The Manager, Americas Shared Services, leads a team of Tier 1 HR Generalists delivering operational People & Culture services across the Americas.
They oversee daily service delivery, manage team performance, and serve as an escalation point for complex HR issues.
Responsibilities include recruiting, coaching, and developing a diverse team, ensuring compliance with labor laws, and maintaining service standards through data-driven insights and automation.
They partner with stakeholders to improve processes, drive continuous improvement, and implement technology solutions.
The role requires strong HR operations experience, knowledge of labor regulations, and leadership skills.
Success is measured by SLA adherence, customer satisfaction, HR data accuracy, automation impact, and team engagement.
Qualifications include a relevant degree, 5+ years HR shared services experience, and proficiency with HRIS and analytics tools.