This position is responsible for providing assistance in engineering operations; including maintenance, repair of hotel property, outside grounds, hotel equipment, preventative maintenance and asset protection. Follows CSM high standards of quality to ensure guest satisfaction.
• Learns and demonstrates the ability to maintain property assets. • Works with the Chief Engineer to understand preventive maintenance, equipment repairs, routine inspections and capital expenditures. • Learns the impact of maintaining company assets and how it impacts the overall financial success of the hotel property. • Assists and responds to guests requests in a friendly and positive manner, while providing the highest level of service. • Ability to assist guests by having knowledge of hotel property, guest room repairs and common area maintenance. • Personally sets a strong example for other associate through exceptional guest service. • Assesses and evaluates property assets through preventative maintenance. • Works with appropriate managers in a respectful and courageous manner to recommend maintenance service solutions. • Works with the Chief Engineer to learn, understand and execute on all engineering SOPs. • Works as a team player in meeting guest needs, and actively contributes to the efforts of other departments when necessary. • Completes all assigned duties inside or outside the normal scope of responsibilities within the engineering department. • Drives carts, bobcats, and ice surfacing machines. • Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations. Uses personal protective equipment when needed. • Follows all CSM procedures for guest/associate incidents. • Knowledgeable of hotel emergency procedures. • Produces required volume of work by planning, organizing and prioritizing work duties as presented by the Chief Engineer. • Adheres to CSM attendance policy, general work rules and department procedures. • Attends all required department and hotel meetings.
Competencies/Skills Required: 1+ years of maintenance experience is preferred. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.
Education: High School diploma or GED required. CPO, and appliance repair certification is desired, or the ability to obtain certification based on property needs. Must have a current and valid drivers license with safe driving record.
Physical Requirements: Ability to push, pull, and lift up to 100 pounds on a regular basis throughout shift.