Job Description

Maintenance Worker / Maintenance Technician

Position Summary

The Maintenance Worker is responsible for performing general maintenance and repair tasks throughout the hotel, including guest rooms, public spaces, and back-of-house areas. This role supports the Maintenance Supervisor by completing preventative maintenance (PMs), responding to maintenance work orders, and performing repairs such as painting, basic plumbing, electrical, and general upkeep to maintain the hotel's appearance, safety, and functionality.

Reporting Structure

Reports to: Maintenance Supervisor / Engineering Supervisor

Essential Duties and Responsibilities

Work Orders

• Respond to and complete assigned maintenance work orders in a timely and efficient manner.

• Perform repairs in guest rooms, hallways, public areas, and back-of-house spaces.

• Document completion of work orders and communicate any additional repair needs to the Maintenance Supervisor.

Room Preventative Maintenance (PM)

• Must be able to perform guest room Preventative Maintenance (PMs) including inspection and repair of:

  • Lighting fixtures

  • HVAC units

  • Plumbing fixtures

  • Furniture and case goods

  • Doors and locks

  • Bathroom fixtures

  • Walls, ceilings, and flooring

• Identify and report maintenance issues that require additional repair or replacement.

Painting

• Perform interior painting throughout the hotel, including guest rooms, corridors, and public spaces.

• Prepare surfaces for painting including patching, sanding, and minor drywall repair.

• Maintain consistent paint quality and appearance in accordance with hotel standards.

General Maintenance

Perform routine maintenance and repair tasks including:

• Basic plumbing repairs (toilets, sinks, faucets)

• Electrical repairs (light fixtures, outlets, switches)

• Minor carpentry

• Door and lock repairs

• Furniture and fixture repairs

• Equipment maintenance

Guest Service Support

• Respond promptly to maintenance requests from guests and hotel departments.

• Maintain a professional and courteous attitude when entering guest rooms or interacting with guests.

Safety

• Follow all hotel safety procedures and OSHA guidelines.

• Use proper tools and safety equipment when performing maintenance tasks.

• Maintain a clean and organized work area.

Qualifications

Required

• 1–3 years of general maintenance experience (hotel experience preferred).

• Ability to perform guest room preventative maintenance (PMs).

• Experience with painting and surface preparation.

• Ability to complete maintenance work orders efficiently.

• Basic knowledge of plumbing, electrical, carpentry, and general repairs.

• Ability to work independently and as part of a team.

Physical Requirements

• Ability to lift up to 50 pounds.

• Ability to stand, walk, bend, climb ladders, and perform physical maintenance tasks.

• Ability to work in guest rooms, mechanical areas, and public spaces.

Preferred

• Hotel maintenance experience.

• Knowledge of hotel preventative maintenance programs.

• Familiarity with maintenance tracking or work order systems.