Manager, Ancillary Application Solutions

Manager, Ancillary Application Solutions

The Manager, Ancillary Application Solutions is a leadership position responsible for the planning, implementation, optimization, and overall management of ancillary clinical applications within the organization. This includes management of hundreds of clinical software applications used in critical areas such as Radiology, Cardiology, Neurology, Pulmonary and Lab. The position demands a blend of technical expertise, healthcare domain knowledge and leadership skills. Building productive relationships with software vendors and monitoring vendor performance are key elements of this role.

This role ensures that software application solutions and supporting infrastructure align with the organization's strategic goals, enhance operational effectiveness, and deliver exceptional end-user experiences. The manager will build relationships with executive and clinical leaders and lead a team of application analysts to collaborate with stakeholders and leaders including physicians and nurses. The Manager, Ancillary Applications will serve as the primary point of contact for all matters concerning ancillary applications. This role does not include oversight of EMR applications but will work closely with EMR Management.

Responsibilities

• Strategic Leadership and Planning: Develop and execute a strategic vision for ancillary application solutions in partnership with executive leadership and key stakeholders. Assess current application landscape, identify gaps, and create actionable roadmaps for enhancements and transition to cloud.
• Project Management: As needed, serve as Project Manager for the full project lifecycle of ancillary application initiatives, from requirements gathering and vendor selection to deployment and post-implementation review. Ensure projects are completed on time, within scope, and on budget.
• Team Leadership and Development: Recruit, train, motivate, and evaluate a high-performing team of analysts. Foster a culture of continuous improvement, innovation, and professional growth.
• Stakeholder Engagement: Serve as the primary liaison between IT, business operations, clinical teams, and external vendors. Facilitate transparent communication, manage expectations, and drive consensus on solution priorities.
• Solution Design and Integration: Guide the selection, implementation and integration of ancillary applications to ensure seamless interoperability with core business and clinical platforms.
• Operational Support and Optimization: Establish robust support processes for application maintenance, troubleshooting, and user training. Continually assess performance metrics and drive initiatives to maximize application efficiency and effectiveness.
• Vendor Management: Oversee relationships with third-party software vendors and service providers. Negotiate contracts, monitor service levels, and ensure compliance with organizational goals and regulatory standards.
• Risk Management and Compliance: Ensure all ancillary applications adhere to internal policies, industry regulations, and data security best practices. Proactively address potential risks and foster a secure operating environment.
• Budgeting and Resource Allocation: Develop and manage annual budgets for ancillary applications, including staffing, licensing, and infrastructure costs. Optimize resource allocation to achieve maximum value

Technical Expertise

• Deep understanding of managing the full lifecycle of ancillary applications, systems integration, data security, and emerging trends in ancillary technologies.
• General understanding of server environments, cloud hosting and networking to facilitate cross functional trouble shooting.
• Familiarity with major clinical vendor software platforms
• Understanding of clinical processes and workflow along with ability to translate technical concepts into solutions with clinical value.
• Familiarity with project management tools and methodology.

Education and Experience

• Education: Bachelor's degree required. Bachelor's degree in Nursing and licensed RN preferred.
• Experience: Minimum 5 years implementing and supporting applications and technology solutions, with at least 3 years in a lead or managerial role. Experience with ancillary clinical applications is strongly preferred.