Sign upLog in

Management Analyst

Veterans Benefits Administration

Hartford, CT

Apply
JOB DETAILS
SKILLS
Analysis Skills, Audiovisual, Auditing, Benchmarking, Budget Management, Conduct Studies, Data Analysis, Data Entry, Department of Veterans Affairs, Documentation, Documentation Review, Federal Government, Government, Human Resources, Leadership, Legal, Metrics, Microsoft Visual Basic for Applications (VBA), Office Management, Onboarding, Operational Audit, Operations Management, Operations Security (OPSEC), Peace Corps, Physical Demands, Policy Development, Procedure Development, Process Development, Process Improvement, Qualitative Analysis, Quantitative Analysis, Reporting Skills, Resource Management, Sales Closing Skills, Statistical Programming Languages, Statistics, Training/Teaching, Trend Analysis, United States Citizen, Visual Programming, Volunteer Experience
LOCATION
Hartford, CT
POSTED
1 day ago
Summary

The Northeast District (NED) Office is in St. Louis, MO and is responsible for providing effective, efficient, economical direction, control and operation of the VBA's program of benefits and services for Veterans and their dependents at the Regional Offices within the District's geographical area of jurisdiction. As a Management Analyst, you will perform a variety of analytical, planning, evaluative and advisory work.

Learn more about this agency

Duties

Help

The primary purpose of this position is to provide NED office management with expert, objectively based information for making decisions on program operations. The Management Analyst is responsible for the following duties but are not limited to:

  • Reviewing, analyzing, and evaluating reports and statistics to advise on trends, out-of-line situations, and anticipated needs.
  • Conducting management audits, surveys, and systematic reviews of operations to ensure that established policies, practices and procedures are effectively implemented.
  • Assembling workload data, work measurement data and work program data including the development of budget estimates, resource allocations and other District needs.
  • Providing written reports of all findings including recommendations, as required by District Management or as otherwise directed.
  • Reviewing documents, reports, and/or applications for omissions and inconsistencies, and ensures data entry is complete and accurate.
  • Preparing graphs, charts, and other audio-visual displays depicting program information and statistics for use in training, management briefings, and information dissemination activities both within and outside of the ROs.
The duties described above are the full performance GS-13. If selected at the lower grade, GS-12 the incumbent will serve in a developmental assignment which is designed to provide the knowledge, skills, abilities, and experience to perform the full range of routine and non-routine assignments with a high level of independence. Works under closer than normal supervision and with more specific guidance. Assignments become progressively more difficult until the full-performance level is reached.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Full time, Monday through Friday, 8:00 am - 4:30 pm, Central Standard Time

Compressed/Flexible: Not Available

Telework: No

Virtual: This is not a virtual position.

Position Description/PD#: Management Analyst, GS-12: 41302A; GS-13: 41301A

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Not required

Bargaining Unit: No

Requirements

Help

Conditions of employment

As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
  • your performance and conduct;
  • the needs and interests of the Agency;
  • whether your continued employment would advance organizational goals of the Agency or the Government; and
  • whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Additional Conditions of Employment are as follows:
  • You must be a U.S. Citizen to apply for this job
  • Selective Service Registration is required for males born after 12/31/1959
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
  • Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:06/29/2026.

TIME-IN-GRADE REQUIREMENT: As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement.
  • For a GS-12 position you must have served 52 weeks at the GS-11 level.
  • For a GS-13 position you must have served 52 weeks at the GS-12 level.
  • If you are a current VBA employee outside of the commuting area seeking reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-12 (or higher) and the promotion potential of your current position must be at least GS-12.


The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below:

GS-12 Grade Level:

Specialized Experience: Applicants must have one (1) year of specialized experience equivalent to at least the GS-11 grade level or higher in the normal line of progression for the occupation in the organization. Specialized experience is defined as applying quantitative and qualitative techniques to analyze, evaluate and measure the effectiveness and efficiency of VBA field operations. This experience includes but is not limited to: collecting and organizing program or operational data; performing basic quantitative and qualitative analyses using statistical and analytical techniques; assisting in the preparation of evaluation metrics to measure the effectiveness and efficiency of field or organizational operations; supporting the identification of process bottlenecks by gathering and reviewing relevant data; participating in the development of recommendations to improve program outcomes; and assisting with compiling analysis results into reports and presentations for management review. Experience may also include supporting senior analysts in conducting operational studies, drafting sections of reports, and helping to implement approved process improvements.

There is no educational substitution for the GS-12 level.

GS-13 Grade Level:

Specialized Experience: Applicants must have one (1) year of specialized experience equivalent to at least the GS-12 grade level or higher in the normal line of progression for the occupation in the organization. Specialized experience is defined as applying quantitative and qualitative techniques to analyze, evaluate and measure the effectiveness and efficiency of VBA field operations. This experience includes conducting studies, analyzing results and making recommendations concerned with program operations; independently collecting, organizing, and interpreting quantitative and qualitative data using a variety of statistical and analytical methods; utilizing software tools to generate and present quantitative analysis and reports; designing and applying evaluation metrics and benchmarks to assess the effectiveness and efficiency of program or field operations; identifying operational bottlenecks and inefficiencies through comprehensive data analysis; and developing and implementing data-driven recommendations to improve processes and outcomes. Experience also includes compiling analytical results into clear and comprehensive presentations for leadership, preparing formal written reports, and communicating actionable recommendations to management and stakeholders to enhance organizational performance.

There is no educational substitution for the GS-13 level.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements: The work is mostly sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; and carrying of light items, such as papers or books.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at

Education

There is no educational substitution for the GS-12 or GS-13 level.

Additional information

The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting your current position, grade level, and duty location) and be found well-qualified (having a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP),

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. (

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.



Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

About the Company

V

Veterans Benefits Administration