Management Analyst Associate - Business Tax Associate

Management Analyst Associate - Business Tax Associate

Salary

$22.84 - $42.76 Hourly

Location

City Hall, 900 East Broad Street, Richmond, VA

Job Type

Full-Time Permanent

Job Number

25M00000726

Department

Finance

Opening Date

07/21/2026

Closing Date

8/7/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Are you Richmond R.E.A.D.Y? Respect. Equity. Accountability. Diversity…YOU!!!

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• Tuition Assistance Program

Description

The Business Tax Associate performs professional analytical, administrative, and program support work for the City's Business Tax programs. The position requires substantive knowledge of state and local business tax laws, including Business License, Business Personal Property, Admissions, Lodging, Transient Occupancy, and Meals Tax. The incumbent provides analysis related to customer issues, program processes, and legislative changes; supports billing operations; conducts data gathering and reporting; assists with procedure and policy development; maintains records; and serves as a backup leader for the Business Tax team. Work includes operational and financial analysis, coordination with internal and external stakeholders, and performance of administrative functions to support program effectiveness.

This position is considered an Essential Personnel, which means that the incumbent is required to work when the City is closed due to public emergencies, critical or hazardous conditions or inclement weather.

Duties include but are not limited to

Key Responsibilities:

Business Tax Analysis and Program Support

• Understand and apply business tax laws, ordinances, and regulations across multiple tax types.
• Conduct research and provide analysis related to complex customer inquiries, operational challenges, and business tax issues.
• Review legislative or regulatory updates and assess impacts to existing programs, processes, and services.
• Assist in the design, development, and improvement of Business Tax-related procedures and workflows.
• Prepare reports, summaries, and recommendations to support management decision-making.

Billing Operations and Quality Assurance

• Support the Revenue Billing Manager with billing-related projects, including implementation tasks and procedural coordination.
• Lead annual and statutory bill quality-check efforts to ensure accuracy, compliance, and timely processing.
• Assist with updates to billing systems, tools, and databases.

Coordinate administrative and procedural tasks required to complete billing operations.

Data Gathering, Reporting, and Performance Metrics

• Collect, compile, and analyze business tax data for reporting purposes.
• Maintain and update tracking tools and metric dashboards to support unit performance monitoring.
• Serve as a secondary point of contact for data requests, information sharing, and routine reporting needs.
• Support development of written reports, presentations, and data summaries for internal and external use.

Records Management and Administrative Coordination

• Maintain and organize departmental file systems, including creating files, preparing documentation, and sorting, scanning, and filing records.
• Conduct records maintenance activities in coordination with the Department of Finance Administrative team, ensuring compliance with retention and destruction guidelines.
• Assists with the coordination of communications, program functions, and events for the work unit.

Policy, Procedure, and Documentation Support

• Assist with drafting, reviewing, and revising business tax policies and procedures.
• Recommend improvements to ensure consistency with laws, best practices, and operational needs.
• Support dissemination of updated procedures and related communications to staff and external stakeholders.

Team Support and Lead Worker Duties

• Serve as a backup manager for the Business Tax team in the absence of the Customer Service Supervisor.
• As assigned, act as a lead worker by assigning tasks, monitoring work completion, and guiding paraprofessional or support staff.
• Assist with training coordination, onboarding, and technical support for staff members.
• Support supervisors and managers with personnel-related tasks when delegated.

Qualifications, Special Certifications and Licenses

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge (some combination of the following):

• General and special funds
• Electronic databases and related software applications
• Governmental accounting concepts
• Intermediate to advanced level mathematics and statistics as applicable to appraisal measures and assessment ratio studies
• Thorough knowledge of computer programs such as Microsoft Office Suite and Adobe Acrobat

Skills (some combination of the following):

• Analyzing and aggregating data
• Analyzing and interpreting manuals and operating procedures
• Assisting with special projects and programs
• Communicating with various internal and external departments effectively
• Communicating results of analyses and recommendations professionally and effectively with senior management and peers
• Conducting basic analyses
• Developing manuals and operating procedures as necessary
• Developing recommendations and reports
• Gathering and compiling data
• Maintaining records, data, and other information in department of focus
• Performing various administrative duties such as answering phones, ordering supplies, etc.
• Proofreading and editing
• Preparing and submitting documents related to focus area
• Working in a team environment
• Customer service
• Excellent oral and written communication

Abilities (some combination of the following):

• Multi-task
• Organize
• Plan
• Prioritize
• Problem solve
• Manage time effectively

LICENSING, CERTIFICATIONS, and OTHER SPECIAL REQUIREMENTS:

• None required

MINIMUM TRAINING AND EXPERIENCE:

• Bachelor's degree in business/public administration or field related to assignment
• Two years of paraprofessional experience in area related to assignment, such as assisting with program or project administration and management analysis
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification.

Americans with Disabilities Act Requirements

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

Physical Requirements and Working Environment: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly talk, hear, and see; frequently reach and perform repetitive motions; and occasionally stoop, kneel, crouch, stand, walk, push, pull, lift, finger, grasp, and feel. The working conditions may not include environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be sedentary, exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects.

• Internal use: HR Generalist to review.

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Veronica Kenner, by email at HR-ADA@rva.gov.

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

The City of Richmond Values Veterans. We are an official V3 Certified Company.

The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.

With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice".

The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.

01

10-point compensable veteran. You must have an existing compensable service-connected disability of 10 percent or more. Other 10-point veteran include disabled veteran or a veteran who was awarded the Purple Heart for wound or injuries received in action, veterans widow or widower who has not remarried, wife or husband of a veteran who has a service-connected disability, widowed, divorced or separated mother of an ex-service son or daughter who died in action, or who is totally and permanently disabled. Do any of these apply?

• Yes
• No

02

5-point veterans must have been discharged under honorable conditions and had one of the following: Active duty in the Armed Forces of the United States, in a war, or during the period 4/28/52-7/1/55 or active duty for more than 180 consecutive days other than for training, any part of which occurred during the period beginning 2/1/55 and 10/14/76 or active duty during the Gulf War sometime between 8/2/90 - 1/2/92 or active duty in a campaign or expedition for which a campaign badge has been authorized or active duty for which more than 180 consecutive days other than for training, any part of which occurred during the period beginning 9/11/2001 and ending on the date prescribed by the Presidential proclamation or by the law as the last date of operation Iraqi Freedom. Do any of these apply?

• Yes
• No

03

Are you a current employee of the City of Richmond?

• Yes
• No

04

Employees in this job classification are designated ESSENTIAL PERSONNEL and must be available to report to work during disasters, inclement weather, and other declared emergencies. Are you available and willing to work under these conditions?

• Yes
• No

05

Which answer best describes your highest level of education?

• High School Diploma/GED
• Some college
• Associates Degree in Business, Accounting, or related field
• Bachelors Degree in Business Administration, Finance, Accounting, or related field
• Masters/Advanced Degree
• None of the above

06

Which best describes your years of experience in business tax administration, revenue operations, or a related government finance function?

• Less than one year of experience
• One to three years of experience
• Three to five years experience
• More than five years of experience

07

Which best describes your experience managing escalated taxpayer or customer inquiries in a tax or government finance environment?

• No experience
• Beginner experience - assisted with routine inquiries under direct supervision
• Intermediate experience - independently resolved escalated taxpayer or customer issues
• Advanced experience - regularly triaged and resolved complex escalated matters and documented outcomes

08

Select all of the experiences below that you have related to business tax administration. (Check all that apply)

• Reviewing, verifying, and processing new business applications or registrations
• Processing business license renewals and account updates
• Performing compliance checks to confirm business registration, licensing, or tax filing status
• Analyzing accounts and processing corrections or adjustments in a business tax or billing system
• Monitoring required filings and reconciling accounts for business taxes (e.g., BPP, BPOL, Admissions, Meals, Transient Occupancy)
• None of the above

09

Which best describes your experience interacting with business owners, CPAs, attorneys, or other third-party representatives to resolve tax issues or secure documentation?

• No experience
• Beginner experience - assisted with basic communication under direct supervision
• Intermediate experience - independently communicated with business owners or representatives to resolve routine issues
• Advanced experience - regularly engaged with business owners and third-party representatives to resolve complex tax matters and coordinate documentation

10

Which best describes your knowledge of City ordinances, State statutes, or regulations governing business taxes or related local excise taxes?

• No knowledge
• Basic knowledge - general awareness of business tax laws and procedures
• Intermediate knowledge - applied relevant statutes or ordinances in a work setting
• Advanced knowledge - regularly interpreted and applied City/State business tax law, including advising taxpayers or staff

11

Which best describes your experience performing data quality checks, reconciling account discrepancies, and maintaining accurate audit trails in a tax or billing system?

• No experience
• Beginner experience - performed basic data entry or account lookups
• Intermediate experience - independently identified and resolved data discrepancies or reconciliation issues
• Advanced experience - led data quality reviews and ensured system accuracy and compliance with records management requirements

12

Which best describes your experience communicating complex business tax information to non-tax experts?

• No experience
• Beginner experience - occasionally communicates complex information to non-tax experts online or over the phone
• Intermediate experience - regularly communicates complex information to non-tax experts online or over the phone
• Advanced experience - regularly triaged and resolved complex escalated business tax information

13

What is your level of proficiency using Microsoft Office Suite (Word, Excel, Outlook)?

• No experience
• Beginner experience
• Intermediate experience
• Advanced experience

14

This role operates in an environment with frequent process changes, new technology implementations, and ongoing improvement initiatives. Please describe your comfort level working in a setting where procedures, systems, and expectations may evolve regularly.

Required Question

Employer City of Richmond

Address 900 East Broad Street

Suite

Richmond, Virginia, 23219

Phone (804) 646-5660

804-646-5660

Website https://www.rva.gov/