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Manager, Aircraft Maintenance Operations, Amazon Air

Amazon.com Inc

Erlanger, KY

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JOB DETAILS
SKILLS
Aircraft Maintenance, Artificial Intelligence (AI), Automation, Aviation Industry, Best Practices, Communication Skills, Communications Protocols, Customer Experience, Emerging Technology, Maintenance Services, Network Administration/Management, Network Integration, Operational Improvement, Operational Strategy, Operations, Operations Management, Presentation/Verbal Skills, Process Improvement, Reporting Dashboards, Technical Strategy, Time Management, Time Tracking, Trend Analysis, Vehicle Fleets
LOCATION
Erlanger, KY
POSTED
7 days ago

Are you ready to lead the transformation of aircraft maintenance operations through Generative AI and emerging technology?

Join Amazon AIR"s Network Control Center Maintenance Operations team (MXO) and shape the future of how a global fleet is maintained, optimized, and scaled.

Amazon AIR is seeking a Manager, Aircraft Maintenance Operations to drive operational excellence at the intersection of aviation expertise, AI/ML innovation, and data-driven strategy. In this role, you won"t just manage maintenance operations, you"ll architect the next generation of tools, processes, and best practices that keep Amazon"s air network moving safely and efficiently. The Maintenance Operations team (MXO) is rapidly evolving, incorporating GenAI-powered analytics, real-time fleet health monitoring, and intelligent automation to move from reactive maintenance to predictive, insight-driven operations.

This is a rare opportunity to lead - not just use - AI-enabled transformation in aviation maintenance at global scale.

This role supports Amazon Air"s 24/7 Network Control Center. Flexibility to work rotating shifts, including nights, weekends, and holidays, may be required as business needs evolve.

Key job responsibilities

  • Oversee daily maintenance operations workflow, ensuring effective communication and coordination between maintenance providers and network operations
  • Manage real-time operational decisions regarding maintenance events, aircraft swaps, and recovery scenarios to minimize network disruption and maintain schedule integrity
  • Develop and drive real-time fleet health monitoring strategies and technical readiness assessments for the Amazon Air global fleet
  • Drive implementation of AI/ML technologies to enhance operational maintenance strategies, leveraging GenAI tools to synthesize data and surface actionable insights
  • Serve as primary contact for maintenance-related communications, developing protocols to manage service impacts and customer experience
  • Create data-driven strategies to maximize maintenance On-Time Performance
  • Develop and document lessons learned to continually improve maintenance operations across the network
  • Champion adoption of approved AI solutions within daily workflows - evaluating emerging tools, leading pilot efforts, and providing feedback that shapes continuous process improvement

A day in the life

As a Aircraft Maintenance Manager, you"ll review fleet health dashboards, lead operational calls briefing stakeholders on aircraft status and recovery plans, and make real-time decisions during AOG events to protect network integrity. You"ll coordinate with carrier Maintenance Control teams and external providers, analyze maintenance trends using AI-enabled tools to drive proactive strategies, and document lessons learned. Throughout the day, you"re the senior voice translating complex technical situations into clear guidance - operating at the intersection of aviation expertise and emerging technology.

About the Company

A

Amazon.com Inc

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
COMPANY SIZE
10,000 employees or more
INDUSTRY
Retail
FOUNDED
1994
WEBSITE
http://Amazon.com/militaryroles