Communication Skills, Documentation, English Language, ITIL (IT Infrastructure Library), Incident Management, Interpersonal Skills, Leadership, Organizational Skills, Presentation/Verbal Skills, Writing Skills
LOCATION
Franklin Park, IL
POSTED
30+ days ago
Required Skills: 10+ Year experience Ability to work in 24X7 shift model ITIL certified. Have handled Major Incidents independently. Excellent English written and verbal communication skills. Ability to interact with multiple stakeholders. Ability to take decisions in a hostile environment. Declaring and overseeing the major incident management process and team members Driving and tracking the incident resolution through support engagement and coordination Documenting and communicating the incident status, impact, and actions to stakeholders and senior leadership Ability to coordinate with people across the geographies