Manager, Apple Store Online Digital Project Management

Apple, Inc.

Austin, TX

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JOB DETAILS

SKILLS

Apple, Artificial Intelligence (AI), CSS (Cascading Style Sheet), Call Centers, Certified ScrumMaster, Cross-Functional, Customer Support/Service, Diversity, Ecosystems, Finance Software, Functional Programming Languages, Leadership, Order Management, Order/Customer Fulfillment, Organizational Skills, Project Management Professional (PMP), Project/Program Management, Retail, Retail Management, Risk, Sales, Software Development Lifecycle (SDLC), Storytelling, Team Lead/Manager, Technical Strategy, Telephony, Truck Driver, Video Chat, Voice Applications, Voice Chat, eCommerce

LOCATION

Austin, TX

POSTED

3 days ago

**Role Number:** 200658172-0157**Summary**Imagine what you could do here! The people here at Apple don't just create products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.Here on the Apple Store Online team, we are responsible for Apple's largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.Our Customer Systems and Support (CSS) team within ASO is responsible for partnering cross functionally to deliver scalable, efficient, and customer centric processes and technology solutions to our Retail Customers and global network of Call Center Specialists. We are chartered with rethinking the shopping experience and the assisted sales touch-points we have throughout the customer journey, spanning Voice/Chat systems, Payments, Customer Care, Delivery, Fulfillment and many other Digital Programs.**Description**As a Project and Program leader, you will lead a team of senior project managers responsible for Apple's most complex, high-impact initiatives across Retail Online and the global Retail Contact Center ecosystem. You will shape direction, elevate performance, and build the systems, people, and partnerships that enable world-class delivery.You are a strategic operator and inspirational people leader - someone who thrives in complexity, brings clarity to ambiguity, and mobilizes teams toward ambitious outcomes. You know how to influence without authority, build deep trust across functions, and drive alignment at senior levels. You balance decisiveness with empathy, ensuring that teams feel both challenged and supported.**Minimum Qualifications**+ 10+ years of experience leading complex, cross-functional programs in technology, eCommerce, or Contact Center environments.+ 5+ years of proven success managing and developing teams or managers, with a focus on driving clarity, accountability, and measurable business outcomes.+ Demonstrated ability to influence at all levels of an organization, whether with a peer or senior/exec level leadership.+ Deep strategic and technical knowledge in eCommerce and/or Contact Center technologies (ex. payments/financing applications, order maintenance tools, fulfillment and order management, Agentic AI solutions, telephony/chat/video systems and infrastructure).**Preferred Qualifications**+ Deep understanding of the Software Development Life Cycle (SDLC) and strong technical fluency in contact centre and enterprise systems.+ Known for building trusted cross-functional relationships and influencing outcomes without direct authority.+ Uses data and insight to frame risk, surface opportunities, and guide decision-making.+ Anticipates issues, acts with urgency, and rallies teams to navigate ambiguity with clarity and focus.+ Exceptional communication and storytelling abilities across all organizational levels.+ PMP or Certified Scrum Master preferred; Master's degree or equivalent experience a plus.+ Models inclusion, curiosity, and respect for diverse perspectives - reflecting Apple's values in daily leadership.Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant ( .

About the Company

Apple, Inc.

We bring amazing people together to make amazing things happen.

We’re a diverse collection of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. The people who work here have reinvented entire industries with the Mac, iPhone, iPad, and Apple Watch, as well as with services, including iTunes, the App Store, Apple Music, and Apple Pay. And the same passion for innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it.

About Apple

There’s a place here for every kind of brilliant. Everyone here is an innovator, or an innovator-to-be, no matter what your team or your role. So bring your passion, courage, and original thinking and get ready to share it, because every new product, service, or feature we invent is the result of people working together to make each others’ ideas stronger. Innovation at this level depends on people who represent the variety of the human experience and inspire us with their own fresh perspectives. Together, we’ll do amazing work that can make a difference in people’s lives. Including your own. Learn more about working at Apple.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Computer/IT Services

FOUNDED

1976

WEBSITE

https://www.apple.com/jobs