistance and priorities by responding to requests for service or unplanned service disruptions and communicating with administrative departments and support teams.  
• Implement standardized IT procedures and ensure that technical documentation and training programs are current to ensure continuity of program operations.
• Promote communication between customers and team members by holding regular meetings and preparing all required status reports. 

What you will bring

• 3 or more years of experience in leadership role for higher education enterprise applications 
• Record of accomplishment, innovation, and successful system implementations (particularly cloud systems)
• Team leadership experience and able to gain and keep client trust.
• Project planning and able to manage change across the enterprise systems
• High degree of creativity with a “can-do” attitude; display high degree of professionalism.
• Strong team building and excellent interpersonal skills.
• Excellent written and verbal communication skills

Extra credit

• Experience with Ellucian Colleague or Banner and related applications and systems
• Experience with Ellucian Colleague Operational Data Store (ODS)
• Experience with Argos reporting solution
• Experience with Ellucian Recruit or similar CRM 
• Experience with automation and workflow systems
• Working Knowledge of Ellucian Insights, and Data connect tools
• Technical writing and training experience 

• Comprehensive health coverage: medical, dental, and vision  
• Flexible time off  
• Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
• 401k w/ match & BrightPlan - to help you save for the future
• Parental Leave
• 5 charitable days to support the community that supports us
• Telemedicine
• Wellness
• Headspace Care (mental health)
• Wellbeats (virtual fitness classes)
  
  • RethinkCare & Wellthy– caregiver support
  • Diversity and inclusion programs which provide access to internal employee resource groups  
• Employee referral bonuses to encourage the addition of great new people to the team
• We Foster a learning culture with:
  • Education Assistance Program
  • Professional development opportunities
  • LinkedIn Learning

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