Manager

At ACHC, we are committed to improving the health and well-being of our communities. As a Federally Qualified Health Center and licensed primary care clinic, we provide comprehensive medical and dental services, along with specialized care in Chiropractic, Internal Medicine, Neurology, Pediatrics, Psychology, Podiatry, and Optometry. With clinics located across Fresno, Kings, and Tulare counties, our team works together to deliver accessible, high-quality care to every patient.

SUMMARY

The Site Manager provides operational leadership for an assigned clinic site(s), ensuring safe, efficient, and high quality daily operations. This role oversees patient flow, supervises staff, partners with clinicians, ensures compliance, manages resources, and drives a positive patient experience. The Site Manager executes organizational initiatives and is responsible for achieving site level performance standards. This role may oversee multiple clinic sites or a single high volume locations. Occasional travel is required.

RESPONSIBILITIES

Operational Leadership & Workflow Management

• Oversee all daily clinic operations to ensure efficient patient flow and timely service delivery.
• Lead daily huddles; communicate updates, workflow changes, expectations, and organizational priorities clearly.
• Proactively resolve operational barriers.
• Ensure exam rooms, workspaces, and equipment are prepared and maintained to standards.
• Monitor service issues and escalate complex concerns promptly.

Staff Leadership & Performance Management

• Develop staff schedules, manage coverage, approve timecards, and ensure staffing levels meet operational needs.
• Select, interview, and hire employees within approved staffing plans.
• Coach, evaluate, and manage staff performance, including corrective action with HR support.
• Foster a positive, collaborative, and high performing environment.

Patient Experience & Communication

• Monitor patient wait times, flow, and satisfaction indicators; take action to maintain an excellent patient experience.
• Promote consistent service behaviors, communication standards, and effective service recovery.
• Maintain strong, professional communication with clinicians and support their operational needs.

Compliance, Safety & Quality

• Serve as site lead for team adherence to clinic policies, HIPAA, HRSA, OSHA, and health plan requirements, and all Federal and State regulatory standards.
• Promote consistent compliance with policies, procedures, and proper documentation standards.
• Track quality measures, identify performance gaps, and develop corrective plans.
• Oversee compliance with all regulatory safety standards related to employee and patient safety, including adherence to environment of care requirements.
• Maintain Emergency Management readiness and lead preparedness activities for the clinic(s).

Financial & Resource Management

• Oversee inventory, routine supply ordering, and resources used to minimize waste.
• Monitor expenses within approval thresholds and identify cost saving opportunities.
• Support financial performance through efficient operations and staffing.

Facility, Vendor & Environmental Coordination

• Coordinate facility maintenance, vendor services, custodial functions, and equipment servicing.
• Oversee the physical clinic environment to maintain clean, well kept, and patient ready facilities, equipment, and workspaces.

Process Improvement & Implementation

• Implement new workflows, initiatives, and organizational changes and train staff accordingly.
• Identify opportunities to improve efficiency, patient experience, and operational effectiveness.

Administrative Duties

• Review and reconcile daily deposits (cash/check) and ensure accuracy.
• Manage email and calendar priorities; respond to messages and calls promptly.
• Schedule and lead monthly team meetings.
• Monitor key performance indicators, quality metrics, patient satisfaction, and other clinic metrics; and facilitates meeting goals and expectations.

Other Duties

• Maintain confidentiality of sensitive information.
• Document workflows and participate in policy and procedure updates.
• Availability outside standard business hours as operational needs arise.
• Perform other duties as assigned.

EDUCATION/EXPERIENCE

• High school diploma or equivalent.
• Bachelor's degree (B.A.) from four-year college or university preferred.
• Minimum two years management experience and/or training; or equivalent combination of education and experience.

SKILLS

• Excellent organizational and interpersonal communication skills.
• Demonstrated ability to manage multiple priorities.
• Human Resources experience in hiring, supervision, and performance reviews.
• Using healthcare software and computer systems
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and clinicians.
• Must convey a professional demeanor.
• Must be able to act calmly and effectively in a busy or stressful situation.
• Ability to communicate effectively in the English language in person, by phone and in writing.
• Requires adherence to all policies and procedures, including standards for safety, attendance, punctuality and personal appearance.
• Must be able to establish and maintain effective working relationships with managers and peers.

PHYSICAL/COGNITIVE REQUIREMENTS

The physical and cognitive demands listed below represent essential functions of this position and are required with or without reasonable accommodation:

• Hearing: Sufficient to engage with patients and staff in person and by telephone.
• Speaking: Clear verbal communication to convey medical and operational information.
• Vision: Visual acuity adequate for reading printed materials and viewing electronic screens.
• Cognitive Abilities: Aptitude to complete tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for decision-making, problem-solving, and comprehending.
• Motor Function & Mobility:
• Ability to move within the work environment to complete tasks and interact with others.
• Occasional lifting and carrying of items up to 10 pounds without assistance.
• Frequent standing, sitting, bending, reaching, and other movements typical of a standard workday.
• Regular use of hands and fingers for typing, writing, operating tools or equipment, and handling materials.
• Some pushing and pulling required during daily tasks.

BENEFITS

• 403(B) matching
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Vacation Pay
• Sick Pay

EEO Statement:

Aria Community Health Center is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Aria Community Health Center participates in E-Verify.