Managed Services Operations Analyst

Job Title:Managed Services Operations Analyst

Location:Fort Worth, TX |Hybrid

About the Role

SS&C Black Diamond Trust, a leading provider of Trust accounting and Managed Services, is looking for a candidate to join its Managed Services Team. The Managed Services team provides operations services to Managed Services Clients based on the determined roles and responsibilities of the Client. We provide daily, monthly,quarterlyand annual operational support to the delivery of such services using the Black Diamond Trust accounting software and coordination with 3rd party providers.  

Why Join SS&C 

SS&C combines proprietary technology with deep industryexpertiseto support complex financial and health care operations. Our teams design, implement, andoperatesolutions that help clients manage data, automate processes, and scale their businesses with confidence.

You will work with industry experts, modern platforms, and evolving technologies, gaining exposure to real-world operational challenges and large-scale enterprise environments.

How You Will Make an Impact  

• Input andmaintainfinancial and accounting data inthe Black Diamond Trust accountingsoftwareper the responsibilities defined for the Managed Service Client

• Interact on daily processes amongst the team

• Adhere to daily, monthly, quarterly, and annual procedures for processes within Managed Services

• Ensure that financial transactions are balanced and documented according to policies and procedures

• Processing, review and oversight of cash and securityactivity, including trade settlement, corporate actions, cashmovementand shadow posting

• Meet and ensure daily deadlines are met for processing and reconciliation

• Interact on operational activity with each Client

• Identifyand work withclientfor reconciliation outages

• Research, document, and handle client reported issues, provide user support to Clients and log Clientsrequests for servicesas needed toa timelyresolution

• Build,maintain, and foster positive and growing relationship with Clients

• Work closely withClientRelationship Team to understand issues andassistin resolution

• Demonstrate relentless focus onaccurateandtimelyprocessing.

• Understand Client issues and concerns and escalate asappropriate

• Build,maintain, and foster positive and growing relationships with all departments of SS&C |Black Diamond Trust, and with vendors

• Demonstrate focus on client operational needs

• Communicate effectively and professionally

Workflow Management

• Actively manage assigned work andassistwith assigned work of others as needed

• Actively manage issues for resolution,assistteammates withissuesor escalate asappropriate

• Actively manageworkloadto support teammates

Knowledge Management

• Take a proactive approach to learning,documentandlessons learned

• Use established policies and procedures to process within guidelines andidentifyareas of improvement orefficiencies

• Be a subject matter expert on team tasks

Required Experience 

• Experience in a deadline driven, operational environment

• Superior customer service skills

• Excellent analytical/problem solving capabilities

• Experience learning new processes and systems quickly

• Experience working with minimal supervision in a team environment

• Experience writing,understandingand applying document processes

• Experience creating and following a prioritized workload andmaintainorganization

• Excellent verbal and written communication skills

• Excellent computer skills, including Word, Excel, and Outlook

• Experience with security processing

• Experience and understanding of publicly traded securities

• Experience with cash processing

• Experience and understanding of funds movement processes and deadlines

What Sets You Apart(qualifications)

• Understanding ofTrust Operations, Financial Markets, Securities Industry, Retirement Industry, Charitable Giving and Banking

• Experience usingInnoTrustin a Managed Services capacity

• Experience with Black Diamond

• Experience with Advent ACD

• Experience with shadow posting

• SQL knowledge