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Overview
Manager, Access Services, leads and inspires a team dedicated to delivering exceptional library experiences and unparalleled access to library collections. Centering the needs of library users, this role ensures a seamless, high-quality user experience across multiple access points, including in-person and virtual services, and collection maintenance. The Manager champions a culture of inclusivity, collaboration, and continuous improvement-motivating, coaching, and developing staff to reach their full potential. Key responsibilities include setting clear performance expectations, providing ongoing feedback, and fostering professional growth through regular performance management and development opportunities. The Manager actively assesses and enhances service quality by suggesting data-driven improvements, refining workflows, and adopting innovative technologies. As a member of the Access Services Leadership Team, the Manager models outstanding communication, supports staff well-being, and ensures consistency in service delivery, policy interpretation, and procedural adherence. This role also collaborates broadly-engaging with campus partners, vendors, and professional organizations-to amplify the impact of library services and contribute to the excellence of Yale's collections and research support. Position may provide multi-site support based on operational need.
This is a 2nd shift position including one weekend day.
Specific schedule to be determined at time of hire.
Staff Development
Leading, motivating, coaching, and developing staff to deliver exceptional service.
Setting clear performance expectations, providing ongoing feedback, and fostering professional growth through regular performance management and development opportunities.
Supporting staff well-being and modeling outstanding communication.
Championing a culture of inclusivity, collaboration, and continuous improvement in alignment with Yale Library Strategic Directions & Staff Values.
User Experience & Service Quality Enhancement
Ensuring a seamless, high-quality user experience across multiple access points, including in-person and virtual services, and collection maintenance.
Actively assessing and enhancing service quality by suggesting data-driven improvements, refining workflows, and adopting innovative technologies.
Ensuring consistent service delivery, policy interpretation, and procedural application while resolving escalated customer service issues to uphold quality standards.
Collaboration & Strategic Engagement
Collaborating with campus partners, vendors, and professional organizations to advance and amplify the impact of library services.
Engaging broadly to contribute to the excellence of collections and research support.
Participating in committees, projects, and professional activities.
Required Skills and Abilities
Leadership and Team Management: Ability to supervise, mentor, and coach staff effectively, fostering collaboration and professional growth while managing performance and promoting a positive, inclusive work environment.
Strategic Planning and Project Coordination: Skill in managing priorities, coordinating multiple projects, services and workflows, and ensuring deadlines in a complex organizational setting.
Communication and Interpersonal Skills: Excellent oral and written communication skills, with the ability to articulate policies, engage stakeholders, and build relationships across departments and with campus partners.
Analytical and Problem-Solving Ability: Strong analytical skills for assessing service quality, interpreting data, and making informed decisions to improve processes and resolve escalated issues effectively.
Commitment to Service Excellence and Innovation: Demonstrated ability to deliver outstanding public services, adapt to change, and innovate in response to evolving user needs and organizational priorities.
Preferred Skills and Abilities
Preferred candidates will bring experience in academic libraries, cultural heritage institutions, or higher education settings, along with expertise in access services functions such as circulation, resource sharing, and interlibrary loan.
Strong leadership expertise within unionized environments, and a demonstrated commitment to diversity, equity, and inclusion are highly valued.
Physical Requirements
This position requires lifting boxes weighing up to 40 pounds, pushing loaded cards, and exposure (with appropriate personal protective equipment) to moldy and dusty collections.
Principal Responsibilities
Job Posting Date
04/07/2026
Job Category
Manager
Bargaining Unit
NON
Compensation Grade
Administration & Operations
Compensation Grade Profile
Supervisor; Senior Associate (23)
Salary Range
$65,000.00 - $101,000.00
Time Type
Full time
Duration Type
Staff
Work Model
On-site
Background Check Requirements
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.
Health Requirements
Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.
Posting Disclaimer
Salary offers are determined by a candidate's qualifications, experience, skills, and education in relation to the position requirements, along with the role's grade profile and current internal and external market conditions.
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department.
The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual's sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.
Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).
Note
Yale University is a tobacco-free campus.